Claims

Time to tackle abuse of insurance staff

Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.

Preparing for claims brain drain

Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.

Claims and Legal Review of the Year 2023

Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.

Failure to prevent insurance fraud is now a crime

Kennedy’s partners Hannah Williams and Iskander Fernandez explains how the Economic Crime and Corporate Transparency Act's ‘failure to prevent’ offence will be a game-changer for directors and officers insurers.

Q&A: Lisa Bartlett, Crawford & Co

Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.

Q&A: Will McAllister, Guidewire

Will McAllister, senior vice president and managing director of EMEA at Guidewire, shares the software provider’s plan to do more business in the UK plus how insurers can now launch new products in a few hours.

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