Artificial intelligence (AI)
Q&A: Minster Law’s Craig Gilchrist
Craig Gilchrist discusses his new role of director of technology and digital platforms at Minster Law and how the firm’s volumes of data and culture sets it apart.
Why competing on price is a dead end for insurers
In a market where price wins attention but experience earns loyalty, Colin Reid, client director at Getronics, says insurers are discovering that customer trust depends on the technology, data and service behind every interaction.
MoneySuperMarket to launch digital insurance broker
MoneySuperMarket is launching SuperSaveClub Insurance, a member-only digital insurance broker focusing on motor insurance.
Big Interview: Frank Streidl, Zurich UK
Frank Streidl, head of commercial insurance at Zurich UK, speaks to Insurance Post about the firm’s AI strategy, how it’s dealing with the soft market, and touches on the Beazley deal.
Motor and pharma recalls increase as overall total falls
The number of product recalls across Europe fell by 17.4% in the first quarter of 2026, marking the steepest quarterly decline since the height of the Covid-19 pandemic, according to data from Sedgwick.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Insurance Post Census 2026: Have your say
Insurance Post’s Census is back, and we need your help to achieve a snapshot of the make-up of the industry in 2026.
Best Insurance Employers to work for in 2026 revealed
QBE and Equipsme are the UK’s best large and small to medium-sized insurance respectively to work for respectively, according to Insurance Post’s Best Insurance Employers survey.
Insurance’s AI blind spot is becoming a governance risk
Pressure to innovate is pushing insurers to deploy autonomous artificial intelligence systems without fully developed controls or auditability, warns Bharat Mistry, field chief technology officer at TrendAI.
Admiral backs government-led financial services skills drive
Admiral has joined more than 20 financial services firms committing to invest in workforce skills, develop talent pipelines and tackle sector-wide skills gaps through a new government-backed agreement.
Hyperexponential to launch agentic AI underwriting tool
Hyperexponential is launching an artificial intelligence-powered underwriting tool that advances submissions from email to a fully priced risk.
How do you solve a problem like SME under-insurance?
From property and business interruption to cyber and terrorism risks, David Worsfold explores how insurers and brokers are battling to close a widening protection gap among Britain’s small businesses.
Insurers told to brace staff for AI disruption
Artificial intelligence will reshape rather than replace many roles, provided insurers invest in training and encourage employees to experiment safely, according to panelists at the Managing General Agents' Association conference.
London Market Group reveals collapse in early careers hiring
Early careers hiring in the London market has fallen by almost a quarter, with another 25% decline forecast next year, prompting warnings that under-30s could account for just 7% of the workforce within a decade.
Duck Creek buys Send to bolster AI underwriting platform
Duck Creek Technologies has bought underwriting orchestration specialist Send Technology Solutions, creating what the company claims is the insurance industry’s first agentic underwriting-to-core platform.
Winslow named CFC CEO as O’Shea steps down
CFC has hired former Direct Line Group chief executive Adam Winslow as group CEO, succeeding Louise O’Shea who is stepping down.
What claims professionals should focus on amid the AI hype
Trade Voice: John Bissell, executive director for the Chartered Institute of Loss Adjusters, breaks down where claims professionals should be focussing their attention amid the rise of artificial intelligence.
FCA review calls for ‘trusted’ AI agents in insurance
A Financial Conduct Authority review into the use of artificial intelligence has both warned of the amplification of fraud and cyber risks and said “trusted agents” could help consumers through addressing protection gaps as well as switching firms.
Insurance’s AI buffet is over so now comes portion control
Editor’s View: As insurer’s chief technology officers start to see their artificial intelligence bills skyrocket due to growing usage of the technology by staff, Emma Ann Hughes asks is rationing nigh?
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Big Interview: Jane Poole, CFC
Jane Poole, chief financial officer of CFC, reveals how she is helping the insurer scale internationally, what she learned during Direct Line’s takeover saga, and why insurance still needs to do more to improve social mobility and leadership diversity.
AI should not return claims to the back office
Having emerged from the back office to become an exco priority, claims functions should not revert to being less people-facing because of the rise in AI.
Hiscox CIO sets vision for fully AI-enabled workforce
Hiscox is aiming to create a workforce where every employee uses artificial intelligence as part of their role, according to group chief information officer Chris Loake.
Microsoft insists Copilot will support – not replace – underwriters
Microsoft is seeing growing demand for artificial intelligence across insurance operations, but the technology is intended to augment employees rather than replace them, according to the technology giant’s UK insurance lead.