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BIA 2026 winner Q&A: Policy Expert chief claims officer Gary Barker
Gary Barker, chief claims officer, explains how moving from an outsourced solution to an in-house one laid the foundations for Policy Expert having significantly faster claims resolution than the industry standard by blending tech, expertise and proactive support.
Gateway Two delays drive up costs and prolong insurance claims
Uncertainty over building safety approvals is extending reinstatement timescales, increasing alternative accommodation and loss of rent costs, and putting pressure on policy limits, warns Garry Simmons, Chartered Insurance Institute claims community board member.
Aviva’s Dave Martin named PIB CEO
Aviva’s chief distribution officer, and managing director of commercial, Dave Martin, has been named CEO Of PIB Group.
Addresscloud’s Varley says outdated AI data is a major risk
The impact of AI using outdated and poor-quality information could create far-reaching consequences regarding climate change-related events, according to Addresscloud’s co-founder and CEO Mark Varley.
Editor’s Choice
How can AI fast track insurance claims?
How artificial intelligence is reshaping claims experiences is examined in the latest Insurance Post Podcast, sponsored by RDT.
What next for Aviva and insurance’s greatest Dame?
Editor’s View: Emma Ann Hughes considers the remarkable turnaround of Aviva under Dame Amanda Blanc and asks what comes next for the insurer and its formidable group CEO.
How AI is redefining the art and science of underwriting
As artificial intelligence adoption expands across underwriting, Marcel Le Gouais examines how a more complete picture is emerging of where automation ends and human judgement remains.
Top 100 UK insurers of 2026 revealed
Insurance Post’s Top 100 UK Insurers list has experienced a significant shake-up due to meaningful declines in revenues at Direct Line and Intact in 2025.
Insurance matrix
Lloyd’s best-performing syndicates revealed
Renaissance Re-managed Syndicate 1458 has taken the top spot in Insurance DataLab’s 2026 Lloyd’s Underwriting Ratings, edging Aegis-managed Syndicate 1225 by less than 0.1 percentage points.
Insurance Post’s Top MGAs of 2026 revealed
Policy Expert is the nation’s biggest MGA after achieving record-breaking revenue of more than £200m for UK-based non-life risks in 2025.
UK claims service hits new record high
Six out of eight general insurance business lines showed improvement when it comes to claims service in the second quarter, with only energy and marine declining, the latest data from Gracechurch revealed.
Middle East disruption drives uptick in travel insurance complaints
A 30% year-on-year rise in travel insurance complaints has been partly linked to disruption from the Middle East conflict. However, Millie Ridley, senior researcher at Fairer Finance, reveals customer satisfaction in the product continues to improve.
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