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Diary of an Insurer: Aviva’s Katriona Cunningham

With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.

Big Interview: Mark Eastham, Avantia

Mark Eastham, CEO of Home Protect and Avantia Group, reveals how he will turn the business into the first insurer to have an artificial intelligence-driven operating model, plus whether an acquisition of the non-standard home insurer could be on the…

Should the UK follow the UAE’s qualifications lead?

Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, considers whether the UK should follow the United Arab Emirates' lead and define competence according to a holistic, professionally-designed syllabus rather than…

60 Seconds with... Arc’s Rebecca Conway

Rebecca Conway, chief claims officer at Arc Legal Group, follows Taylor Swift’s lead, is guaranteed to dance to Abba’s “Dancing Queen”, and sings contralto in two local choral societies.

Diary of an Insurer: Markel’s Nick Line

Nick Line, chief underwriting officer of Markel, empowers underwriters, put his coffee order in first thing through the Markel app on his phone, identifies pressing issues as chair of Inclusion at Lloyd’s and reads about developments in cosmology and…

Axa reveals genAI enabled Lloyds Bank partnership

Paul Hollands, chief artificial intelligence and data officer at Axa UK, has revealed how the efficiencies brought about by generative AI enabled the insurer to partner with Lloyds Banking Group for its motor portfolio without hiring for new roles.

ABI names Bose as Skeet’s replacement

Chris Bose has been appointed director of general insurance and international at the Association of British Insurers, replacing Mervyn Skeet who departed last year.

Diary of an Insurer: Gary Clift of McLarens

Leading the Heathrow-based aviation survey team at McLarens Aviation means claims manager Gary Clift’s days are never dull as he deals with engines ingesting big birds, unpicking what has pushed up the cost of aircraft recycling and a lightning strike…

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