Insurtech
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to detect.
When AI begins running the insurance workflow
Autonomous agentic operations mark the point where AI systems coordinate processes across underwriting, claims, customer engagement, and risk management. This blog sheds light on why the insurance industry has reached its ‘Netflix moment’ and how…
Pricing transformation in insurance: the underwriter perspective
Drawing on survey findings and insight from leading insurers, this report explores pricing modernisation through the underwriter's lens. It examines whether transformation efforts are delivering meaningful operational benefits – and what underwriters…
The AI boomerang: Why 2026 is the year broker work outran the broker
Clients now use AI to generate work at a volume brokers cannot match by hand, so demand on brokers is climbing. This blog sheds light on the emergence of AI boomerang, the impact on broker workflows and how successful brokers can stay ahead by pairing…
Five operational gaps in insurance
When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to…
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Supercharging insurance fraud intelligence
This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that…
Agentic AI: The underwriter’s new co-pilot
The real bottleneck in commercial underwriting is not pricing the risk. It is the paperwork beforehand: sorting submissions, extracting data and chasing missing documents. This blog sheds light on the potential for agentic AI to assist underwriters in…
The urgent question facing your insurance leadership team
Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are…
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Six digital transformation strategies insurers should steal for 2026
When it comes to digital transformation within the insurance industry, the desire to transform is only the beginning…equally important is knowing how to do it. This blog explores the key strategies insurers should embrace in 2026 to hit the new year…
What practical AI adoption looks like for insurers
At a recent Insurance Post webinar in conjunction with Hyland, industry leaders explored ‘AI in insurance: Moving from hype to practical impact’. This article highlights the key takeaways including how insurers are approaching AI adoption and practical…
Three things brokers should reconsider about their technology buying decisions
The insurance industry runs on relationships and is largely why the sector works as well as it does. But that same instinct, when applied to technology buying, can quietly lead brokers into decisions that cost far more than they should. This blog…
Five insurtech capabilities the c-suite is discussing
The insurance industry is ripe for disruption if it doesn’t address the challenge of core modernisation, especially now with AI, which can be an accelerator or threat. This blog highlights five insurtech capabilities that insurance CEOs and CIOs are…
Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…
Building insurance software that endures
Tobias Bergmann, founder and CEO of tigerlab has spent more than 18 years building core insurance platforms for insurers, MGAs and brokers. This blog reflects upon what time has taught Bergmann about the technology that holds up over the long term and…
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
The 2026 UK MGA excellence guide
The UK Managing General Agent (MGA) sector has entered a period of unprecedented operational friction. This guide dissects the five strategic technology and workflow pillars required to build a resilient, high-velocity MGA distribution engine capable of…
Penny Black’s Social Diary: CII lounge with a legacy
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
ThingCo co-founder re-emerges at Lloyd’s Lab insurtech
ThingCo co-founder Jonathon Valentine left the telematics provider in March and has now been appointed as the new group chief technology officer for the insurtech SAMP Risk.