Articles by Emma Ann Hughes
AM Best identifies three forces shaping insurance in 2027
Cyber-attacks similar to the recent incidents affecting European supermarkets could shape insurers’ fortunes in the year ahead, according to Greg Carter, managing director of analytics for EMEA and Asia Pacific at AM Best.
Lloyd's Turk fears insurers are sleepwalking into irrelevance
Rachel Turk, chief of performance and strategy at Lloyd’s, has warned the insurance sector risks losing relevance if it fails to meet clients’ changing demands.
Q&A: Katie Murrell, Miller
Katie Murrell, director of sport, entertainment, corporate, accident and health at Miller, outlines her plans to grow the specialist broker’s business and help event organisers navigate rising cyber, cancellation and climate-related risks.
Amdocs buys EIS as insurtech giants consolidate
Major software and services provider Amdocs has entered the insurtech space by snapping up EIS for $340m (£250.14m) up-front, with further payments tied to the business achieving certain performance targets.
Aviva’s Cunningham tackles translating fraud for boards
Kat Cunningham, head of underwriting counter fraud at Aviva, said insurers need to change how they discuss insurance fraud with their boards, shifting the focus from operational performance to its wider business impact.
Is heritage building insurance ready for the future?
As climate risks increase, severe weather events become more frequent and restoration techniques and building materials become increasingly specialised, insurers face growing challenges in protecting the UK’s heritage properties.
Big Interview: Sonya Bryson, Simplyhealth
Sonya Bryson, managing director of Simplyhealth, reflects on a career in commercial lines and reveals how she intends to convince employers and brokers that health plans offer far more than a table of benefits.
Lloyd’s best-performing syndicates revealed
Renaissance Re-managed Syndicate 1458 has taken the top spot in Insurance DataLab’s 2026 Lloyd’s Underwriting Ratings, edging Aegis-managed Syndicate 1225 by less than 0.1 percentage points.
Amazon on how insurers can get out of pilot purgatory
Insurers looking to move beyond proof-of-concept pilots must focus on customer problems, matching AI tools to specific tasks and establish clear guardrails, according to Terry Buechner, global head of insurance core system modernisation at Amazon Web…
John Lewis Money hires former Co-op Insurance boss
Former Co-op Insurance managing director Charles Offord has been hired by John Lewis Money as director of financial services, as the business looks to develop its broker model for credit and insurance.
OpenAI reveals ‘strength and depth’ of security insurers need
Viyat Bhalodia, a member of the technical staff at ChatGPT creator OpenAI, has outlined the security controls insurers need when using artificial intelligence agents.
Lloyds Bank picks Superscript for SME insurance
Lloyds Banking Group has selected digital insurance broker Superscript to provide business insurance to its small business customers.
Guidewire eyes AI agents as consumers of platform
Guidewire is “starting to think about AI agents as sort of first-party consumers of this platform,” according to CEO Mike Rosenbaum.
Where will tomorrow’s insurance talent come from?
How the insurance industry can show young people the career opportunities available to them and ensure experienced professionals pass their knowledge on to the next generation is explored in the latest Insurance Post Podcast.
Guidewire pays £1.2bn for Hyperexponential
Guidewire is set to buy Hyperexponential for $1.7bn (£1.27bn), with $400m (£300.05m) more payable if recurring revenue targets are hit, as it looks to ‘define’ the use of artificial intelligence in underwriting.
Beazley warns AI sends vulnerability disclosures soaring
Artificial intelligence is dramatically increasing the volume of newly disclosed cyber vulnerabilities, but the technology has yet to fundamentally change how ransomware attacks begin, according to Beazley threat data.
What next for Aviva and insurance’s greatest Dame?
Editor’s View: Emma Ann Hughes considers the remarkable turnaround of Aviva under Dame Amanda Blanc and asks what comes next for the insurer and its formidable group CEO.
How can AI fast track insurance claims?
How artificial intelligence is reshaping claims experiences is examined in the latest Insurance Post Podcast, sponsored by RDT.
Big Interview: Simon Hunt, HDI
Simon Hunt, CEO of HDI UK and Ireland, reveals how he is looking to grow the corporate and specialty lines insurer by launching a new Lloyd’s syndicate and expanding in areas including energy, cyber and healthcare.
One in four insurers are scaling AI to reinvent their business
Insurers are seeing tangible revenue gains from artificial intelligence, but a major gap remains between experimentation and enterprise-wide adoption, according to Accenture research.
Flood Re chair urges shift from flood risk to resilience
Flood Re’s new chair Simon Green has called for a shift from flood recovery towards resilience and preparedness, as the reinsurance scheme steps up efforts to help households better prepare for flooding.
Top 100 UK Insurers 2026: Bupa
Bupa has climbed from sixth to third place on Insurance Post’s Top 100 UK Insurers 2026 list thanks to creating more personalised and seamless patient pathways.
Top 100 UK Insurers 2026: Intact Insurance
Intact Insurance, formerly known as RSA, has moved from fourth to sixth place on this year’s Top 100 UK Insurers list after the provider pulled out of personal lines.
Top 100 UK Insurers 2026: Axa
Axa remains in ninth place on this year’s Top 100 UK Insurers list, after combining its retail and commercial arms under a single structure earlier this year.