Claims
What does Winslow’s hiring splurge say about DLG’s future?
Content Director’s View: Jonathan Swift takes stock of Direct Line Group CEO Adam Winslow’s new look executive team and asks whether it has the attributes to succeed.
Reminder: Claims and Fraud Awards deadline is 14 June
With a deadline of 14 June you have just over a week left to get your entries in for the 2024 Insurance Post Claims and Fraud Awards.
Insurance’s problem with a shrinking pool of arbitrators
Mark Everiss, partner in insurance and reinsurance at Eversheds Sutherland, explores the practicalities of, and difficulties in, finding a competent impartial tribunal of arbitrators to determine insurance and reinsurance disputes.
How is insurance stepping up amid election uncertainty?
With a record number of elections in 2024 set to introduce substantial unpredictability into an already volatile risk environment, Edmund Tirbutt examines how insurance is engendering resilience amidst unrelenting geoeconomic uncertainty.
60 Seconds With... HF’s Jennette Newman
Jennette Newman, partner and head of London markets at HF, would love to be ‘Somewhere over the Rainbow’ after learning lots from trial and error.
Understanding flood resilience – one garden and brick at a time
Editor’s View: Emma Ann Hughes considers ways the insurance industry can help make the world more resilient to climate change by being more innovative in how it inspires adapting homes and gardens.
Inflation issues remain despite drop in rate
Speaking at the Insurance Post Claims Club, Allianz’s chief claims officer Graham Gibson stated that the latest inflation figures seen this week will not trickle down to insurance any time soon.
Allianz’s Fletcher on fraud prevention in the age of technology
View from the Top: Ben Fletcher, director of financial crime at Allianz Personal, calls for the industry to prioritise prevention over reaction in the fight against fraud.
How Labour could reduce the cost of motor insurance
Analysis: Emma Ann Hughes examines efforts by the industry to push down motor insurance premiums and whether politicians could force providers to take more extreme action.
Building Back Better at Chelsea Flower Show
Flood Re’s Build Back Better scheme is being used to not only fund internal flood resilience changes but also adaptations to outside space and gardens in the quest to stop and reduce flood waters entering properties, explains Stephen Linklater, claims…
60 Seconds With… Woodgate & Clark’s Richard Fleming
Richard Fleming, delegated claims administrator and technical claims controller at Woodgate & Clark, would like to travel the world like Tintin and won’t down pints of Guinness again just to get a hat.
Insurers face margin crush unless premiums are hiked
Data analysis: A sustainable margin recovery looks increasingly challenging for insurers with premiums needing to increase in real terms to prevent any erosion after a tripling of costs to 10.9% of premiums last year from 3.5% in 2022.
Efficient rehabilitation starts with understanding limb loss
Jason Chidwick, specialist rehabilitation case manager and amputee clinical lead at HCML, explains how personal injury professionals work with insurers to achieve the best outcomes for amputees.
Diary of an Insurer: Claims Consortium Group’s Jeremy Hyams
Jeremy Hyams, founder of Claims Consortium Group and Synergy Cloud, spends his week looking for missing school shoes, cooking up a storm, talking high-level strategy, exploring international opportunities and new predictive insurance tools.
Electric opportunities for total loss claims
Collaborative partnerships between insurers and replacement vehicle suppliers can help smooth the transition to zero emissions, as James Roberts, head of insurance sales for Europcar explains.
Q&A: Daniel Grimwood-Bird, McKenzie Intelligence Services
Daniel Grimwood-Bird, head of sales and marketing at McKenzie Intelligence Services, shares how the provider of geospatial data and analytics plans to insurance industry plans to make it big in the UK and US.
McLarens reports data from 230 offices for sustainability certification
McLarens has collected carbon footprint data from 230 offices to become the first insurance sector company to gain the Planet Mark certification.
Mass’s Sue Brown on why the whiplash tariff should be reviewed annually
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says annual reviews need to be introduced at the earliest opportunity to address the perhaps irreparable damage done by the 2018 reforms.
Neil Gibson, Sedgwick
Neil Gibson leads Sedgwick’s UK executive team as CEO and has overall responsibility for the 2,500 colleagues who work for the claims management company.
Stephen Wallace, McLarens
Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.
Lisa Bartlett, Crawford
Lisa Bartlett, chief operating officer for international at Crawford, is the first and only woman leader of a UK-based loss adjusting company.
Diary of an Insurer: Sedgwick’s Kristina Bahari
Kristina Bahari, customer care specialist at Sedgwick, kicks off 2024 by helping those whose homes have been damaged by Storm Gerrit and juggles the school run with helping a customer with medical difficulties find suitable temporary accommodation.
Aviva and Butlin's clash over definition of storm in lawsuit
Holiday resort operator Butlin’s is suing a group of insurers led by Aviva after it was told that it would be indemnified for less than half of the sum it claimed following damage at one of its resorts last year.