Whitepaper
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and includes real-world customer examples.
Spotlight: Shifting fraud detection to the point of application
Financial pressures and new technology are boosting fraudulent activity to ever-higher levels. This spotlight highlights why application and identity fraud have become the fastest-growing and most challenging threats to detect, and how insurers can…
Spotlight: From siloed fraud teams to shared intelligence
Combating fraud in today’s environment demands both cutting-edge technology and a collaborative approach to stay one step ahead of increasingly sophisticated criminals. This spotlight sheds light on how underwriting, claims and fraud-prevention teams can…
Cloud migration reality for insurance CIOs & CTOs: Seven reasons why you can’t wait
Did you know that cloud-first insurers are achieving up to 40-50% faster time-to-market, reducing infrastructure costs by up to 30% and building AI capabilities? This content provides a practical guide to cloud transformation for insurance technology…
Real-world AI implementation and your action plan
AI can drive competitiveness in insurance, but only with the right platform, expertise, implementation strategy, and partnership. This content sheds light on business scenarios of AI in action, implementation strategies and the critical success factors…
Agentic AI: The new architecture and deployment strategies
Cut through the hype to learn how agentic AI differs from traditional automation and how its three building blocks work together to create intelligent orchestration capabilities. This whitepaper provides a behind the scenes look at Agentic AI in…
Obesity and weight health: The global landscape
Obesity and inactivity are a huge challenge to public health and global economies, with 1 in 6 UK deaths linked to inactivity. This whitepaper explores the critical role that healthier lifestyles centred around fitness and good nutrition play alongside…
Rethinking health cash plans in the evolving insurance landscape
Insurers providing health cash plans face growing pressure to control costs while delivering digital, customer-first services - where low margins, high volumes, and regulatory scrutiny intensify the challenge. This whitepaper focuses on how insurers can…
The state of the UK pet insurance market in 2025: Trends and what they mean for insurers
Pet insurance has moved decisively to become a vital component of the UK insurance landscape, yet the market faces challenges, from rising claims costs and complaints, to evolving consumer behaviour. This content sheds light on how pet insurance…
The challenge for CIOs and CTOs: Understanding agentic AI
How will agentic AI fit in with the traditional insurance three-tier architecture? Designed for insurance technology leaders, this whitepaper sheds light on why AI implementation feels so complicated, the emergence of agentic AI and how innovative…
Breaking the workflow: Reimagining insurance with generative AI
Generative AI is opening up possibilities far beyond traditional automation, transforming how insurers operate, make decisions, and serve their customers. But with so much hype, where do you start?
The power of integrated insurance data
From claims records to customer interactions, insurers are drowning in data. Yet many struggle to transform this wealth of information into actionable insights.
From manual to tech-driven: The case for reinsurance automation
AI represents the next evolution in reinsurance management, with capabilities that extend far beyond basic automation.
The agile insurer: Why adaptability is the key to future-proofing life insurance
The life insurance landscape is evolving, and insurers must embrace agility, configurability, and automation to stay competitive. This whitepaper explores how life insurers can future-proof their operations by investing in innovative solutions today.
Five key drivers shaping the insurance industry in 2025
The insurance industry is undergoing significant transformation in 2025, shaped by rapid technological innovations, shifting customer expectations, and increasingly complex risks.
GenAI in insurance: A roadmap for digital transformation
Generative AI (GenAI) has emerged as a disruptive force in the insurance industry, capable of revolutionising underwriting, claims processing, fraud detection, and more.
Five ways to simplify commercial lines
The commercial lines insurance industry stands at a pivotal crossroads, where unprecedented challenges meet boundless opportunities for innovation.
How can MGAs strike a perfect balance between competitive pricing and profitability?
For MGAs, there is a fine balance to be found between pricing competitively to attract customers, whilst avoiding aggressive pricing that can lead to underwriting losses if risks aren’t fully understood.
SME insurance in transition: Adapting to a digital-first world
The SME commercial insurance market is at a tipping point, driven by rapid digital adoption, evolving customer demands, and the ongoing challenge of underinsurance.
The vital role of AI decisioning platforms in insurance
As insurers anticipate a complicated and risky future, innovative insurance leaders are seeking technologies that enable quick and accurate decision-making.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative.