Claims
FOS to charge CMCs to refer cases
The Financial Ombudsman Service has announced it will charge claims management companies £250 to refer cases to the service from the start of April.
Aviva’s Storah welcomes government’s £2.65bn flood defence investment
After the government announced an investment of £2.65bn over the next two years to fix flood defences, Aviva’s general insurance CEO for UK and Ireland welcomed the news.
LA blaze shows insurers must be agents of resilience
As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic lead at EIS, argues rather than retreat from risk claiming withdrawal is the only option, insurers must demonstrate every avenue…
Éowyn labelled Scotland’s ‘worst storm in 20 years’
Peter Farrelly, chief operating officer at Sedgwick UK, has told Insurance Post the fallout from Storm Éowyn is the worst seen in Scotland for two decades.
Record claims payouts signal ‘new normal’ in W&I market
Howden has reported that its clients saw a record year of warranty and indemnity claims recoveries in 2024, with the business class seeing significantly elevated notifications for a second year in a row.
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Big Interview: ASL International’s Helen Meredith
Helen Meredith, managing director of ASL International, shares why she isn’t afraid of the ticking demographic time bomb scaring most loss adjusting firms and how the financial lines specialists intend to increase the amount of cyber and political risk…
Ecclesiastical detects more than £4m in false claims
Claims specialists at Ecclesiastical Insurance have uncovered £4m in fraudulent claims during 2024, almost £1m more than in 2023.
Storm Éowyn wind claims to top £500m
Guy Carpenter has estimated Storm Éowyn, which hit the UK and Ireland last week, will result in a wind-related industry loss of €621m (£519m).
Q&A: Risto Rossar, Insly
Risto Rossar, CEO and founder of Insly, zooms in on the insurtech’s latest artificial intelligence tool and highlights further AI use cases that will enable its next phase of growth and innovation.
Two insurers fall short as Gracechurch hands out service awards
18 insurers across the UK regional and London markets have been awarded service quality marques by Gracechurch.
Ten plead guilty to £320K ‘crash for cash’ fraud
An organised crime group that pocketed more than £320,000 through a ‘crash for cash’ scheme has been caught after multiple insurers raised concerns about claims.
More claims expected from Storm Éowyn after 800% initial spike
Storm Éowyn caused an eightfold increase in claims notifications within an hour of hitting Northern Ireland last week, loss adjuster Crawford has reported.
Insurance Fraud Bureau investigating 140 fake adverts
The Insurance Fraud Bureau is currently investigating 140 claims linked to paid-advert spoofing activity, collectively worth £1.82m.
D&G now delivering Uber-like claims experience
A year on from buying US-based insurtech Nana Technologies, which has a data-driven repair platform that handles all aspects of the repair logistics process, Domestic & General’s CEO Matthew Crummack has revealed the insurer now offers an “Uber-like”…
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
Allianz and LV to merge claims operations
Allianz has started the process to merge the claims operations of both Allianz Commercial and Allianz Personal, which includes LV, Insurance Post can reveal.
Video Q&A: A smarter approach to home insurance claims
In the latest Insurance Post video, Ryan Macdonald, principal product manager, CoreLogic, explains how it developed Claims Engage to help insurers address gaps in property claims management.
Can HNW claims be sustainable when the expectation is perfection?
Brawdia directors George Culbert and James Featherstone explains how sustainability and resilience are becoming the norm in high-net-worth claims handling even though customers may be calling for shiny and new perfection.
Justice Committee relaunches court delay inquiry
The Justice Select Committee has announced today (21 January) that it is to reinstate its previously announced inquiry into the work of the County Court, following complaints regarding court capacity and resources.
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.