Artificial intelligence (AI)
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Why insurers should engage in AI self-governance now
Insurers can turn regulatory uncertainty into a trust-building edge if they engage in artificial intelligence self-governance now, argues Darcy Rittinger, chief risk officer of Cover Genius.
Markel’s Lowther on the risks of AI adoption for SMEs
As artificial intelligence adoption among SMEs accelerates in pursuit of greater efficiency, growth and competitive edge, Mark Lowther, head of technology for Markel in the UK, says businesses must also confront the growing legal, ethical and…
Auto Windscreens calls for more regulation in vehicle repairs
James MacBeth, managing director of Auto Windscreens, has called for more regulation of motor vehicle repairs and for ADAS technology to be part of a vehicle’s MOT.
Aviva harnessing GenAI for underwriter augmentation
Aviva is predominantly using generative artificial intelligence to augment underwriting, according to director of innovation Jason Chambers.
Challenge of reframing flood risk laid bare
Unpredictable weather and the government’s building targets are forcing underwriters to rethink how they assess property flood risk, according to a panel of experts at Insurance Post’s Underwriting Club this week.
Q&A: Jean-Philippe Doumeng, Napo
Jean-Philippe Doumeng, CEO and co-founder of Napo, discusses the challenges the firm has faced as a direct-to-consumer insurtech and its mission to provide premium pet insurance despite operating in a price-competitive market.
Axa reveals genAI enabled Lloyds Bank partnership
Paul Hollands, chief artificial intelligence and data officer at Axa UK, has revealed how the efficiencies brought about by generative AI enabled the insurer to partner with Lloyds Banking Group for its motor portfolio without hiring for new roles.
Why insurers’ AI pilots should be assessed for regulatory proportionality
Charlotte Halford, partner at DAC Beachcroft, explains why insurers should view generative artificial intelligence as a regulated activity that increasingly intersects with data protection, consumer protection, and operational risk frameworks.
Zywave CTO warns AI’s power depends on training data
Generative AI is only as effective as the data it is trained on, observes Doug Marquis, chief technology officer, Zywave, making foundational data quality and specificity essential for insurance carriers.
Charles Taylor on challenges in implementing generative AI
Manuel Parma, insurance modernisation chief technology officer at Charles Taylor, considers how adjustments and guidelines will be essential as generative artificial intelligence use cases in insurance develop.
How McGill is using agentic AI to make the world a smaller place
McGill and Partners have been able to speed up the submission process for international business by, in some cases, days through the deployment of agentic artificial intelligence earlier this year.
Zurich pilots generative AI to spot claims trends
Jonathan Davis, data science lead at Zurich UK, has revealed the provider is currently piloting generative artificial intelligence to identify claims trends more effectively and hopes to be “surprised” by the results.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Can insurers harness the power of Generative AI?
Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration.
Ageas CUO on generative AI’s return on investment
Tom Quirke, chief underwriting officer at Ageas, unpicks the insurer’s return on investment in generative AI to date and reveals why adopting the technology has been a worthwhile endeavour.
Ifed cracks down on ghost broking amid 52% increase
The City of London Police’s Insurance Fraud Enforcement Department has led several operations targeting illegal ghost brokers, amid a 52% increase in the practice.
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.
Has AI removed the first rung on the insurance career ladder?
Trade Voice: Yasmin Carter-Esdale, board member of the CII Underwriting Community, explains why the insurance sector can’t afford to be late to the artificial intelligence party.
Esure achieves 10 times return on genAI investment
Esure has seen a seven to 10 times return on its investment in generative artificial intelligence technology evidenced to its executive team and shareholders, according to chief data officer Chris Pearce.
A third of UK customers reject AI use in insurance
Around a third (34%) of UK customers said nothing would give them confidence in insurers using artificial intelligence, according to the 2025 Guidewire European Insurance Consumer Survey.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
Big Interview: Tobias Taupitz, Laka
Tobias Taupitz, Laka CEO and co-founder, shares how the bicycle insurance company hopes to become the leading provider of green mobility cover in Europe plus the organic and inorganic paths he intends to take to achieve that goal.
AI audio redaction to unlock insurer information sharing
Artificial-intelligence powered redaction is set to unlock increased information sharing and collaboration for insurers, according to Pimloc CEO Simon Randall.