Claims
What's next for agentic AI?
AI has already made the move from futuristic concept to an everyday part of insurance operations, including risk assessment, underwriting and claims processing. This blog sheds light on how agentic AI takes one step further by working autonomously toward goals with minimal human intervention.
Domestic & General snapped up by US firm
Domestic & General has been acquired by US-based insurance company Asurion, with the deal expected to close in mid-2026.
Big Interview: Donna Scully, Carpenters Group
Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s…
Carpenters Group open to private equity investment
Carpenters Group is open to private equity investment after over 30 years of bootstrapping, according to director and owner Donna Scully.
Carpenters’ Scully urges no government ‘gaslighting’ in whiplash review
Donna Scully, director and owner of Carpenters Group, has called for the government to avoid “gaslighting” the industry in its whiplash review consultation.
Video Q&A: Shift Technology’s George Robbins on Agentic AI and claims transformation
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation.
Biggest takeaways from the Insurance Innovators Summit & two AI tracks
This year’s Insurance Innovators Summit in London made one thing abundantly clear: the conversation around AI in insurance has shifted to execution and applying AI in ways that are tangible. This blog sheds light on four key takeaways from the event and…
Pet insurers under fire for blindsiding vets with VetEnvoy halt
Independent vets claim they were blindsided after Allianz and several pet insurers failed to communicate non-Allianz brands will be removed from digital pet claims platform VetEnvoy, now known as Petios.
Black Friday warning: Thieves cutting into warehouses
With Black Friday (28 November) fast approaching, Sarah Durkin, head of counter fraud at loss adjusters Woodgate & Clark, warns of a increase in burglars cutting through walls and cladding to steal high-value stock undetected.
Property insurance pay-outs hit record £4.6bn
Association of British Insurers members paid out a record £4.6bn in property insurance claims during the first nine months of the year.
Marsh hit with £85m negligence claim by pub giant
The UK’s largest pub company, Stonegate, is suing Marsh over cover the broker arranged for the group that allegedly left many of its establishments without business interruption insurance at the height of the Covid-19 pandemic.
Accelerate, don't alienate: Modernise P&C claims
Today’s claims environment demands more than efficiency, it requires empathy, precision, and trust. If you’re feeling the pressure to modernise without losing the human touch, this eBook is your guide to achieving a modern claims system with technology…
Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.
60 Seconds With... ICAB’s Brandon Murtagh
Brandon Murtagh, operations director of Insurance Claims Accommodation Bureau, shares his hedge-trimming woes, dreams of market trading and hopes for a bucket-list Champions League Final.
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims.
Diversity & Inclusion in Insurance Award winners revealed
Tara Foley, CEO of Axa UK & Ireland, has been named Diversity & Inclusion Leader of the Year at Insurance Post’s Diversity & Inclusion in Insurance Awards 2025.
Four in five Brits expect bank fraud and cyber-attacks to become a bigger issue by 2030
UK consumers are the likeliest to believe that fraud will become a bigger issue for insurers in the next five years compared to other European consumers. This content highlights the new findings from CRIF including sharp generational divides around…
Spotlight: Shifting fraud detection to the point of application
Financial pressures and new technology are boosting fraudulent activity to ever-higher levels. This spotlight highlights why application and identity fraud have become the fastest-growing and most challenging threats to detect, and how insurers can…
Spotlight: From siloed fraud teams to shared intelligence
Combating fraud in today’s environment demands both cutting-edge technology and a collaborative approach to stay one step ahead of increasingly sophisticated criminals. This spotlight sheds light on how underwriting, claims and fraud-prevention teams can…