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Research - Insurance Post

Driving home for Christmas

Insurance perils of driving home for Christmas

As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents.

Claims Track with background
Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

Motor Repair 3
NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

Top 100 insurers 2024
Top 100 UK insurers 2024

The top 100 Prudential Regulation Authority regulated companies listed by gross written premium, net written premium, underwriting result, retention ratio, solvency capital requirement and SCR ratio.

FCA Complaints Tracker - Final
FCA Complaints Tracker

Insurance Post’s Financial Conduct Authority Complaints Tracker scrutinises data from insurance providers that have had customer complaints opened, closed and the percentage upheld. Use our interactive charting tool to analyse performance, investigate…

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