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Zurich reveals ‘puzzle pieces’ approach to AI is paying off

 Penny Jones, Zurich

Zurich Insurance is reaping the rewards of a modular “puzzle pieces” approach to artificial intelligence, according to Penny Jones, responsible AI lead at the insurer.

Speaking at the Chartered Insurance Institute’s Shaping the Future of Insurance conference in London today (1 October), Jones said the insurer is deliberately moving away from buying big, monolithic

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