Is insurer service really that bad?

News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?

Q&A: Liz Hopper, Harry Hall

Liz Hopper, managing director of equestrian specialist Harry Hall, shares how she plans to attract 10,000 more horse owners and how she switched the 130-year-old riding attire business to a membership model offering insurance.

Sobering reading for those with a Biba hangover

Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.

Biba follows ABI in addressing premium finance

Less than a month after the Association of British Insurers published guidance for members providing premium finance to customers, the British Insurance Brokers’ Association has followed suit.

Biba defends centuries-old commission model

The British Insurance Brokers’ Association has today launched a guide encouraging members to stick to the traditional commission model and warning of the dangers of straying from it.

Jensten restructures after £170m fundraise

Following the recent announcement of its £170m in fundraising, Jensten has announced a “strategic reorganisation” with the view “to triple the premium managed” by the MGA business within the next four years.

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