Intelligence: Protecting customer-facing staff

With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their customer-facing staff.

Blog: What will the PAP changes mean for insurers?

The pre-action protocol consultation closed In January. Shirley Denyer, technical consultant of the Forum of Insurance Lawyers, considers what changes are likely to come into play and how they will impact upon insurers.

Briefing: Is this the perfect time to make a swoop for Aviva?

Rumours have been surfacing recently that Aviva is looking like a potential target for circling buyers. It couldn't really happen... could it?

Analysis

Best Insurance Employer 2022

Each year, Post asks employees across the insurance sector to rate their employer. This year saw the biggest response yet, with over 2800 responses from insurance employees at all levels, from entry-level to C-suite. More than 100 insurers, brokers and MGAs were nominated across two categories, small to medium employers (SMEs) as well as large employers. The winners in each category are announced at the 2022 British Insurance Awards.

Insurance Post Census 2022

Post continues its biennial census of the insurance industry to find out how closely the sector reflects the society it serves, what impact diversity and inclusion practices have had on it, and the effect of the Covid-19 pandemic on the daily lives of insurance workers.

Top 100 UK Insurers 2021

The top 100 Prudential Regulation Authority regulated companies listed by gross written premium, net written premium, underwriting result, retention ratio, solvency capital requirement and SCR ratio

Top 50 Reinsurers 2021

Diversification into primary insurance leads to shuffle among the world’s largest reinsurance groups AM Best's Catherine Thomas and Mathilde Jakobsen explain.

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