Claims
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to detect.
Throwback Thursday: Manchester bomb blast
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when insurers were counting the cost of the Manchester bomb blast.
British Insurance Awards 2026 winners revealed
Triple winner QBE was crowned General Insurer of the Year and Dame Sue Langley, the Lady Mayor of the City of London, picked up the Achievement Award at the 2026 British Insurance Awards last night (8 July).
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance…
What claims professionals should focus on amid the AI hype
Trade Voice: John Bissell, executive director for the Chartered Institute of Loss Adjusters, breaks down where claims professionals should be focussing their attention amid the rise of artificial intelligence.
60 Seconds with... QGLaw’s Peter Oakes
Peter Oakes, head of counter fraud and partner at QGLaw, would love to be Liverpool Football Club’s goalkeeper, can’t stand cooking, and is interested in medieval history.
When AI begins running the insurance workflow
Autonomous agentic operations mark the point where AI systems coordinate processes across underwriting, claims, customer engagement, and risk management. This blog sheds light on why the insurance industry has reached its ‘Netflix moment’ and how…
Diary of an Insurer: Zurich's Charles Bush
Charles Bush, head of large and complex claims at Zurich UK, heads to Westminster to discuss the Building Safety Act and the government’s response to flood risk and catches up with the Community Wood Recycling Partnership in Brighton.
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Supercharging insurance fraud intelligence
This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that…
Shifting insurance claims from payout to prevention
As claims costs hit record highs, Fiona Nicolson examines how insurers are increasingly using data, technology and customer engagement to prevent losses before they occur.
Why promoters need to consider event cancellation insurance
With Latitude, Camp Bestival plus the Reading and Leeds Festival all on the horizon, the latest Insurance Post Podcast explores the growing risks organisers need to consider this summer and why event cancellation insurance is becoming increasingly…
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Why treating insurance like bin bags is a fraud risk
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, argues treating insurance like any other commoditised purchase could push customers into fraud, wittingly or not.
Specialty growth helps Crawford weather quieter claims year
Crawford UK and Ireland president Paul Lofkin has reflected on the claims environment so far this year, and reveals the business is no longer looking at the weather out of the window, but focusing on global risks.
What practical AI adoption looks like for insurers
At a recent Insurance Post webinar in conjunction with Hyland, industry leaders explored ‘AI in insurance: Moving from hype to practical impact’. This article highlights the key takeaways including how insurers are approaching AI adoption and practical…
AI should not return claims to the back office
Having emerged from the back office to become an exco priority, claims functions should not revert to being less people-facing because of the rise in AI.
Five insurtech capabilities the c-suite is discussing
The insurance industry is ripe for disruption if it doesn’t address the challenge of core modernisation, especially now with AI, which can be an accelerator or threat. This blog highlights five insurtech capabilities that insurance CEOs and CIOs are…
Stop moaning to get more investment, claims managers told
Claims managers should stop feeling sorry for themselves and explain their business cases better to get more investment in their functions.
Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…