Claims
McLarens’ Alcock on how belonging is about being empowered
Kim Alcock, head of UK casualty at McLarens, considers how belonging means creating pathways, removing barriers, and empowering women to thrive and progress in insurance careers.
Landfill Tax overhaul could push up insurance prices
Peter Wassell, technical director of Sedgwick Repair Solutions, has warned the government’s plan to reform Landfill Tax could have unintended consequences for insurance premiums.
Diary of an Insurer: Hiscox’s Shali Vasudeva
Shali Vasudeva, group chief operations and technology officer at Hiscox, oversees areas including technology, data plus artificial intelligence, property services, procurement, and change management including improvements to the claims process.
Ditch ‘pre-existing condition’ terminology to fight travel insurance pain point
The industry should leave behind the term ‘pre-existing condition’ in order to lessen the rate of under-declaration in medical screenings, delegates have heard.
Repair costs still rising despite improvements to body shop capacity
Repair costs are set to continue to increase into 2026, despite a decreasing rate in accidents and improved body shop capacity, Matt Thorby, head of motor at Verisk Claims has told Insurance Post.
Ex-MIB CEO Clayden joins Compre
Dominic Clayden, who stepped down as CEO of the Motor Insurers’ Bureau last year, has been appointed as interim global claims director at Compre.
Admiral foils family of fraudsters
Admiral Insurance and HF have obtained a judgment against mother and son scammers, securing damages of more than £200,000.
Burning point: insurance and heat-driven perils
With a series of heatwaves dominating summer 2025, Fiona Nicolson looks how insurers are changing their approach to underwriting, modelling and climate-risk planning.
Tomorrow’s World: Tackling fraud
How insurers can stay ahead of the growing number of fraudulent claims they receive is the topic of the final episode in Insurance Post’s Tomorrow’s World series.
Cila changes name and overhauls Charter
The Chartered Institute of Loss Adjusters has updated its Charter, restructured its governance, adopted a new name, and elected a new president and deputy president.
Fraudsters using AI ‘next great threat’ to insurance industry
Generative artificial intelligence in the hands of fraudsters has the potential to be a huge threat, but the industry must fight fire with fire, delegates have heard.
Diversity and Inclusion In Insurance Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Diversity and Inclusion In Insurance Awards.
Verisk flags ‘big hole’ in property claims net zero understanding
Head of property claims solutions at Verisk Ben Blain has argued there is a “big hole” in the understanding of scope three emissions within property claims.
Claims service progress stalls in Q2
After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Building trust: How smarter fraud detection bridges the trust gap and reduces claims leakage
Technology is reshaping how insurers build trust, manage risk, and move faster. This webinar sheds light on how advanced tools are reshaping the future of fraud detection, what “instant trust” looks like across claims processes and how modern fraud…
Aviva detects £60m of claims fraud in first half of 2025
Aviva has detected and intercepted over 6000 fraudulent insurance claims in the first half of 2025, amounting to over £60m, the insurer reported this morning.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Parents hold the key to fighting motor insurance fraud
Educating children on insurance fraud helps protect future drivers, argues Kevin Perkins, head of defence at Carpenters Group, who also urges parents to avoid mis-steps like fronting.
Hastings Direct and HF bring down car hire scam
Hastings Direct, backed by legal advisers HF, has dealt a blow to an elaborate scam orchestrated by Arrow Car Hire UK London.
ABI gears up for winter storm season
Trade Voice: Mark Shepherd, head of general insurance policy at the Association of British Insurers, sets out how greater resilience and understanding can help customers weather stormy weather.
Blog: Easing the burden of legacy claims
The disproportionate time and resource spent on legacy claims can put a squeeze on insurer profitability, says Gallagher Bassett’s Ashley Easen
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
Home Protect ready to roll out AI-powered claims system
Home Protect is getting ready to launch a fraud detection and claims settlement system in September that chief technology officer Dan Huddart has called a “genuine game changer” for insurance.