Articles by Emma Ann Hughes
Admiral sticks with gender-neutral toilets
Admiral has come under fire for continuing to have gender-neutral toilets while it awaits updated guidance from the Equality and Human Rights Commission after last year’s Supreme Court ruling on biological sex.
Hantavirus outbreak raises complex insurance questions
The hantavirus outbreak onboard MV Hondius has exposed the legal, operational and insurance challenges facing cruise operators when infectious disease incidents escalate across multiple jurisdictions, according to Alexandra Pearson, member of the travel…
How the war with Iran will rip through insurers’ balance sheets
Editor’s View: From soaring claims inflation and disrupted supply chains to cyber threats, travel chaos and potential power outages, Emma Ann Hughes outlines how the Iran conflict could reshape underwriting, pricing and profitability for years to come.
Hundreds of ChatGPT insurance apps set to go live soon
The number of ChatGPT-powered insurance apps is set to surge, with hundreds in development and awaiting approval from OpenAI, according to an insurtech founder.
Q&A: William Magowan, Duck Creek
William Magowan, senior vice president of Duck Creek, outlines how his business is targeting the London market with new investment while using artificial intelligence to unlock faster, more efficient change for insurers.
Throwback Thursday: Computer insurance and bounce back plans
Insurance Post’s Throwback Thursday steps back in time to May 1981 to remind you what was going on this week in insurance history when Hogg Robinson launched computer insurance and General Accident was looking beyond the recession.
Avantia scales AI ambition after record 2025 results
Avantia Group is stepping up its push towards an agentic artificial intelligence operating model after posting record 2025 results, Insurance Post can reveal.
Big Interview: Shoib Khan, Prudential Regulation Authority
As the Prudential Regulation Authority kicks off its first dynamic stress test for general insurance today (5 May), the watchdog’s director of insurance supervision Shoib Khan speaks exclusively to Insurance Post about how it is checking the way insurers…
PRA warns insurers over MGA optimism and oversight gaps
The Prudential Regulation Authority has warned insurers against overly optimistic MGA assumptions and raised concerns about oversight of delegated authority arrangements.
Legacy insurers face long road to launching ChatGPT apps
Rory Yates, former chief strategy officer at EIS, has warned traditional insurers will struggle to launch ChatGPT-style applications at pace, with legacy systems and complex technology stacks likely to delay progress.
CII reveals more changes at the top after White’s exit
The Chartered Insurance Institute has made two senior hires following the exit of Gill White, the last remaining member of former CEO Sian Fisher’s top team.
Throwback Thursday: Lloyd’s back monster hunt
Insurance Post’s Throwback Thursday steps back in time to April 1971 to remind you what was going on this week in insurance history when Lloyd’s backed the hunt for the Loch Ness Monster and a computer underwriter was developed.
How ChatGPT insurance apps are changing underwriting
The first insurer in the world to launch a ChatGPT-powered app has revealed it is already transforming how the provider understands customers and potentially prices risk, just two months after going live.
Road Safety Strategy: boon or burden for motor insurers?
How the UK government’s new Road Safety Strategy could reshape underwriting, pricing and claims trends is the focus of a special Motor Week episode of the Insurance Post Podcast.
Why rural roads remain a deadly blind spot for insurers
With crashes on rural roads far more likely to prove fatal than those in urban areas, Emma Ann Hughes explores how insurers are shifting from simply pricing risk on country lanes to trying to prevent the collisions that lead to claims.
Lloyd’s pushed to prove value of Dive In replacement
Editor's View: As Lloyd’s winds down Dive In, Emma Ann Hughes argues the real test will be whether the London market's replacement delivers meaningful change when it comes to diversity and inclusion rather than diluted ambition.
Throwback Thursday: Friends Provident goes online
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when Friends Provident came up with an innovative solution to rapid growth.
Regulators shake-up insurer’s senior manager rules
The Financial Conduct Authority and Prudential Regulation Authority have outlined changes to the Senior Managers and Certification Regime they claim will cut insurers’ costs.
DOXA makes UK entry with Eaton Gate acquisition
US-based DOXA has bought Eaton Gate for an undisclosed sum, marking its first move into the UK market and signalling further international expansion plans.
Defaqto argues vet reforms unlikely to lower pet premiums
The Competition and Markets Authority’s reforms to the UK veterinary sector are set to reshape the pet insurance market but are unlikely to result in lower premiums, according to Defaqto.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Lloyd’s pulls plug on Dive In
Lloyd’s will bring its flagship diversity and inclusion Dive In festival to an end after 2026, as it launches a market-wide consultation to develop a broader approach to talent, skills and culture.
Throwback Thursday: Brokers must declare links
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when rules required brokers to declare their links to insurers.
Q&A: Chris Methven, CyberCube
Chris Methven, the new CEO of CyberCube, reveals how fresh financial backing will allow his business to place bigger, longer-term bets on global expansion, deeper analytics and new capabilities.