Insurtech
Case study: How automation transformed insurance payment matching and allocation
A leading Irish insurance broker and financial services provider, serving public sector policyholders, faced operational strain from a manual payment allocation process. This case study explores how the organisation leveraged AutoRek’s platform to…
Bordereaux reconciliation explained: Standardising risk, premium and claims data
Insurance operations depend on a web of data exchanges between brokers, carriers, third-party administrators, reinsurers, and banks. This content explains how bordereaux sits at the centre of this web by tracking risks, premiums, and claims as they move…
Does your AI accelerate solutions or amplify the status quo?
For most insurers, the question has moved past whether to adopt AI. However, what’s still unresolved is whether the operating model underneath that AI can keep pace with change. This blog highlights why the quality of an insurer’s operating model…
Q&A: Tim Hardcastle, Instanda
Tim Hardcastle, CEO and co-founder of Instanda, speaks to Insurance Post about the progress of his complex commercial lines product, promising underwriting agentic pilots, and the ‘black box’ limit in artificial intelligence.
To AI or not to AI is not the question in underwriting
Rory Yates, managing director for insurance at Synechron, examines how artificial intelligence is impacting underwriting.
Your P&C personalisation problem isn't a data problem
The personalisation gap in P&C insurance is real. But at its core it isn’t a data problem or a technology problem - it’s an operating system problem. This blog highlights how insurers can enhance personalisation by addressing the decision gap between…
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
WaniWani CEO on how agentic AI is rewriting insurance distribution
As consumers increasingly rely on artificial intelligence agents to search for and buy insurance, Robin Diligent, co-founder and CEO at Waniwani, says insurers must rethink distribution strategies or risk becoming invisible at the point of purchase.
Which duo rank as the UK’s top insurance Power Pair?
For her first ever comment article for Post, Penny Black ranks the UK insurance industry's most credible couplings, deal-tastic duos and peerless pairs that are the envy of all their rivals.
Zego puts AI at heart of next phase of growth
Zego has unveiled plans to deepen its product offering across all four of its UK motor verticals in the year ahead and “lead the insurance industry” on artificial intelligence adoption.
Q&A: Chris Jolley and Jeff Mountford, WHO2 Global
WHO2 Global co-founders Chris Jolley, CEO, and Jeff Mountford, chief technology officer, reveal how the start-up’s Benchmarq360 uses data, artificial intelligence, and experience to improve the way insurers work.
Beyond static operating models that keep insurers stuck
For many insurance leaders, what worked in past cycles won’t carry you forward today. This blog highlights why operating models need to change and how insurers can achieve sharper pricing and faster claims.
The three invisible pricing decisions that erode your insurance portfolio
Most underperforming portfolios are not the result of bad pricing strategy. They are the result of good pricing strategy that lost precision between the committee room and the bind. This blog highlights three invisible pricing decisions that erode…
CDL chief predicts agentic AI will reshape insurance expectations
Insurers must be ready for how consumer expectations will shift when artificial intelligence agentic agents “do our shopping for us”, according to CDL CEO Nigel Phillips.
Voice channels: the hidden front door to fraud
Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use…
Telephony data is your secret weapon against fraud
Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives…
Lloyd’s Lab expands with ‘Explore’ offering
Lloyd’s Lab has launched its first ever programme aimed at market professionals with a focus on insurance products and generating evidence-based recommendations.
Monitoring telephony channels: are insurers missing the signals?
Fraudsters leave clues long before a claim is made. This content examines whether insurers are making the most of the intelligence hidden in customer calls.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. This content examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Pinpointing your P&C personalisation problem
Nearly 60% of P&C customers want personalised products but most insurers are running personalisation initiatives on top of operating models that were never built for them. This whitepaper highlights why personalisation is not a data problem but an…
Infographic: Six questions every insurance board should be able to answer
Most underperforming insurance portfolios do not fail because of bad strategy. They fail because good strategy breaks down in execution. This infographic highlights six questions every insurance board should be able to answer to address the stability gap…
What insurers want from AI
Everyone is talking about AI, but are insurers focusing on the right opportunities? Part one of this four-part series sheds light on what insurers want from AI, what they’re overlooking and how AI agentic capabilities will add significantly more value in…
Penny Black’s Social Diary: Insurtech UK’s specs-appeal
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Q&A: Richard Pauly, Guidewire
Richard Pauly, senior director at Marketplace, Guidewire, talks about upcoming AI chat services, the industry’s slow adoption of cloud, and the return on investment in artificial intelligence.