Claims
Heathrow blaze sees insurers brace for claims
A fire at a substation near Heathrow airport this morning (21 March) has left more than 1000 flights cancelled, meaning insurers are prepping for an influx of claims.
Zurich detects more than £94m in fraudulent claims
Fraud data from Zurich has revealed that its fraud prevention team uncovered almost £260,000 worth of fraudulent claims every day in 2024.
Worst fears of a North Sea spill averted
The worst case scenario in terms of an environmental liability loss following the collision of two ships in the North Sea looks to have been averted.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…
BIA 2024: Winner’s Q&A with Crawford’s Matthew Renshaw
Matthew Renshaw, sustainability consultant, major and complex loss at Crawford & Company, discusses the firm’s success in the ESG – Sustainability Initiative of the Year category at the 2024 British Insurance Awards.
Housing shortages force insurers to think creatively
View from the Top: Megan Dunford, head of large and complex property claims at Zurich, discusses the growing challenges in sourcing alternative accommodation for displaced customers amid rising costs and supply shortages.
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.
Government to review Civil Liability Act as cost of OIC portal is revealed
Almost seven years after the Civil Liability Act received Royal Assent, Insurance Post understands the government is scheduling to do a full review of the 2018 legislation.
Why telematics is far from dead and buried
Liam Parker, Winn Group’s telematics and electric vehicle first notification of loss manager, shares why telematics far from being on the wane should be at the heart of modern motor claims handling.
Why loss adjusters are more than just financial gatekeepers
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, explains how the role of loss adjusters play in the industry is increasingly pivotal.
Storm Éowyn losses pegged at ‘moderate’ £520m
Perils has this morning (10 March) disclosed its initial industry loss estimate for Storm Éowyn, which affected the Republic of Ireland, Northern Ireland and the Central Belt of Scotland from 24 to 25 January.
Storm-related claims surge in Q4 2024
Verisk’s latest property report for UK claims has revealed a 62% surge in storm-related claims in Q4 2024 compared to the third quarter.
Why I won’t accept discrimination and challenge it
Dr Lynn Gordon, chief medical officer at Charles Taylor Assistance, shares the discrimination she faced, why she will never accept prejudice and the importance of continuing to challenge it.
Davies’ Fairbrother on breaking the barriers women face
Gillie Fairbrother, global responsible business officer at Davies, confronts the biases women in insurance face and shares how her organisation has increased female leadership representation from 22% to 33%.
Stopping home insurance costs going through the roof
How property risk is changing – and why you should remove moss from your roof – is explained in the latest Insurance Post Podcast.
Crawford’s Norman on steps to reduce female burnout
Suzie Norman, HR director of UK & Ireland at Crawford, considers the different societal pressures placed on women working in insurance and outlines how the claims specialist has introduced policies to reduce female burnout.
What makes pet insurance customers happy revealed
Admiral and Agria have the greatest proportion of extremely or fairly satisfied pet insurance customers, according to the latest research by Fairer Finance.
Q&A: Nick Kelsall, Marshmallow
Marshmallow’s claims director, Nick Kelsall, sits down with Insurance Post to talk about his move from Allianz, his lookout for talent while growing 'a claims team for the future', and what the company is planning regarding fraud in 2025.
Throwback Thursday: Cue’s success and Lloyd’s IT puzzle
Insurance Post’s Throwback Thursday returns to February 1995, reminding you what happened this week in insurance history, when Cue was already spotting fraud, and Lloyd’s was struggling with IT.
Zurich warns Labour’s £1.6bn pothole pledge won’t make a dent
Zurich Municipal has warned the extra £1.6bn Labour pledged to tackle potholes falls far short of the £15.6bn needed to repair the local road network.
Swiss Re’s UKI CEO on lessons learned from Storm Eowyn
Jason Richards, CEO of property and casualty reinsurance for the UK & Ireland at Swiss Re, counts the cost of the chaos caused by Storm Éowyn and argues the insurance industry and the UK government needs to work together to improve current properties and…