Artificial intelligence (AI)
Legacy insurers face long road to launching ChatGPT apps
Rory Yates, former chief strategy officer at EIS, has warned traditional insurers will struggle to launch ChatGPT-style applications at pace, with legacy systems and complex technology stacks likely to delay progress.
Why rural roads remain a deadly blind spot for insurers
With crashes on rural roads far more likely to prove fatal than those in urban areas, Emma Ann Hughes explores how insurers are shifting from simply pricing risk on country lanes to trying to prevent the collisions that lead to claims.
Axa’s Keane on how motor insurance is evolving for a new era
Andy Keane, technical head of commercial motor at Axa Insurance UK, explains how providers are adapting to electric vehicles, digital innovation and regulatory change to deliver more sustainable and customer-focused outcomes.
Can motor insurers outpace digital deception?
While both fraudsters and the insurance industry are utilising technology and AI to commit and fight fraud, there are barriers to overcome and changes to be made if we want to swing the pendulum in the industry's favour.
Why insurance remains a human business despite the growth of AI
Trade voice: Melissa Collett, CEO of Insurtech UK asks whether agentic artificial intelligence is a distant concept, or an achievable and necessary evolution for the insurance industry.
How insurers can retain the human touch in the age of AI
View from the Top: Steve Rhee, global chief digital officer at Gallagher, explains why the value of artificial intelligence to the insurance industry resides in how its implemented.
Insurers risk falling behind if they stay silent on AI
While many insurers are actively building AI capabilities, Alexandra Mousavizadeh, CEO at Evident, warns reluctance to discuss strategy or results publicly could leave late communicators struggling to catch up with early leaders.
Big Interview: Ryan Brown, PIB Group
Ryan Brown, deputy CEO of PIB Group, talks to Insurance Post regarding the collapsed Gallagher sale, the firm’s more ‘cautious’ M&A strategy, and where it's investing for growth.
MGAA’s Keating on missed opportunities
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Markerstudy’s Beal outlines two paths for ChatGPT in insurance
Andrew Beal, director of architecture and innovation at Markerstudy, predicts two ways in which ChatGPT could transform insurance distribution, and urges the industry to be prepared for both.
PIB to cool down on M&A as it confirms AI job cuts
PIB Group is taking a more cautious approach to M&A after completing a record 31 deals in 2025, deputy CEO Ryan Brown has told Insurance Post.
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
Aviation market warned on pricing amid war risk surge
At the Marsh Aviation Summit, underwriters warned that escalating geopolitical risks and emerging non-kinetic threats are outpacing pricing in the aviation war market.
Flock launches first product post-Admiral acquisition
Insurtech Flock has announced its first product launch since its recently announced planned acquisition by Admiral.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
Q&A: David King, Artificial Labs
David King, co-founder and co-CEO of Artificial Labs, breaks down how enabling a digital first ecosystem can realise the business’ intention to be a leading technology provider for the London market.
Hidden scammer arms race every business now faces
Matt Porter, CEO of insurance software provider Bridgetech, reveals cyber criminals latest tactics is one of the strongest arguments in favour of ditching working from home to return to the office.
Aviva completes commercial combined overhaul
Aviva has completed changes to its digital commercial combined proposition, aiming to give brokers greater flexibility and deliver a more modular experience for customers.
Blog: Why cybersecurity alone isn’t enough to protect SMEs
As cyberattacks grow in frequency and sophistication, Gavin Shillito, cyber underwriter at rrelentless, explores why cybersecurity measures alone are rarely enough to protect SMEs, and how a proactive, resilience-first approach can help businesses…