Artificial intelligence (AI)
Marrow progresses in ChatGPT race amid regulatory concerns
Firms need AI that can deal with regulatory concerns to succeed in the new “agent economy”, according to Marrow’s co-founder and CEO Tim Graham, as the platform completes its pre-seed round.
How can AI fast track insurance claims?
How artificial intelligence is reshaping claims experiences is examined in the latest Insurance Post Podcast, sponsored by RDT.
How AI is redefining the art and science of underwriting
As artificial intelligence adoption expands across underwriting, Marcel Le Gouais examines how a more complete picture is emerging of where automation ends and human judgement remains.
FCA guidance warns about ‘overreliance’ on AI providers
The Financial Conduct Authority has shared examples of good and poor practice with artificial intelligence as it says there is a risk of “overreliance” on individual AI providers.
Ghost broking is evolving and so is the IFB's response
Trade Voice: As ghost brokers scale increasingly sophisticated scams, Ursula Jallow, director of the Insurance Fraud Bureau, reveals how the insurance industry is aiming to stay ahead of the threat.
Q&A: Kumar Utpal, Decerto
Kumar Utpal, head of business development at Decerto explans how insurers can use AI to beat the fraudsters at their own game, meet Consumer Duty requirements and make more consistent claims decisions.
One in four insurers are scaling AI to reinvent their business
Insurers are seeing tangible revenue gains from artificial intelligence, but a major gap remains between experimentation and enterprise-wide adoption, according to Accenture research.
Why productivity is an asset and should be managed like one
View from the top: David Dexter, head of risk solutions at QBE Europe, argues that lasting productivity depends on protecting workforce resilience, and that organisations must learn to spot the risks eroding it long before absence becomes visible.
Top 100 UK Insurers 2026: Axa
Axa remains in ninth place on this year’s Top 100 UK Insurers list, after combining its retail and commercial arms under a single structure earlier this year.
Top 100 UK Insurers 2026: Intact Insurance
Intact Insurance, formerly known as RSA, has moved from fourth to sixth place on this year’s Top 100 UK Insurers list after the provider pulled out of personal lines.
Big Interview: Steve Hardy, Policy Expert
Steve Hardy, CEO of Policy Expert, explains why the nation’s biggest MGA is prioritising resilience over rapid growth, whether M&A is on the cards and shares his views on the likes of ChatGPT selling insurance.
Premium Credit’s Offen says AI will improve its 'responsiveness'
Agentic AI will enable Premium Credit to be more responsive to firms as well as test ideas to avoid cost largely investments, said its chief product and technology officer Giles Offen.
Headcount cuts cost insurance its human headspace
Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.
Sapiens CTO warns insurers against costly AI ‘sledgehammers’
The insurance industry must learn from powerful yet costly “sledgehammer” frontier artificial intelligence models amid tokenisation concerns, according to Sapiens’ chief technology officer Glen Ceniza.
Sapiens’ Hannay says AI progress requires firms to hire ‘disrupters’
The industry must find disrupters with divergent thinking to work alongside people with years of experience as AI continues to develop, believes Sapiens’ chief revenue officer James Hannay.
Sapiens’ Wheeler says ‘cultural change’ drives AI innovation
Leadership, teams, and staff have had to be reimagined to facilitate technological innovation, to better relationships with clients, and to enable ‘AI disrupters’ said Sapiens’ CEO Paul Wheeler.
ABI alliance targets G20 presidency focus on protection gaps
The Association of British Insurers has joined forces with its Australian, Canadian and New Zealand counterparts in a new alliance that aims to tackle protection gaps and help shape the UK’s G20 presidency.
Big Interview: Hardeep Gulati, Duck Creek
Following Duck Creek’s acquisition of AI-native underwriting platform Send, CEO Hardeep Gulati outlines the efficiency gains he expects from bringing the businesses together and his ambitions to double revenue in the next four to five years.
Cowbell launches AI agent to help SMEs tackle cyber risk
Cowbell has launched an artificial intelligence-powered risk adviser designed to help small and medium-sized enterprises identify and address their cyber risks.
Is Admiral’s job cull a wake-up call for the UK insurance market?
Content Director’s View: Despite recording significant profits in a difficult market, Admiral last week announced it was cutting 500 roles. Jonathan Swift looks at what the move – remarkably not linked with artificial intelligence – means for the rest of…
FCA’s Knight insists CPD changes are not a relaxation
The Financial Conduct Authority’s decision to ditch its 15-hour-per-year continuing professional development requirement for insurers should not be viewed as a relaxation of standards, according to the regulator’s director of insurance, Chris Knight.