Articles by Emma Ann Hughes
Diary of an Insurer: iSure’s Avril Cox
Avril Cox, director at iSure Underwriting, takes care of her zoo, and encourages her team to get their qualifications and takes on a bit of home renovation.
Axa names Alain Zweibrucker as CEO of Axa Retail
Axa UK&I has hired Axa Switzerland’s chief financial officer, Alain Zweibrucker, as the new CEO of Axa Retail.
Motor insurance complaints hit five-year high
The latest Financial Ombudsman Service data, published today, shows a spike in motor insurance cases caused by valuation disputes, customer service issues, and delays in payouts.
How insurers secure a place on Santa’s nice list
Last Christmas many people submitted a claim so this year, to save you from tears, Insurance Post is sharing the ways providers swoop in to save policyholders from yuletide heartbreak.
Ex-RSA employee jailed for stealing and selling customer data
A former RSA employee, who stole customer details and sold the information to claims management companies, has been jailed.
Ghosts of hollowed out policies come back to haunt insurers
Editor’s View: Emma Ann Hughes urges motor insurers to reflect on the error of their essential motor policy-pushing ways, and show the regulator and the ombudsman their willingness to change now.
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.
60 Seconds With... Kelly Lane, Clegg Gifford
Kelly Lane, operations director at Clegg Gifford, on why remaining teachable is the secret to success plus how she would like to attend the Quidditch World Cup.
Diary of an Insurer: Brokerbility’s Julie Gregory
Julie Gregory, relationship manager at Brokerbility, is a lark not an owl, loves her horses, and manages to cover lots of ground heading to Leicester, as well as seeing lots of regional broker members in the north.
Q&A: Will McAllister, Guidewire
Will McAllister, senior vice president and managing director of EMEA at Guidewire, shares the software provider’s plan to do more business in the UK plus how insurers can now launch new products in a few hours.
Could COP 28 leave insurers with more stranded assets?
As COP 28 kicks off on 30 November, Emma Ann Hughes examines how the race to net zero is creating stranded assets, affecting insureds and insurers.
Podcast: How climate change is transforming insurance
Climate change means the areas impacted by subsidence will double by 2050, and double again by 2080, Heikki Vesanto, manager for GIS data science at LexisNexis Risk Solutions, has warned.
Diary of an Insurer: Ecclesiastical’s Sarah Pearson
Sarah Pearson, head of enterprise risk management at Ecclesiastical Insurance, kicks off the day with Special K, helps businesses to carry on and ends the week abseiling down Derby Cathedral to support Rainbows Children’s Hospice.
Meta shows insurers how to get their AI house in order
Editor’s View: Emma Ann Hughes explores how much cash insurers are spending on generative artificial intelligence in 2024 and the lessons they should learn from Facebook.
Podcast: How inflation and the Consumer Duty transformed insurance in 2023
How inflation and the Consumer Duty resulted in premiums increasing, cover stripped back and product supply shrinking in 2023 is the focus of the latest Insurance Post Podcast.
Atec Group chief reveals plan to grow business
Brendan Devine, CEO of Atec Group, has told Insurance Post the foundations are in place to achieve £25m in turnover in 2024 with growth coming from non-standard home insurance.
60 Seconds With... Woodgate & Clark’s Glyn Brookes-Humphrey
Glyn Brookes-Humphrey, director of regional operations at Woodgate & Clark, reveals he would love to be a hunchback lawyer in Tudor times and why he doesn’t take anything or anyone for granted.
Big Interview: SRG CEO Warren Downey and deputy CEO Lee Anderson
Specialist Risk Group CEO Warren Downey and deputy CEO Lee Anderson explain how Marsh snapping up JLT created a gap in the market for a "great alternative for great specialists."
Guidewire looking to London market for growth
Guidewire bosses expect Blueprint Two, the second phase of Lloyd’s digital-transformation strategy aimed at overhauling the way the London market operates, to further accelerate the insurance industry platform provider’s growth in 2024.
Insurers are financially steady but shaky at articulating risks
Analysis of Solvency II reporting of 100 of the largest non-life UK and Ireland insurers showed the financial strength of the market remains strong but providers need to up their game on articulating operational risks.
Insurers told to ditch Big Bang-style transformation
Insurers gathered at the Guidewire Connections conference have been told to stop talking about “modernisation,” to ditch Big Bang-style transformation programmes and pursue bite-sized technology updates.
Podcast: Could embedded insurance result in mis-selling?
Embedded insurance could result in mis-purchasing, the former head of supervision for the general insurance retail sector at the Financial Conduct Authority, Michael Sicsic, has warned.
Big Interview: Swiss Re CEO Jason Richards
Jason Richards, CEO of Swiss Re in the UK and Ireland, on why having colleagues back in the office is essential for the insurance ecosystem, and why carriers needs to shout about what the industry does to attract fresh talent.
IFRS 17 disrupting business as usual for insurers
Insurers report substantial work is still needed to better understand and explain IFRS 17 results and improve business-as-usual reporting processes, according to a WTW survey.