Technology
What Applied’s Epic exit means for the market
After Applied Systems announced it was pulling its Epic platform from the UK, what does that mean for the UK broker e-trading market?
FCA to help insurers with AI experimentation
The Financial Conduct Authority has launched a "Supercharged Sandbox" to help insurers experiment safely with artificial intelligence.
C-Quence boss: ‘Change narrative’ for better customer outcomes
The insurance industry needs to “adapt, innovate and overcome” to get close to achieving the service standards and operational efficiencies that should be afforded by recent technological advancements.
Ransomware ban could lead to higher claim costs
The government’s proposed ban on ransomware payments is “well intentioned” but lacks “nuance”, according to Tom Egglestone, head of international claims at Resilience.
Aventum seeks consumer scale in specialty through AI tools
Aventum Group aims to grow the volume of specialty business to the scale of consumer lines through the use of artificial intelligence (AI) tools, according to chief technology officer Hasani Jess.
Markerstudy to ditch self-build genAI tool for partner product
Markerstudy is set to replace its self-build call summarisation generative artificial intelligence tool with an off-the-shelf product from one if its partners in the next six months.
Ki slashes model development from years to weeks with genAI
Ki’s technology managing director Alan Tua has revealed how switching from traditional machine learning models to generative artificial intelligence models for algorithmic underwriting has resulted in “double digit” accuracy improvements.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Why insurers should engage in AI self-governance now
Insurers can turn regulatory uncertainty into a trust-building edge if they engage in artificial intelligence self-governance now, argues Darcy Rittinger, chief risk officer of Cover Genius.
Aviva harnessing genAI for underwriter augmentation
Aviva is predominantly using generative artificial intelligence to augment underwriting, according to director of innovation Jason Chambers.
Q&A: Jean-Philippe Doumeng, Napo
Jean-Philippe Doumeng, CEO and co-founder of Napo, discusses the challenges the firm has faced as a direct-to-consumer insurtech and its mission to provide premium pet insurance despite operating in a price-competitive market.
Axa reveals genAI enabled Lloyds Bank partnership
Paul Hollands, chief artificial intelligence and data officer at Axa UK, has revealed how the efficiencies brought about by generative AI enabled the insurer to partner with Lloyds Banking Group for its motor portfolio without hiring for new roles.
Why insurers’ AI pilots should be assessed for regulatory proportionality
Charlotte Halford, partner at DAC Beachcroft, explains why insurers should view generative artificial intelligence as a regulated activity that increasingly intersects with data protection, consumer protection, and operational risk frameworks.
Zywave CTO warns AI’s power depends on training data
Generative AI is only as effective as the data it is trained on, observes Doug Marquis, chief technology officer, Zywave, making foundational data quality and specificity essential for insurance carriers.
Charles Taylor on challenges in implementing generative AI
Manuel Parma, insurance modernisation chief technology officer at Charles Taylor, considers how adjustments and guidelines will be essential as generative artificial intelligence use cases in insurance develop.
How McGill is using agentic AI to make the world a smaller place
McGill and Partners have been able to speed up the submission process for international business by, in some cases, days through the deployment of agentic artificial intelligence earlier this year.
Zurich pilots generative AI to spot claims trends
Jonathan Davis, data science lead at Zurich UK, has revealed the provider is currently piloting generative artificial intelligence to identify claims trends more effectively and hopes to be “surprised” by the results.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Can insurers harness the power of Generative AI?
Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration.
Ageas CUO on generative AI’s return on investment
Tom Quirke, chief underwriting officer at Ageas, unpicks the insurer’s return on investment in generative AI to date and reveals why adopting the technology has been a worthwhile endeavour.
Industry CEOs call for heightened use of data standards
A group of insurance CEOs have published an open letter to the London market, calling for the use of shared data standards across the industry.