Claims
Driver distraction raises road safety and insurance concerns
Driver distraction has been highlighted as a growing road safety challenge, with experts warning that tackling the issue will require safer vehicle design, changes in driver behaviour and stronger prevention measures.
Diary of an Insurer: Zurich Engineering’s Naomi Godwin
Mother of two children and Labradors Naomi Godwin, engineering relationship executive at Zurich Engineering, has a six-hour round trip to Maidstone to visit a panel broker, checks surveyor capacity and considers the operational impact for clients.
Synthetic ID fraud on the rise in AI era
Once a niche scam involving individual ‘Frankenstein’ profiles, synthetic identities have evolved into a highly industrialised driver of organised fraud. This content highlights how AI is helping fraudsters generate synthetic IDs at scale, and the threat…
Lithium-ion batteries: the emerging risk insurers can’t ignore
How the growing use of lithium-ion batteries is increasing the potential for significant fires and complex losses is the focus of the latest Insurance Post podcast.
Surge in ghost broking spooks insurance sector
Data from Synectics Solutions’ National SIRA intelligence consortium shows a 93% increase in victims of impersonation fraud having their identities used in ghost-brokered policies. This content sheds light on the forces driving ghost broking fraud and…
Insurance document fraud moves upstream
From fake-damage imagery and forged repair invoices to number plate swaps on photos of genuine accidents, insurers are reporting record levels of claims document fraud driven by AI manipulation. This content explores how AI enabled document fraud is…
European product safety risks remain high despite recall decline
European product recalls remained at historically high levels in the first half of 2026, highlighting persistent exposure for manufacturers, suppliers and retailers plus the insurers covering their risks.
Diary of an Insurer: Belfor’s Dominic Toomey
Dominic Toomey, technical manager within the major and complex loss team at Belfor UK, balances complex site inspections, hands-on technical demonstrations and internal system workshops with the ongoing development of people and processes.
Most trusted insurers across personal lines revealed
Consumer trust in insurance providers has risen for the third consecutive wave, according to Fairer Finance.
Unlocking fraud intelligence through better data sharing
Insurance fraud is becoming increasingly sophisticated – from exaggerated claims to application fraud, staged accidents and complex, organised fraud networks. This content highlights why improved intelligence sharing and AI-driven tools are critical to…
FCA outlines next steps with delegated authority deep dive
The Financial Conduct Authority is preparing to take a closer look at delegated authority arrangements, with an information request being sent out to get a clearer picture of how outsourcing is being used across the insurance market.
Aviation liability gap emerges over precautionary grounding losses
Aviation insurers may face an often-overlooked coverage gap when precautionary groundings cause financial losses without physical damage or injury, according to Melanie Daglish, director of aviation at ITIC.
Building an autonomous insurance platform: the future that's already here
Most insurers operate fragmented architecture built over decades for claims, policy management, billing and underwriting. This blog highlights the true cost of operating siloed systems and how technology leaders can close the gap with a single, reusable…
Axa reduces claims middlemen with repair network
Axa has begun working to reduce the number of people involved in the claims process through the launch of the Building Repair Network.
Insurance fraud hits £1.34bn as criminals pursue higher-value claims
Insurance fraudsters are targeting bigger payouts, with insurers detecting £1.34bn worth of bogus claims in 2025, according to new figures from the Association of British Insurers.
Insurance fraud no longer a sideline issue
A fundamental shift in the way claims and fraud teams work together is underway. This content focuses on why insurance fraud is no longer a sideline issue, and how technology and intelligence sharing is empowering counter-fraud teams to take a proactive…
Conflict-driven construction costs widen underinsurance gap
The latest BCIS data highlights how cost volatility can affect reinstatement differently from new build, leaving static sums insured increasingly vulnerable to underinsurance.
Diary of an Insurer: Sedgwick’s Hugh Kennaway
From policing London's streets to handling complex global energy claims and championing the international growth of the loss adjusting profession, Hugh Kennaway, past president of the Chartered Institute of Loss Adjusters, plus managing director and…
Insurance needs to tap into agentic AI to evolve
Insurers should begin implementing agentic AI to help remove friction along the claims journey to save costs and better serve clients
Winners of the Insurance Post Claims and Fraud Awards 2026 revealed
Aviva, Bamboo Connect, DWF Law and DAC Beachcroft were all multiple winners at the Insurance Post Claims and Fraud Awards held last night (1 October) at The Brewery in London.
The changing face of insurance fraud
The motivations to commit fraud remain largely unchanged, but the tools available to fraudsters are becoming more powerful by the month. This content focuses on the changing face of fraud, based on the key findings from Insurance Post’s latest fraud…