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Hiscox’s Masojada elected 698th City of London Mayor
Alderman Bronek Masojada has been officially elected as the 698th Lord Mayor of the City of London, and will succeed Lady Mayor Dame Susan Langley on 13 November.
UK pet insurance should adopt Swedish models to simplify claims
The Swedish pet insurance model could help streamline the UK claims process through the adoption of AI and automated claims handling, according to Wisentic Pets managing director Garry Nelson.
Scottish broker awaiting embezzlement trial
The Financial Conduct Authority has secured a bankruptcy order against Arthur Temlett, trading as Abacus Insurance Consultants.
LNRS calls for increased subsidence focus post-flooding
Climate-change induced flash flooding is likely to lead to severe subsidence, which must be tackled at a “granular level” by insurers said Lexis Nexis Risk Solution's senior product manager Caroline Elliott-Grey.
Why claims professionals must show their value in the age of AI
Trade Voice: John Bissell, executive director of Chartered Institute of Loss Adjusters, argues that as artificial intelligence helps policyholders challenge claims decisions, loss adjusters must respond by demonstrating clearer judgement, communication and value.
60 Seconds With... Scenario’s Jarrod Johnson
Jarrod Johnson, managing director of Scenario Risk Partners, is the captain of safety superheroes and would like to be Robin Hood.
Ex-Intact counter fraud director Sumner launches consultancy
Adele Sumner, former director of counter fraud and financial crime at Intact Insurance, has announced the launch of Sumner Fraud Consulting.
Insurance to have its first successive City of London Mayor
The insurance industry is to set have its first consecutive City of London Corporation Mayor as the previous alderman withdraws from the process due to unrelated criminal proceedings with his former employer.
Brokers overwhelmingly favour MGAs with in-house claims teams
Research commissioned by Direct Commercial has found that brokers overwhelmingly favour MGAs with in-house claims teams.
Dive In ends with Lloyd’s promise to widen doors to insurance
Editor’s View: As Dive In comes to an end after 12 years, Emma Ann Hughes reflects on the festival’s legacy and Lloyd’s promise to make the industry more open, accessible and representative.
Editor’s Choice
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
Has broker Bennetts set a record with seven owners since 2000?
Content Director’s View: Private equity, consolidators, insurers seeking diversification ... these have all contributed to a boom in M&A and investment in the UK insurance sector since 2000. Jonathan Swift looks at which businesses have – as a result – changed hands the most since the turn of the century.
How insurers are navigating a stormy yacht market
From superyachts to mid-tier pleasure craft, Tom Luckham explores what's driving the yacht insurance market, and whether better tech, data and underwriting is keeping pace with risk.
Protecting panting pets from overheating in heatwaves
As the UK swelters through heatwaves, Scott McGee discovers insurers are seeing signs that soaring temperatures are changing the nature of pet claims and prompting renewed focus on prevention.
Insurance matrix
UK claims service hits new record high
Six out of eight general insurance business lines showed improvement when it comes to claims service in the second quarter, with only energy and marine declining, the latest data from Gracechurch revealed.
Middle East disruption drives uptick in travel insurance complaints
A 30% year-on-year rise in travel insurance complaints has been partly linked to disruption from the Middle East conflict. However, Millie Ridley, senior researcher at Fairer Finance, reveals customer satisfaction in the product continues to improve.
Energy leaders say insurance is ‘essential’ to their business
Energy business leaders view insurance as essential to their business and reckon insurers’ importance will grow, according to new data gathered by Reuters Insights and Axa XL.
Parametric benefits gain traction in travel insurance
A growing number of providers are introducing automatic flight and baggage delay payments as demand for faster claims solutions increases, according to Anna-Marie Duthie, insight consultant for general insurance at Defaqto.
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