Technology
Pegasystems’ Pant warns cost could temper AI personalisation drive
Insurance will become more personalised and customer-focused through artificial intelligence, but progress could be impacted by the increasing cost of tokens, Pegasystems’ Manoj Pant has warned.
CDL chief predicts agentic AI will reshape insurance expectations
Insurers must be ready for how consumer expectations will shift when artificial intelligence agentic agents “do our shopping for us”, according to CDL CEO Nigel Phillips.
ABI sets out steps to strengthen UK cyber resilience
The Association of British Insurers is calling for clearer cyber insurance policies, stronger distribution and greater data sharing as part of a series of recommendations aimed at strengthening the UK’s resilience to cyber risk.
Is AI the broker’s saviour or their nemesis?
As artificial intelligence moves closer to customers and advice, David Worsfold points out the industry faces its biggest existential question yet: where does the broker fit in?
60 Seconds With... CyberCube’s Nate Brink
Nate Brink, head of broker sales and account management at CyberCube, would like to master agriculture, believes trust is the only currency that never devalues, and can do the splits.
Lloyd’s Lab expands with ‘Explore’ offering
Lloyd’s Lab has launched its first ever programme aimed at market professionals with a focus on insurance products and generating evidence-based recommendations.
Telephony data is your secret weapon against fraud
Real-time phone-number intelligence gives insurers a decisive edge in detecting fraud before it escalates.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers…
Proactive AI can assist vulnerable customers, says IPI’s Farley
Personalised and proactive AI can help vulnerable customers while freeing up capacity, says IPI AI strategist Craig Farley, who believes insurers need to start linking their data systems together to help key individuals.
Sapiens’ Hannay says Claude is accelerating its AI evolution
Sapiens’ chief revenue officer, James Hannay, has said Claude has been more powerful than any other model as the software company develops a "scalable" AI brain.
Urban Jungle joins FCA innovation and growth group
Urban Jungle, as well as four other financial services firms, has joined the Financial Conduct Authority’s Scale-up unit to support innovation and sustainable growth.
Optalitix advocates for AI-assisted ‘spreadsheets’
Underwriters should be encouraged to use AI-assisted Excel, says Optalitix co-founder Dani Katz, as the software company focuses on allowing natural language to increase accessibility as well as speed.
Telephony channels: are insurers missing fraud signals?
Laura Miller examines whether insurers are making the most of the fraud intelligence hidden in customer calls.
AI can help insurers cover ‘equally complex’ SME risks says Sixfold
Alex Schmelkin, co-founder and CEO of Sixfold, said despite AI being an opportunity for the industry to narrow down protection gaps, smaller businesses are still not seeking as many coverages as they should.
Q&A: Richard Pauly, Guidewire
Richard Pauly, senior director at Marketplace, Guidewire, talks about upcoming AI chat services, the industry’s slow adoption of cloud, and the return on investment in artificial intelligence.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Urban Jungle eyes AI as next major insurance distribution shift
With consumers already choosing insurance providers via large language models, Urban Jungle co-founder and CEO Jimmy Williams said his business is trying to be model-agnostic because it is unclear which general AI platform will become "the new Google."
The ‘whole narrative has to change’ on broker value in a soft market
Clients would benefit from having a fuller picture of the work that reinsurance brokers do on behalf of their portfolios.
Davies calls for ‘continual compliance’ around agentic AI
AI will transform governance to be a more involved and continual process for firms, says Davies, ahead of the specialist technology firm’s new white paper, which outlines how autonomous agents could compound bias.
Q&A: Theo Duchen, Acturis
Theo Duchen, co-CEO and co-founder of Acturis, discusses his company’s expansion into the US and Canada, the rise of ChatGPT insurance apps, and the next phase for the software company.
Why continuous monitoring will define AI insurance
Traditional underwriting models cannot assess autonomous artificial intelligence systems, which Nik Kairinos, CEO and co-founder of Raids AI, argues makes real-time monitoring critical to insuring emerging liabilities.