Articles by Emma Ann Hughes
Insurance Post Census 2026: Have your say
Insurance Post’s Census is back, and we need your help to achieve a snapshot of the make-up of the industry in 2026.
Time:To – Markel’s Mooney on staying ahead of the competition
Lee Mooney, managing director of Markel UK, recommends investing seriously in talent to stay ahead of rivals in the latest Insurance Post Time:To video.
Dive In 2026 opens registration for final festival year
Registration has opened for the final Dive In festival, with Lloyd’s famous diversity and inclusion event this year exploring how human skills and artificial intelligence can work together.
Flock unveils AI assistant for UK fleet insurance clients
Flock has launched an artificial intelligence-powered fleet management assistant that analyses driving, claims and telematics data to help customers identify risks and prevent accidents.
Big Interview: Amy Brettell, Zurich Municipal
Amy Brettell, managing director of Zurich Municipal, gives a sneak peak of the reality of leadership, outlines how provider has transformed in recent years and identifies growth opportunities.
Admiral backs government-led financial services skills drive
Admiral has joined more than 20 financial services firms committing to invest in workforce skills, develop talent pipelines and tackle sector-wide skills gaps through a new government-backed agreement.
Zurich Municipal gears up for local council overhaul
Zurich Municipal has launched a new insurance product aimed at protecting the shadow authorities being established to oversee England's largest programme of local government reorganisation in more than 50 years.
Brettell reshapes Zurich Municipal for evolving risks
Four years on from taking charge of Zurich Municipal, Amy Brettell has revealed how the specialist insurer has undergone a fundamental transformation to help it best serve public sector and voluntary organisations facing increasingly complex risks.
Post’s Sulaiman wins WTW media interview award
Former Insurance Post senior reporter Damisola Sulaiman has been named Risk Profile Interviewer of the Year at the 2026 WTW Media Awards, recognising work she produced while at the title.
QBE’s Wallace on IUAD’s lasting legacy in dementia fight
Insurance United Against Dementia has evolved from a fledgling fundraising campaign into the insurance industry’s recognised source of support for the neurocognitive disorder, according to founding board member Chris Wallace.
Time:To – Axa’s Briggs on product innovation priorities
In the latest Insurance Post Time:To video, Matt Briggs, UK technical director for commercial property underwriting at Axa UK, sets out three priorities for insurers when it comes to product innovation.
Duck Creek buys Send to bolster AI underwriting platform
Duck Creek Technologies has bought underwriting orchestration specialist Send Technology Solutions, creating what the company claims is the insurance industry’s first agentic underwriting-to-core platform.
Winslow named CFC CEO as O’Shea steps down
CFC has hired former Direct Line Group chief executive Adam Winslow as group CEO, succeeding Louise O’Shea who is stepping down.
Petplan named insurer with the most satisfied customers
Petplan, Nationwide Insurance and Saga Insurance are the providers with the most satisfied customers, according to the latest survey conducted by the Institute of Customer Service.
Insurance’s AI buffet is over so now comes portion control
Editor’s View: As insurer’s chief technology officers start to see their artificial intelligence bills skyrocket due to growing usage of the technology by staff, Emma Ann Hughes asks is rationing nigh?
Post’s Luckham scores hat trick at Biba Media Awards
Tom Luckham, senior reporter of Insurance Post, picked up three trophies including Journalist of the Year at the British Insurance Brokers’ Association's Journalist & Media Awards.
Flood Re halves premiums for low-income households
Flood Re will more than halve contents insurance premiums for some lower-income households as part of a major overhaul that ministers say will make flood insurance fairer, reward resilience and prepare the scheme for its planned closure in 2039.
Big Interview: Emma Hardy, Floods Minister
Floods Minister Emma Hardy tells Insurance Post why Flood Re is cutting premiums for lower-income households, and how she’ll make sure insurers pass on every penny of the savings.
Why promoters need to consider event cancellation insurance
With Latitude, Camp Bestival plus the Reading and Leeds Festival all on the horizon, the latest Insurance Post Podcast explores the growing risks organisers need to consider this summer and why event cancellation insurance is becoming increasingly…
Big Interview: Jane Poole, CFC
Jane Poole, chief financial officer of CFC, reveals how she is helping the insurer scale internationally, what she learned during Direct Line’s takeover saga, and why insurance still needs to do more to improve social mobility and leadership diversity.
Poverty premium adds £224 to motor insurance costs
The “tax on being poor” identified by the Financial Conduct Authority’s former head of insurance Matt Brewis remains firmly in place, according to new research from Fair By Design and the University of Bristol’s Personal Finance Research Centre.
CFC’s Poole outlines growth blueprint for specialist insurer
CFC CFO Jane Poole’s priority is helping the specialist insurer maintain underwriting discipline and operational agility as it pursues further international expansion.
Hiscox CIO sets vision for fully AI-enabled workforce
Hiscox is aiming to create a workforce where every employee uses artificial intelligence as part of their role, according to group chief information officer Chris Loake.
Microsoft insists Copilot will support – not replace – underwriters
Microsoft is seeing growing demand for artificial intelligence across insurance operations, but the technology is intended to augment employees rather than replace them, according to the technology giant’s UK insurance lead.