Claims
How court’s credit hire ruling will impact insurers
Graeme Mulvoy, partner at law firm HF, has revealed the short-term and likely ongoing impact for the insurance industry of last week’s Court of Appeal decision that credit hire organisations are responsible for the costs of unsuccessful litigation.
Insurance risks of Labour’s housebuilding plans
The latest Insurance Post Podcast covers the insurance implications of Labour’s pledge to build 1.5 million new homes in five years – a target that raises major questions around construction safety, cost inflation, and long-term resilience.
Insurers seek alternative subsidence solutions to avoid backlash
Insurers are looking for alternative subsidence solutions to avoid “damaging headlines”, according to Innovation Group managing director John Watson.
Air India crash claim could reach around £150m
The fatal crash of Air India flight AI171 on Thursday (12 June) is expected to cost the insurance industry more than $200m (£147.2m), more than the direct written premium for aviation in India, according to analysts GlobalData.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Diary of an Insurer: Aviva’s Katriona Cunningham
With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.
Allianz makes £200k saving after butchered claim
Allianz has saved £200,000 after a complex injury claim was dropped due to the discovery of contradictory surveillance footage and social media evidence.
M&S attack proves public-private cyber risk pool is required
Editor’s View: The cyber attack against M&S shows insurance alone can’t swoop in to save the day when cyber criminals attack major retailers, so the government must partner with providers now to ensure national resilience, argues Emma Ann Hughes.
Ransomware ban could lead to higher claim costs
The government’s proposed ban on ransomware payments is “well intentioned” but lacks “nuance”, according to Tom Egglestone, head of international claims at Resilience.
Claims managers warned against trying to ‘solve the world’ using AI
Insurers and brokers are looking for the “golden nuggets” – but progressing with caution by keeping “the human in the loop” when it comes to integrating artificial intelligence (AI) into their property claims functions.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Auto Windscreens calls for more regulation in vehicle repairs
James MacBeth, managing director of Auto Windscreens, has called for more regulation of motor vehicle repairs and for ADAS technology to be part of a vehicle’s MOT.
Cannabis farms a growing problem for property insurers
View from the Top: Charles Bush, head of large and complex claims at Zurich, looks at the claims impact of cannabis farms and what can be done to reduce risks.
David Williams concerned about ‘pragmatic’ approach to underinsurance
David Williams, chair of the Fire Protection Association and former managing director of underwriting and technical services at Axa has questioned the pragmatic and balanced approach taken to tackling underinsurance within property, given the risks have…
Zurich pilots generative AI to spot claims trends
Jonathan Davis, data science lead at Zurich UK, has revealed the provider is currently piloting generative artificial intelligence to identify claims trends more effectively and hopes to be “surprised” by the results.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Time to deepen ties with the National Emergencies Trust
Jonathan Clark, past president of the Chartered Insurance Institute and a trustee of the National Emergencies Trust, explains why insurers should collaborate to create a more resilient society that recovers not just economically but also socially and…
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, head of IT for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Diary of an Insurer: Gary Clift of McLarens
Leading the Heathrow-based aviation survey team at McLarens Aviation means claims manager Gary Clift’s days are never dull as he deals with engines ingesting big birds, unpicking what has pushed up the cost of aircraft recycling and a lightning strike…
DWF and Verisk partner to enhance offering to clients
DWF and Verisk have teamed up to deliver enhanced service offerings and targeted solutions for their shared clients in the insurance industry, Insurance Post can reveal.