Artificial intelligence (AI)
Big Interview: Alain Zweibrucker, Axa Retail
Alain Zweibrucker, CEO of Axa Retail, talks to Tom Luckham about the firm's Lloyd's Bank partnership, transforming the business, and its push for digitalisation.
Insurers struggle to fill IT and data job vacancies laid bare
Roles that are critical to core insurance operations are still heavily concentrated in London, plus providers are struggling to fill their IT and data roles, data analysis produced by Michael Stefan, partner at executive recruitment firm Hanover, has…
Addept’s legal expenses suite; Allianz’s sports fund; Admiral Money’s CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Brokers struggle with AI as digital basics found lacking
Insurance brokers are falling behind in artificial intelligence implementation due to limited digital readiness, according to Paul Kershaw, UK enterprise sales manager at Novidea.
How Trump’s tariffs could make motor insurers great again
Editor’s View: US President Donald Trump’s tariffs could prove a fresh road to hell for motor insurers unless they show they’ve learnt lessons from the last few bruising years of claims inflation, according to Emma Ann Hughes.
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Income protection gap opens door to fraud
Fraud Spotlight: An uncertain employment market and insufficient policy cover could spur a rise in fraudulent income protection claims.
Brokers increasingly looking at digital automation and AI
Brokers are increasingly interested in harnessing the digital and automated processes to improve customer service and gain a competitive advantage.
FCA prioritises innovation and fighting crime in latest strategy
The Financial Conduct Authority has this morning (8 April) set out its latest work program for the 2025/26 period.
Video Q&A: Nitin Rakesh, CEO of Mphasis
In the latest Insurance Post video we caught up with Nitin Rakesh, Mphasis CEO, to discuss the evolving role of technology in the insurance sector, including artificial intelligence.
California scheming costs fraudster £60k
A man has been sentenced for making an insurance claim worth £59,987, after he pretended he crashed a hire car while on holiday in California.
Earnix CEO warns against ‘either/or’ AI strategy
Choosing between generative AI and traditional machine learning could prove limiting, says Earnix CEO Robin Gilthorpe, who is urging insurers to harness both to unlock a powerful springboard effect.
MP says social media firms in ‘last chance saloon’ over ad spoofing
Both social media firms and insurance companies must do more to tackle ghost broking, Luke Charters, MP for York South told the Association of British Insurers’ fraud conference.
Diary of an Insurer: Esure’s Charlotte Fielding
Esure’s head of home and strategic planning Charlotte Fielding reviews customer feedback, regulatory changes, and market trends to help shape her team's priorities, and is kept entertained by her Cavapoo puppy, Sir Bobby Charlton.
Tech shift in insurance slashes underwriting and pricing job vacancies
Automation and artificial intelligence-driven algorithms are reducing the number of new underwriting hires at the start of 2025, according to exclusive data analysis by Michael Stefan, partner at executive recruitment firm Hanover.
Ardonagh Advisory buys firm; NBS x Hiscox; Tokio Marine’s head of compliance
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
AI could lower the bar for start-up insurtech founder expertise
Artificial intelligence could enable more insurtech start-up activity from founders with insurance backgrounds, as opposed to tech expertise.
Little less conversation and a lot more insurtech action please
Editor’s View: The Labour government’s insurtech ambition would be laughable if it wasn’t so delusional, argues Emma Ann Hughes.
Gallagher targeted senior staff with mock deepfake fraud impersonating CEO
Gallagher recently carried out an internal simulated test whereby its IT department targeted staff with an $10m (£7.7m) attempted deepfake fraud, the CEO of its reinsurance brokerage has revealed.
Insurers struggle to move AI from testing to deployment
Roots has found that while 70% of insurance executives are actively testing or exploring AI solutions, fewer than 22% have advanced to full production.
ManyPets expects to post profit after £33m loss
ManyPets expects to post a profit for the last few months after making a £33m loss in the year to 31 March 2024.
Esure CEO insists takeover talk isn’t distracting
David McMillan, CEO of Esure, has said market speculation about the business being up for sale has not distracted him or the provider’s staff.
Zego posts two profitable quarters
Zego has achieved two consecutive quarters of profitability after posting a £34.5m loss in 2023, Insurance Post can reveal.
Big Interview: Jimmy Williams, Urban Jungle
Urban Jungle CEO and co-founder Jimmy Williams talks Insurance Post through the insurtech’s growth plans, ability to fundraise in a challenging environment and venture capital-enabled technology advances.