Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
There might be disagreement as to how large the gap is between the resources committed to combatting commercial fraud when compared to personal lines – underlined by the recent Post/Crif research. But, there is at least some consensus around a lack of…
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Ghost broking is a growing threat and it is spreading to the commercial environment, Post held a roundtable with senior claims and fraud figures to discuss what the insurance industry should be doing about it
Axa has committed €50m (£44m) to its research fund over the next five years.
The future can be a perilous place, especially for the insurance sector, says Peter Staddon, managing director of the Managing General Agents’ Association. In an environment typified by tough market conditions, Brexit, and increasing waves of regulation,…
Norwegian insurtech start-up Cloud Insurance is looking to establish an office in London in 2019 as it prepares for a funding round to help it grow the business.
Future insurance claims will be settled with little to no human involvement and insurers will have to adapt to the impact of technology if they are to survive, a report from PWC has found.
MS Amlin has entered into a partnership with Artificial Intelligence company Cytora to help automate its underwriting decisions across its commercial property portfolio.
Outdated static rating factors and underwriting losses mean the marine market is ripe for disruption. Technology, including, blockchain is set to shake up the sector.
It’s been 10 years since motor broker 1st Central launched in the UK, with policies sold exclusively over the phone or the internet. Simon Walker, who became CEO of parent company First Central Group in January, expects online giants like Amazon or…
Stocks in European insurance firms took a nosedive today as traders reacted to a report which indicated that tech giant Amazon is looking to offer home insurance.
German start-up Coya has received further series A investment of $30m (£22.37m) led by Paypal co-founder Peter Thiel’s Valar Ventures.
BLM partner Greg McEwen considers the liability implications of using artificial intelligence for medical diagnostics.
The terms commercial lines and digital aren't often spoken together - is the problem that the industry doesn't talk about it or is it really not happening in the market?
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Innovation needs to focus on enhancing customer experience, explains Simon Cooter, commercial lines & HNW director at Covéa Insurance.
Insurers and lawyers trying to automate claims through artificial intelligence must be careful not to violate ethical boundaries, explains Andrew Dunkley, head of analytics at BLM, pointing to the Cambridge Analytica scandal as a warning sign.
Mark Cliff, executive chairman of Brightside, explains how brokers can make the most of the digital world.
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
As the mother of a nine-year-old, I’ve passed the stage (I hope) of having to tell my son not to pull hair or bite other people, or order him to share his toys and tidy up after himself.
The cyber insurance market is evolving into a more digitally enabled one, which might help it open up to smaller customers where penetration is typically lower.