Artificial intelligence (AI)
FCA’s Knight insists CPD changes are not a relaxation
The Financial Conduct Authority’s decision to ditch its 15-hour-per-year continuing professional development requirement for insurers should not be viewed as a relaxation of standards, according to the regulator’s director of insurance, Chris Knight.
Beazley’s cyber expansion; Bishop Street’s restructure; OpenGI’s CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Dive In ends with Lloyd’s promise to widen doors to insurance
Editor’s View: As Dive In comes to an end after 12 years, Emma Ann Hughes reflects on the festival’s legacy and Lloyd’s promise to make the industry more open, accessible and representative.
Winners of British Insurance Technology Awards 2026 revealed
Domestic & General, Mind Your Business Group (InsureTec.com) and DynaRisk were all two time winners at the British Insurance Technology Awards held last night (24 September) at The Brewery in London.
Insurers warned to prepare for wave of ‘AI-assisted grievances’
Insurance leaders have been warned to brace for a growing wave of AI-drafted workplace grievances, as staff increasingly use AI tools to escalate workplace disputes.
Panellists defend industry as protesters once again ‘gatecrash’ Dive In
Aviva’s AI engagement manager Michael Stone and Aon’s global head of early careers, Claire Hollingsworth, discussed how the industry needs to adapt diversity in insurance, on a Dive In panel that was once again disrupted by protesters.
Everest’s Bond says support is needed as AI saves employees’ time
Insurance workers need to be provided with clear opportunities as AI saves them time by executing tasks more efficiently, said Everest Insurance’s head of accident and health Lisa Bond.
Can insurance stay human in an AI world?
Diversity of human thought is essential to ensuring that the artificial intelligence the insurance industry adopts today doesn’t replicate any bias or discrimination from the sector’s past.
Hiscox’s Wrigglesworth on insurer culture in the age of AI
Ian Wrigglesworth, chief technology officer at Hiscox UK, outlines how artificial intelligence is changing the culture of insurance.
Link’s Cook on why insurers must put people before tech
Maxim Cook, co-chair of Link, the LGBTQ+ Insurance Network, explains why inclusive, people-centred change is the foundation of successful digital transformation.
Swiss Re’s Ladva on the advantages of human-touch AI
Insurers that empower their people to embrace artificial intelligence responsibly will be the ones that realise its full potential, writes Pravina Ladva, group chief digital and technology officer of Swiss Re.
Sompo’s Brady on juggling work with caring for his mother
Insurance professionals caring for relatives need flexibility, open communication and permission to step away from work when necessary, Sompo International’s Paul Brady has said.
Aon’s Dando says in-person mentoring is key for AI growth
Recognising the importance of hybrid and in-person work is central to AI innovation as well as being crucial to early careers development said AON’s chief broking officer Steve Dando.
Empowrd AI’s Walters says ‘experimentation’ crucial for insurance
Employees need to embrace “play and experimentation” with AI ahead of mastering the technology to promote growth, said Zoë Walters, founder of Empowrd AI, and leadership psychologist.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Is AI decimating the insurance sector’s training ground?
As artificial intelligence removes grunt work, the first of two Dive In special episodes of the Insurance Post Podcast explores whether the technology is destroying the training ground of entry-level roles.
Unlocking fraud intelligence through better data sharing
Improved intelligence sharing, streamlined RAD processes and AI-driven tools are critical to tackling organised, sophisticated fraud, says CRIF’s Sara Costantini.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
Thinking differently about insurance’s neurodiverse talent
Emma Ann Hughes reveals how insurers are discovering that neurodiverse talent is not simply something to support, but a source of innovation, better judgement and stronger customer outcomes.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.