Research - Insurance Post

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

Is broker e-trading competitive enough?

With broker e-trading set to soar, Scott McGee examines whether there is currently enough breadth and depth of software providers to ensure effective competition, innovation and resilience in the market.

FCA Complaints Tracker

Insurance Post’s Financial Conduct Authority Complaints Tracker scrutinises data from insurance providers that have had customer complaints opened, closed and the percentage upheld. Use our interactive charting tool to analyse performance, investigate…

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