Technology
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers in the feedback loop.
Optalitix advocates for AI-assisted ‘spreadsheets’
Underwriters should be encouraged to use AI-assisted Excel, says Optalitix co-founder Dani Katz, as the software company focuses on allowing natural language to increase accessibility as well as speed.
Telephony channels: are insurers missing fraud signals?
Laura Miller examines whether insurers are making the most of the fraud intelligence hidden in customer calls.
AI can help insurers cover ‘equally complex’ SME risks says Sixfold
Alex Schmelkin, co-founder and CEO of Sixfold, said despite AI being an opportunity for the industry to narrow down protection gaps, smaller businesses are still not seeking as many coverages as they should.
Q&A: Richard Pauly, Guidewire
Richard Pauly, senior director at Marketplace, Guidewire, talks about upcoming AI chat services, the industry’s slow adoption of cloud, and the return on investment in artificial intelligence.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Urban Jungle eyes AI as next major insurance distribution shift
With consumers already choosing insurance providers via large language models, Urban Jungle co-founder and CEO Jimmy Williams said his business is trying to be model-agnostic because it is unclear which general AI platform will become "the new Google."
The ‘whole narrative has to change’ on broker value in a soft market
Clients would benefit from having a fuller picture of the work that reinsurance brokers do on behalf of their portfolios.
Davies calls for ‘continual compliance’ around agentic AI
AI will transform governance to be a more involved and continual process for firms, says Davies, ahead of the specialist technology firm’s new white paper, which outlines how autonomous agents could compound bias.
Q&A: Theo Duchen, Acturis
Theo Duchen, co-CEO and co-founder of Acturis, discusses his company’s expansion into the US and Canada, the rise of ChatGPT insurance apps, and the next phase for the software company.
Why continuous monitoring will define AI insurance
Traditional underwriting models cannot assess autonomous artificial intelligence systems, which Nik Kairinos, CEO and co-founder of Raids AI, argues makes real-time monitoring critical to insuring emerging liabilities.
Lloyd’s digital overhaul to focus on bite-sized delivery
The next phase of Lloyd’s digital transformation will prioritise smaller, deliverable projects over ambitious multi-year programmes, with a roadmap expected “shortly”, according to International Underwriting Association CEO Chris Jones.
AI that could hit insurers with wave of court cases launches
Artificial intelligence-powered claims technology that its creators believe could lead to a surge in insurance disputes reaching the courts will be made available directly to consumers by the end of this month, Insurance Post can exclusively reveal.
Rogue AI attacks mean pricing models ‘need re-evaluating’
Cyber risk experts have warned that insurer pricing models are at risk of redundancy following the recent case of two OpenAI models committing an autonomous cyber-attack.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Why cyber must move from policy purchase to proof of resilience
Glyn Thoms, global FINEX cyber strategy leader at Willis, argues that cyber insurance must be treated as a core part of organisational resilience rather than be bolted on after the fact.
Q&A: Minster Law’s Craig Gilchrist
Craig Gilchrist discusses his new role of director of technology and digital platforms at Minster Law and how the firm’s volumes of data and culture sets it apart.
Time:To – Covéa’s Hector on making data your competitive advantage
In the latest Insurance Post Time:To video, Keith Hector, commercial lines director at Covéa, reveals how to make your investment in technology pay dividends.
Why competing on price is a dead end for insurers
In a market where price wins attention but experience earns loyalty, Colin Reid, client director at Getronics, says insurers are discovering that customer trust depends on the technology, data and service behind every interaction.
Telematics should be judged on more than pricing alone
Telematics should not merely be dismissed as a pricing tool by insurers but used better as if it can help even one driver avoid being killed or seriously injured, it is worth taking seriously, claimed Paul Stacy, group CEO at IMS.
Genasys publishes former ‘April Fools joke’ Insurance Simulator 2026
Genasys Technologies has developed one of the first free browser games to put you in charge of an insurer, built in-house with artificial intelligence.