Articles by Emma Ann Hughes
Insurance Museum exhibition to open at Bank of England
The Insurance Museum will stage a major public exhibition at the Bank of England Museum this autumn, as it continues its drive to establish a permanent museum dedicated to the UK insurance industry.
What Lloyd’s Neal investigation means for workplace relationships
Editor’s View: Emma Ann Hughes observes Lloyd’s investigation of John Neal’s conduct raised important questions about whether insurers have the transparency, governance and culture required to tackle personal relationships when they intersect with power.
Clement considers legal action against Lloyd’s
Former Lloyd’s corporate affairs director Rebekah Clement is considering legal action after the London Market’s investigation concluded she breached its compliance policy.
Lloyd’s rules former CEO Neal breached rules
Lloyd’s has concluded former CEO John Neal breached the corporation’s compliance rules by failing to disclose a perceived conflict of interest and by not properly handling whistleblowing reports.
Time:To – Covéa’s Hector on making data your competitive advantage
In the latest Insurance Post Time:To video, Keith Hector, commercial lines director at Covéa, reveals how to make your investment in technology pay dividends.
FOS finally makes interim leaders permanent after Thomas exit
The Financial Ombudsman Service has finally appointed Jenny Simmonds as its permanent CEO and James Dipple-Johnstone as permanent chief ombudsman, almost a year-and-a-half after Abby Thomas stepped down from the top role.
Ecclesiastical promotes trio in leadership rejig
Ecclesiastical Insurance has promoted three executives as it looks to strengthen its operational resilience, church business and claims functions.
Motor and pharma recalls increase as overall total falls
The number of product recalls across Europe fell by 17.4% in the first quarter of 2026, marking the steepest quarterly decline since the height of the Covid-19 pandemic, according to data from Sedgwick.
Three Lions on a shirt and insurance kept Jules Rimet gleaming
Editor’s View: England may have fallen short of the World Cup final, but Emma Ann Hughes observes the tournament has once again demonstrated the vital role insurance plays in protecting football’s biggest spectacle.
Insurance Post Census 2026: Have your say
Insurance Post’s Census is back, and we need your help to achieve a snapshot of the make-up of the industry in 2026.
Time:To – Markel’s Mooney on staying ahead of the competition
Lee Mooney, managing director of Markel UK, recommends investing seriously in talent to stay ahead of rivals in the latest Insurance Post Time:To video.
Dive In 2026 opens registration for final festival year
Registration has opened for the final Dive In festival, with Lloyd’s famous diversity and inclusion event this year exploring how human skills and artificial intelligence can work together.
Big Interview: Amy Brettell, Zurich Municipal
Amy Brettell, managing director of Zurich Municipal, gives a sneak peak of the reality of leadership, outlines how provider has transformed in recent years and identifies growth opportunities.
Flock unveils AI assistant for UK fleet insurance clients
Flock has launched an artificial intelligence-powered fleet management assistant that analyses driving, claims and telematics data to help customers identify risks and prevent accidents.
Admiral backs government-led financial services skills drive
Admiral has joined more than 20 financial services firms committing to invest in workforce skills, develop talent pipelines and tackle sector-wide skills gaps through a new government-backed agreement.
Zurich Municipal gears up for local council overhaul
Zurich Municipal has launched a new insurance product aimed at protecting the shadow authorities being established to oversee England's largest programme of local government reorganisation in more than 50 years.
Brettell reshapes Zurich Municipal for evolving risks
Four years on from taking charge of Zurich Municipal, Amy Brettell has revealed how the specialist insurer has undergone a fundamental transformation to help it best serve public sector and voluntary organisations facing increasingly complex risks.
Post’s Sulaiman wins WTW media interview award
Former Insurance Post senior reporter Damisola Sulaiman has been named Risk Profile Interviewer of the Year at the 2026 WTW Media Awards, recognising work she produced while at the title.
QBE’s Wallace on IUAD’s lasting legacy in dementia fight
Insurance United Against Dementia has evolved from a fledgling fundraising campaign into the insurance industry’s recognised source of support for the neurocognitive disorder, according to founding board member Chris Wallace.
Time:To – Axa’s Briggs on product innovation priorities
In the latest Insurance Post Time:To video, Matt Briggs, UK technical director for commercial property underwriting at Axa UK, sets out three priorities for insurers when it comes to product innovation.
Duck Creek buys Send to bolster AI underwriting platform
Duck Creek Technologies has bought underwriting orchestration specialist Send Technology Solutions, creating what the company claims is the insurance industry’s first agentic underwriting-to-core platform.
Winslow named CFC CEO as O’Shea steps down
CFC has hired former Direct Line Group chief executive Adam Winslow as group CEO, succeeding Louise O’Shea who is stepping down.
Petplan named insurer with the most satisfied customers
Petplan, Nationwide Insurance and Saga Insurance are the providers with the most satisfied customers, according to the latest survey conducted by the Institute of Customer Service.
Insurance’s AI buffet is over so now comes portion control
Editor’s View: As insurer’s chief technology officers start to see their artificial intelligence bills skyrocket due to growing usage of the technology by staff, Emma Ann Hughes asks is rationing nigh?