Articles by Emma Ann Hughes
FCA outlines next steps with delegated authority deep dive
The Financial Conduct Authority is preparing to take a closer look at delegated authority arrangements, with an information request being sent out to get a clearer picture of how outsourcing is being used across the insurance market.
Insurance Post’s Top MGAs of 2026 revealed
Policy Expert is the nation’s biggest MGA after achieving record-breaking revenue of more than £200m for UK-based non-life risks in 2025.
ABI alliance targets G20 presidency focus on protection gaps
The Association of British Insurers has joined forces with its Australian, Canadian and New Zealand counterparts in a new alliance that aims to tackle protection gaps and help shape the UK’s G20 presidency.
Insurance fraud hits £1.34bn as criminals pursue higher-value claims
Insurance fraudsters are targeting bigger payouts, with insurers detecting £1.34bn worth of bogus claims in 2025, according to new figures from the Association of British Insurers.
Cowbell launches AI agent to help SMEs tackle cyber risk
Cowbell has launched an artificial intelligence-powered risk adviser designed to help small and medium-sized enterprises identify and address their cyber risks.
Policy Expert reshapes top team for end of insurance cycles
Policy Expert has reshaped its senior leadership team as it prepares for what CEO Steve Hardy believes could be the end of the traditional insurance cycle.
Beazley’s Cox exits as Zurich completes £8bn takeover
Adrian Cox is leaving Beazley as Zurich completes its £8bn acquisition of the specialty insurer.
Biba flood scheme pays £9m in claims over first decade
A specialist commercial flood insurance scheme from the British Insurance Brokers’ Association and Mi Specialty has paid more than £9m in claims to businesses over its first decade, with the scheme now covering £600m of assets.
FCA’s Knight insists CPD changes are not a relaxation
The Financial Conduct Authority’s decision to ditch its 15-hour-per-year continuing professional development requirement for insurers should not be viewed as a relaxation of standards, according to the regulator’s director of insurance, Chris Knight.
CII CEO raises concerns over AI and entry-level insurance roles
Matthew Hill, CEO of the Chartered Insurance Institute, has warned that the automation of entry-level tasks could change how future insurance professionals develop their skills and judgement.
Q&A: James O’Hara, AbbeyAutoline
James O’Hara, a Chartered insurance broker and senior manager at AbbeyAutoline, reveals how he achieved one of the Chartered Insurance Institute’s highest global accolades after topping the performance charts in his Fellowship examinations.
Is aviation insurance entering a new era of risk?
How aviation insurers are navigating a rapidly changing risk landscape, from increasingly complex aircraft technology and composite materials to geopolitical conflict and cyber threats, is explored in the latest Insurance Post Podcast.
Cyber insurance growth challenged as rates fall and AI evolves
Cyber demand is likely to keep growing as digital dependency increases, but Swiss Re has warned sustainable expansion requires clearer understanding of artificial intelligence-related exposures and pricing and limits that reflect the risk being assumed.
Dive In ends with Lloyd’s promise to widen doors to insurance
Editor’s View: As Dive In comes to an end after 12 years, Emma Ann Hughes reflects on the festival’s legacy and Lloyd’s promise to make the industry more open, accessible and representative.
Empower’s Lydon on how to build your career network
Sam Lydon, managing director of Empower Development, kicked off the final day of Lloyd’s Dive In festival today (24 September) by explaining how to build a network to progress your career in insurance.
Can insurance stay human in an AI world?
Diversity of human thought is essential to ensuring that the artificial intelligence the insurance industry adopts today doesn’t replicate any bias or discrimination from the sector’s past.
Sompo’s Brady on juggling work with caring for his mother
Insurance professionals caring for relatives need flexibility, open communication and permission to step away from work when necessary, Sompo International’s Paul Brady has said.
Is AI decimating the insurance sector’s training ground?
As artificial intelligence removes grunt work, the first of two Dive In special episodes of the Insurance Post Podcast explores whether the technology is destroying the training ground of entry-level roles.
Thinking differently about insurance’s neurodiverse talent
Emma Ann Hughes reveals how insurers are discovering that neurodiverse talent is not simply something to support, but a source of innovation, better judgement and stronger customer outcomes.
Lloyd’s chair claims diversity ‘central’ to Dive In’s replacement
Sir Charles Roxburgh, chair of Lloyd’s, kicked off the final Dive In festival this morning (22 September) by insisting diversity, inclusion and belonging will be “central” to whatever replaces the annual conference.
Former Google AI lead raises concerns over AI use in insurance
Toju Duke, former programme manager for responsible artificial intelligence at Google, has raised concerns about the potential impact of heavy AI use on the cognitive abilities of insurance workers.
Big Interview: Maurice Rose, Link
Link co-chair Maurice Rose reflects on the legacy of Dive In, the changing role of diversity and inclusion in insurance, and why attracting talent depends on the sector’s everyday culture.
Insurance Post Census exposes employment progress and problems
While insurance may have more women reaching CEO and C-suite roles than ever before, Insurance Post’s 2026 Census exposes how progress is not being experienced evenly across the workforce.
KPMG’s Evans reveals US investors set to snap up UK insurers
US investors are lining up to buy mid and top-tier UK MGAs and brokers in the year ahead, according to Huw Evans, partner and head of insurance at KPMG UK.