Claims
Swift action helps keep a golf club trading after fire
When a fire broke out at a golf club, Aviva’s commercial lines property claims team acted quickly to support the business and keep disruption to a minimum. This content highlights how swift action ensured a smooth claims journey, effective cost…
Biba urges regulator to target problem sales channels
Biba CEO Graeme Trudgill has urged the UK regulators to drill on down specific distribution channels which don't live up to fair value requirements.
LexisNexis warns of ‘reactive’ inefficiencies in motor claims handling
While underwriting and pricing has become more data-driven in recent years, LexisNexis Risk Solutions has warned that motor claims handling is still lagging behind, relying on “fragmented, reactive processes”.
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
How insurers can support farmers facing mental strain
The latest Insurance Post Podcast explores the growing mental health challenges facing the UK farming community and the role insurers, brokers and loss adjusters can play in supporting vulnerable customers.
Carpenters CEO’s journey adds meaning to LGBT award win
Carpenters Group was honoured at the British LGBT Awards, with CEO Donna Richards saying the recognition was important both for the business and for her youngest child, who is transitioning.
Uninsured driving creates a vicious cycle for insurers
From compensation payments to lengthy legal disputes, the Forum of Insurance Lawyers' Emma Fuller and Sarah Cartlidge unpick how uninsured motorists are creating costs that ripple across the market.
Claims and Fraud Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 Insurance Post Claims and Fraud Awards.
Why tackling ghost broking will require a balanced approach
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, breaks down why addressing the scourge of ghost broking will require a unified response from insurers, regulators, tech firms, and government.
Big Interview: Ryan Gill, Bspoke
Ryan Gill, CEO of Bspoke, talks to Insurance Post about life post-acquisition, the firm's ambitious growth plans, and status of the MGA market.
The case for building insurance platforms that actually understand insurance
Many insurance CEOs are seeing lots of AI in their board decks, but very little of it is showing up in the business. This blog highlights why the step from AI on slides to AI in production is primarily a human one and what the future holds for the next…
CMA reforms: A turning point for transparency, trust and growth in pet insurance
The UK pet insurance market is facing growing pressure from both consumers and regulators, with the CMA introducing major reforms aimed at improving fairness for pet owners. This report highlights the implications for insurers and the opportunities to…
Diary of an Insurer: Woodgate & Clark’s Sarah Durkin
Sarah Durkin, director of investigation services at Woodgate & Clark, meets an elderly couple who have lost jewellery, takes her 12-year-old labrador for a leisurely ‘sniff’, and prepares to share her fraud wisdom.
Fake death fraudster's claim fails to hold water
The City of London Police’s Insurance Fraud Enforcement Department has arrested a man who faked his own death to support an insurance claim in a nationwide fraud crackdown.
Intact’s Scaife unpicks software liability in motor claims
Motor insurers are not yet ready to tackle the complex liability and recovery challenges posed by connected and autonomous vehicles, according to Jess Scaife, director of technical motor and injury claims at Intact Insurance.
Thatcham’s Townsend issues warning on Chinese insurers
Motor insurers must adapt to rapidly changing risks or face potentially significant market disruption from Chinese insurers entering the UK market, according to Ben Townsend, head of automotive at Thatcham Research.
No own goals: insuring the biggest World Cup yet
As the 2026 Fifa World Cup prepares to kick off across the US, Canada and Mexico, Tom Luckham explores how insurers are underwriting one of the world’s most valuable sporting events.
How vet reforms will redraw pet insurance competition
Greater transparency in veterinary pricing could transform how pet insurers price risk, design products and compete for increasingly informed customers, according to Scott Williams, head of pet at Hood Group.
Supporting domestic abuse victims in insurance
What brokers and insurance providers can do to support customers who are experiencing domestic abuse is the focus of the latest Insurance Post Podcast.
Two men jailed for £275k motor claims fraud
Two men have been jailed for a combined total of more than nine years after admitting their roles in a £275,500 fraud involving staged and fictitious motor collision claims.
Claims service slips at the start of 2026
UK claims service reached a record high at the end of 2025 but slipped slightly at the start of 2026, the latest data from Gracechurch reveals.
Diary of an Insurer: Zurich’s Iain Brumpton
Iain Brumpton, head of engineering at Zurich UK, juggles site visits, team mentoring, recruitment, AI innovation, sustainability initiatives with watching The Traitors.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Why green parts mean we’re repairing for resilience
View from the top: Jon Walker, CEO of Axa Insurance UK, breaks down why green parts must be at the centre of any sustainable claims offering for not only the environment, but also the customer.