Claims
Allianz’s counter fraud head James Burge departing for Hiscox
James Burge, Allianz UK’s head of counter fraud, is leaving the insurer to take up a global role at Hiscox, Insurance Post can reveal.
Lamppost liar loses £600K claim
HF and Hastings Direct have successfully contested a £600,000 claim based on conflicting passenger references and no evidence of vehicle damage.
Spotlight: UK businesses brace for evolving claims risks
It’s not just a rise in extreme weather events that is contributing to the claims tally for UK businesses. Tim Evershed explores the gaps in insurance cover in the workplace
Ogden Rate shift hailed as ‘sensible and fair’
The personal injury discount rates in Scotland and Northern Ireland have been positively updated, prompting welcoming reactions from across the industry.
Zego aims to double staff output through AI use
Zego CEO Sten Saar plans to double staff output through generative artificial intelligence use.
Davies’s Blunt argues if you can see it, you can be it
Carolyn Blunt, vice president of the Academy at Davies, says school outreach programmes are attracting diverse talent into the sector but, to create an inclusive culture, the make-up of the highest levels within all insurance organisations needs to…
Brace yourself: Dental injury claims quadruple
Insurers have seen a marked uptick in claims involving dental injuries in the last three years, according to law firm HF.
Insurers need to be ready for AI ‘arms race’ in fraud
The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”.
Sedgwick’s Cowell on inclusivity lessons learned from Covid
Vicki Cowell, head of colleague resources at Sedgwick, considers the lessons learned from Covid-19 about flexible working and how the insurance industry must move away from linear progression paths to become more inclusive.
Insurance intercepts 230 fraudulent claims per day in 2023
The Association of British Insurers has today revealed that £1.1bn worth of fraudulent claims were detected last year, up 4% on 2022.
Insurance sector ready to shake off ‘elitist’ tag over fraud data-sharing
The insurance industry could be less elitist around data and intelligence sharing to help combat fraud, according to leading market practitioners.
ABI fraud head hails joint effort in combating cannabis farm property claims
The insurance industry’s efforts to stamp out the ongoing problem of illegal cannabis farms in partnership with the police and other agencies, has been singled out as a sign of the potential of what can be done with wider data sharing.
Video Q&A: Arch Insurance’s Steve Bashford and Mike Bottle
Following its recent success at the British Insurance Awards where it was crowned Broker Partner of the Year, Insurance Post caught up with Arch Insurance to discuss its success.
The genie in the bottle: improving outcomes in income protection claims
A healthy and active workforce is key to a thriving UK economy, but too many people remain on the sidelines. A recent Insurance Post roundtable explored the challenges and opportunities for income protection insurers in supporting the ‘back to work’…
Claims service continues to improve
The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.
Diary of an Insurer: Charles Taylor’s Rose Goad
Rose Goad, claims team leader at Charles Taylor Assistance, works with aviation clients, helps the UK and Singapore team stay connected and shares her love of Formula 1.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
CFC CEO makes pitch for ditching exclusions
Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed.
Q&A: Kim Harrison, Apil
Kim Harrison, president of the Association of Personal Injury Lawyers, discusses her ambitions for her presidency, diversity in the industry and the justice gap in injury claims.
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Court of Appeal upholds key Covid BI judgment
The Court of Appeal has confirmed that hundreds of thousands of businesses with ‘at the premises’ disease cover are entitled to claim for Covid losses, dismissing appeals brought by insurers.