Analysis
Alarm bells ring over uptick in buildings insurance complaints
A sharp increase in buildings insurance complaints has sounded alarm bells within the Financial Ombudsman Service.
Women working in insurance earn 20% less than men
Gender pay disparities in the insurance industry continues to stubbornly persist, with virtually no companies reporting on whether an ethnicity pay gap exists.
Top 30 European Insurers of 2024 revealed
The top 30 European non-life insurers achieved another year of solid top line growth in 2023 with the average growth rate of the companies being 9.8%.
Claims service continues to improve
The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.
How insurers address evolving supply chain risks
How incidents like the attacks in the Red Sea, drought in the Panama Canal and Baltimore bridge collision have the potential to create cascading exposures for insurers is examined by Tim Evershed.
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Make-up of the insurance industry in 2024 revealed
Insurance Post’s 2024 Census shows women have smashed through the industry’s glass ceiling, and most employees are only going into the office on Tuesday, Wednesday and Thursday, post-pandemic.
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Wedding insurance after Covid cancelled nuptials
After couples were forced to cancel their nuptials due to Covid-19 restrictions, Tim Evershed examines how wedding insurers coped with a barrage of claims and the make-up of the market in 2024.
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Why insurers must become enablers of energy transition
Insurers have a critical opportunity to shift from being viewed as capacity providers to becoming proactive partners and enablers of the energy transition, according to Vince Tizzio, president and CEO of Axis.
Crunch time for insurers’ Consumer Duty reports
One year on from the introduction of the Financial Conduct Authority’s Consumer Duty requirements for open products, Emma Ann Hughes investigates whether insurers will get a pat on the back or a clip round the ear from the regulator when they hand in…
Big Brother is watching 45% of insurance employees
Almost half (45%) of insurance employees have their working time strictly monitored with 41% admitting leaders are always watching whether they’re on task during work hours.
Industries with the greatest underinsurance gaps revealed
Data Analysis: The push by insurers and brokers to prompt policyholders to review values appears to be having some effect in certain sectors but is failing to get through to others, data from Charterfields shows.
Concerns raised about EV insurance profit margins
Swiss Re Institute has predicted electric vehicles will be half of all new car sales globally by 2035, with 73 million units estimated to be sold in 2040, resulting in the insurance market for this type of motor growing at a similar rate.
How insurers keep Formula 1 motors running
With Formula 1 in full throttle at Silverstone on Sunday (7 July), Edmund Tirbutt examines how insurers support the motorsports industry.
How to become an underwriting trailblazer
Only 8% of insurers can consider themselves to be property and casualty underwriting trailblazers, according to a survey of the sector.
How travel insurance is going green
As summer approaches, Laura Miller examines how travel insurers are promoting responsible travel that respects wildlife, local communities, and the environment while also avoiding accusations of greenwashing.
Broker earnings boosted by 11.3% in 2023
The value of the worldwide market for insurance broking in terms of fees and commissions earned was around $168bn (£132bn) in 2023, up from about $151bn in 2022 on a constant currency basis, according to research by Insuramore.
How generative AI is everything, everywhere in insurance all at once
How insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business is examined by Insurance Post Editor Emma Ann Hughes.
How insurers can up their claims game
Insurers love to talk about claims exaggeration, but David Worsfold asks: are they guilty of some exaggeration of their own?