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Interview: Tulsi Naidu, Zurich

Almost a year into her role Zurich UK CEO Tulsi Naidu talks to editor Stephanie Denton about the events of the last 12 months and how the insurer is progressing with its transformational programme.

Research: Focus on fraud

What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.

Analysis: Broker claims research

Earlier this year, brokers were invited to score insurers on their claims handling, grading different classes of business on their performance from excellent to poor. Jonathan Swift examines the results

Analysis: Arson: A burning issue

Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud

Blog: Claims handlers vs robots

Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.

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