Personal
Brightside's Mark Cliff on the impact of the discount rate for brokers
Insurers have been vocal about their feelings about the discount rate but Mark Cliff, executive chairman at Brightside Group, notes this has also affected brokers, who have been at the sharp end of market turmoil.
Blog: The three ways data will change insurance
The data revolution will lead to a shift in the very business model of insurance, warns Rob Cushen, digital leader at Virtusa.
Pet insurance market breaks £1bn mark in GWP
The UK pet insurance market has continued to see significant growth, breaking the £1bn mark in gross written premiums for the first time in 2016.
Axa's Brendan McCafferty on AI and staff
Artificial intelligence is raising concerns among insurance staff but Brendan McCafferty, CEO of Axa Insurance, believes it opens up a range of possibilities.
Blog: Breaking the renewal cycle with subscription-based insurance
Nigel Phillips, commercial director at CDL, lists the advantages of insurance customers going monthly.
Blog: Counteracting travel risks with enhanced connectivity
As travellers venture further afield and mobile devices touch on all areas of life, Chris Knight, head of corporate services for Cega, asks if travel insurers are missing a trick by not contacting with their customers to offer real-time risk updates.
Aviva's Paul Heybourne on driving undisturbed
With technology rapidly changing what cars look like, Paul Heybourne, head of innovation operations for Aviva, maps the motoring landscape of the future.
Blog: The key to successful brand campaigns
David Radford, chief marketing officer at Allianz, shares his advice on how insurers can design successful brand campaigns.
Fraud Awards 2017: Winners and highly commended
The leading lights of the claims sector gathered at the Brewery in London on Thursday night to mark this year's fraud fighters.
Gareth Birch replaces Martin Oliver as managing director of personal lines at Gallagher
Arthur J. Gallagher has appointed Gareth Birch as managing director of its UK small business & personal lines division.
Blog: Loss adjusters describe Hurricanes Irma and Maria's devastation in Sint Maarten
Crawford adjusters are continuing to assess the devastation brought by Hurricanes Irma and Maria in Sint Maarten. Director Tim Cramer-Todd and vice-president Rob Kleinveld, who just came back from the Caribbean, recount what they saw on the ground.
Endsleigh appoints Paul Bolton as head of personal lines
Endsleigh has appointed Paul Bolton as head of personal lines, reporting to CEO Jeff Brinley.
Interview: Tulsi Naidu, Zurich
Almost a year into her role Zurich UK CEO Tulsi Naidu talks to editor Stephanie Denton about the events of the last 12 months and how the insurer is progressing with its transformational programme.
Research: Focus on fraud
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
Analysis: Broker claims research
Earlier this year, brokers were invited to score insurers on their claims handling, grading different classes of business on their performance from excellent to poor. Jonathan Swift examines the results
Analysis: Arson: A burning issue
Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
Spotlight: Motor insurance: What will changes in mobility mean for replacement cars?
Replacement cars face an uncertain future as individual car ownership recedes and mobility changes
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Blog: Barriers to disruption and how to hurdle them
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
CEO Sian Fisher on why the CII is supporting Insurance United Against Dementia
Today is World Alzheimer’s Day which gives the insurance sector an opportunity to raise awareness about the growing threat of dementia and the challenges it poses to our society.
Manchester Underwriting's Charles Manchester on Grenfell and PI
Manchester Underwriting CEO Charles Manchester examines the possible knock-on effects of the Grenfell Tower tragedy on the professional indemnity market.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Video: Crif's Sara Costantini on data's impact on pet insurance
Sara Costantini, director at Crif Decision Solutions, discusses with Post commissioning editor Cecile Brisson how data could revolutionise the pet insurance market.