Analysis
Intelligence: Protecting customer-facing staff
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…
Intelligence: How using parametrics in travel insurance could help the sector's tarnished reputation
Parametric products are a good example of how the complexity can be removed from the world of insurance. Martin Friel examines how their use in travel insurance could help the insurance market with its transparency and ultimately clean up its image
Updated: Data Analysis - Insurer results directory H1 2022
Post tracks insurers' H1 2022 results including gross written premium and combined operating ratio.
Intelligence: Fanning the flames – what is causing the fires on containerships?
With more than 70 reported fires breaking out on containerships in the past five years, cargo fires are a priority concern for marine industry. Post investigates how these fires are starting, and what is being done to address this issue.
Intelligence: Fears rise over flood affordability for all UK homes
The Bank of England has warned in its latest Stress Test that if no additional action is taken on climate change, then insurance could become unaffordable to some UK homes when Flood Re ends in 2039. Edmund Tirbutt investigates
Data Analysis: Broker recruitment ads leave applicants cold
Post examined recent advertisements for positions in the broking sector to find out why brokers are struggling to make hires.
Intelligence: The Tesla threat - EV disruption will hit the insurance market
Insurers have long been wary that car manufacturers could hijack a slice of the motor insurance market, but as David Worfold explains it is electric vehicles and their connectivity that are likely to be the most disruptive force in the immediate future.
Data analysis: Best Insurance Employers 2022 - A new era for employers
Post continues its annual survey of insurance employees to find out what makes the best insurance employer.
Intelligence: All on board – firms must tackle representation
The Financial Conduct Authority requires listed firms to report on, and disclose, targets on how well represented women and ethnic minorities are on boards and executive management teams. Martin Friel investigates if the regulator has been too light…
Data Analysis: Insurance Post Census 2022
Post continues its biennial census of the insurance industry to find out how closely the sector reflects the society it serves, what impact diversity and inclusion practices have had on it, and the effect of the Covid-19 pandemic on the daily lives of…
Intelligence: Rural crime – cutting back the harvest criminals
Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced.
Intelligence: Insurers must brace now for the oncoming inflation storm
Inflation is front of mind for the general public – and that is no different for the insurance market. David Worsfold investigates how prepared the sector is for inflation rises and how they can make sure customers see insurance as a must-have instead of…
Data analysis: FCA & FOI trackers updated - BI complaints drop as insurers settle backlog
Enquiries to the Financial Ombudsman Service related to business interruption products have finally started to drop after a rapid increase in Q1 2021 following the FCA test case.
Intelligence: Telematics: Boxing clever?
Twenty years after Norwich Union launched Pay as You Drive Insurance in the UK, Frances Stebbing assesses how much progress has been made in telematics becoming a mainstream motor insurance product; and how these black box offerings have evolved.
Intelligence: Opening the throttle on motorbike insurance
The motorbike insurance market has been a hive of activity in the last few years in what has previously been a quiet and steady sector for the last 20 years. Martin Friel investigates what this means for the biker customer and if more entrants are on the…
Intelligence: Is the government doing enough to drive out distraction on the roads?
The government recently closed a loophole in the legislation on driving with mobile phones. Sam Barrett finds that while the changes are welcome, there are concerns that the law does not go far enough, and legislation needs to be tougher still
Data Analysis: Business interruption payment tracker - How insurers fared into 2022
Not all insurers are created equal where it comes to keeping on top of the business interruption claims deluge. Post analysis of Financial Conduct Authority data reveals how firms have fared.
Data Analysis: Insurance industry gender pay gap widens
Gender pay disparities in the insurance industry persist, with some progress among brokers Insurance Post's data analysis of gender pay gap figures finds.
Data analysis: Covid workplace exposure claims cause headache for claimants
Despite sustained reports of occupational exposure to Covid-19, negligence claims under employers' liability policies are unlikely to succeed, legal experts contend.
Intelligence: Ireland is cautiously optimistic about its financial future
As Ireland emerges from the Covid-19 pandemic into a post-Brexit world, David Worsfold explains that after addressing past regulatory failures, and now looking to make personal injury reforms, the Irish insurance market is currently looking forward and…
Intelligence: Greening the broking industry
Insurers are shouting loud and proud about the actions they are taking on environmental, social and governance issues, and this is moving down their supply chains too. Fiona Nicolson investigates how the broking sector is being affected by this, and how…
Briefing: Biba and Markerstudy - a litmus test as to why it is good to bury beef and move on
Katy Perry and Taylor Swift, Drake and Meek Mill, and now Markerstudy and the British Insurance Brokers' Association. Jonathan Swift looks at why this latest reconciliation should make the 2022 Biba Conference an even more highly anticipated event than…
Intelligence: What does the future hold for ESG chief officers?
With the growing importance of environmental, social and governance issues, companies are starting to recruit people to senior executive positions to oversee their strategies. Pamela Kokoszka investigates if the role of chief ESG officer is here to stay,…
Intelligence: Post's complaints matrix shows the products that let consumers down during the pandemic
Complaints data from the Financial Conduct Authority and the Financial Ombudsman Service helps to create greater transparency and accountability for insurance firms. As Post brings together the most comprehensive set of complaints data from 2014 onwards,…