With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their customer-facing staff.
Finance Isle of Man and Fin Tech Scotland partner; HCML acquires Healthcare RM; CNA Hardy increases excess of loss to £150m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
The pre-action protocol consultation closed In January. Shirley Denyer, technical consultant of the Forum of Insurance Lawyers, considers what changes are likely to come into play and how they will impact upon insurers.
Intelligence: How using parametrics in travel insurance could help the sector's tarnished reputation
Parametric products are a good example of how the complexity can be removed from the world of insurance. Martin Friel examines how their use in travel insurance could help the insurance market with its transparency and ultimately clean up its image
Well done to our Zurich Engineering staff who volunteered for Karis Baby Bank providing goodie bags for expectant mums in the local area. They saw first-hand all the good work they do for the local community. Great work team! @ZCTrust #charity #volunteering #birminghamnews pic.twitter.com/eWMWay8bFF— Zurich Insurance UK 🇬🇧 (@ZurichInsUK) July 25, 2022
- Intelligence: Protecting customer-facing staff
- Insurers prepare for increase in claims related to subsidence as hot weather continues
- Blog: What will the PAP changes mean for insurers?
- Aviva posts reduction in GI operating profit as personal lines face challenging conditions
- Finance Isle of Man and Fin Tech Scotland partner; HCML acquires Healthcare RM; CNA Hardy increases excess of loss to £150m
- Insurers warned to 'stop relying on consumer data' as opportunistic fraud booms
- Rehab proving its worth as Grenfell claims continue
Each year, Post asks employees across the insurance sector to rate their employer. This year saw the biggest response yet, with over 2800 responses from insurance employees at all levels, from entry-level to C-suite. More than 100 insurers, brokers and MGAs were nominated across two categories, small to medium employers (SMEs) as well as large employers. The winners in each category are announced at the 2022 British Insurance Awards.
Post continues its biennial census of the insurance industry to find out how closely the sector reflects the society it serves, what impact diversity and inclusion practices have had on it, and the effect of the Covid-19 pandemic on the daily lives of insurance workers.
The top 100 Prudential Regulation Authority regulated companies listed by gross written premium, net written premium, underwriting result, retention ratio, solvency capital requirement and SCR ratio
Diversification into primary insurance leads to shuffle among the world’s largest reinsurance groups AM Best's Catherine Thomas and Mathilde Jakobsen explain.