Articles by Emma Ann Hughes
Time:To – Sicsic reveals how insurers can keep the FCA happy
Michael Sicsic, managing partner of Sicsic Advisory, outlines three things it’s time to do to meet regulatory requirements in the latest Insurance Post Time To video.
Zurich warning as plug-in solar panels launch across UK
As UK households are allowed to install plug-in solar panels for the first time from Thursday (27 August), Zurich has warned homeowners need to ensure their property’s electrical system is up to the job.
Allianz Commercial hires AIG’s Woolley as UK president
Allianz Commercial has hired Emma Woolley as president of Global Specialty and UK Region.
Zurich fraud probe leads to solicitor being struck off
A City solicitor has been struck off after a fraudulent bicycle insurance claim triggered an investigation by Zurich and resulted in him being placed on the Insurance Fraud Register.
Q&A, Chris Hill and Paul Muir, One Answer Insurance
Paul Muir, CEO of One Answer Insurance, and Chris Hill, newly appointed board consultant, discuss how governance, underwriting discipline and investment in people will support the broker’s growth plans.
Time:To: Quest Gate’s Laker on upping your claims game
Greg Laker, CEO of Quest Gates, shares three things the industry needs to do to improve claims in the latest Insurance Post Time To video.
Plans for Insurance Day for Dementia 2026 revealed
With 100 days to go until the industry-wide fundraising event of Insurance Day for Dementia 2026 on 26 November, Insurance United Against Dementia have shared plans for this year’s fundraising and awareness event.
Aviva outlines plan for double-digit market share growth
Aviva is targeting a double-digit market share of the UK specialty personal lines within the next few years.
Ex-RSA leader Bryson returns as Simplyhealth MD
Simplyhealth has hired Sonya Bryson as managing director, more than a year after she stood down as MD of RSA’s joint commercial lines business to “pursue other opportunities”.
English Heritage offers ‘splat’ insurance for ice creams
English Heritage has launched “Ice Cream Splat Insurance” to protect families from the fall-out of dropping an ice cream during a day out.
Aviva's Storah reveals further Direct Line gains to come
While Aviva has completed the bulk of its Direct Line integration, according to UK and Ireland general insurance CEO Jason Storah, a major overhaul of its claims systems is only getting started.
Aviva almost doubles personal lines premiums after Direct Line deal
Aviva has hailed a strong first half of 2026 with group operating profit increasing 24% to £1.32bn and UK personal lines premiums almost doubling following the acquisition of Direct Line.
Endless heatwaves are becoming insurance’s hot potato
Editor’s View: A summer of heatwaves, wildfires and increasing subsidence claims is another warning that insurance cannot rely on yesterday’s climate to price tomorrow’s risks, according to Emma Ann Hughes.
Q&A: Helen Broadbent, Konsileo
Helen Broadbent, head of insurer strategy at Konsileo, shares how technology, influence and stronger insurer relationships can support the broker’s next phase of growth.
Time:To – Ex-Allianz Hobbs on why brokers should be risk advisers
How brokers can use technology to become intimate with customers before they meet them face-to-face is revealed by Nick Hobbs, former chief distribution officer of Allianz, in the latest Insurance Post Time:To video.
Time:To – Kovrilo’s Habib on tailoring products to needs
MGAs need to evolve with the current market conditions by focusing on speed of service, according to Sonia Habib, co-founder and commercial director of Kovrilo.
Aviva, Lloyds, InsureandGo and Sainsbury’s named Defaqto's top insurers
Aviva, Lloyds Bank, InsureandGo and Sainsbury’s Bank have been crowned Defaqto Insurer of the Year across the four major personal lines categories, with a further 16 providers receiving Highly Commended recognition.
Time:To – Crawford’s Lofkin on making the most of insights
As claims are increasingly complex, Paul Lofkin, president of Crawford for UK & Ireland, says technology needs to be used to simplify difficult situations.
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.
Lloyd’s digital overhaul to focus on bite-sized delivery
The next phase of Lloyd’s digital transformation will prioritise smaller, deliverable projects over ambitious multi-year programmes, with a roadmap expected “shortly”, according to International Underwriting Association CEO Chris Jones.
AI that could hit insurers with wave of court cases launches
Artificial intelligence-powered claims technology that its creators believe could lead to a surge in insurance disputes reaching the courts will be made available directly to consumers by the end of this month, Insurance Post can exclusively reveal.
Insurance Museum exhibition to open at Bank of England
The Insurance Museum will stage a major public exhibition at the Bank of England Museum this autumn, as it continues its drive to establish a permanent museum dedicated to the UK insurance industry.
What Lloyd’s Neal investigation means for workplace relationships
Editor’s View: Emma Ann Hughes observes Lloyd’s investigation of John Neal’s conduct raised important questions about whether insurers have the transparency, governance and culture required to tackle personal relationships when they intersect with power.
Clement considers legal action against Lloyd’s
Former Lloyd’s corporate affairs director Rebekah Clement is considering legal action after the London Market’s investigation concluded she breached its compliance policy.