Articles by Séamus O’Hanlon
Pegasystems’ Pant warns cost could temper AI personalisation drive
Insurance will become more personalised and customer-focused through artificial intelligence, but progress could be impacted by the increasing cost of tokens, Pegasystems’ Manoj Pant has warned.
Previsico to expand intelligence to more flooding types
Previsico’s head of product, Sam Wilks, has said the risk intelligence company will move to a “hybrid approach” to expand its coverage to multiple flooding types, as severe weather becomes more frequent due to climate change.
Novidea claims firms are no longer waiting on the market for modernisation
Modernised end-to-end systems are vital for AI, say Novidea’s Kate Shopper and Adrian Coupland, as the technology provider argues firms are no longer waiting for an ‘overarching guideline’ from the market.
CDL chief predicts agentic AI will reshape insurance expectations
Insurers must be ready for how consumer expectations will shift when artificial intelligence agentic agents “do our shopping for us”, according to CDL CEO Nigel Phillips.
Big Interview: Perry Thomas, Flood Re
A decade after Flood Re was created to solve the UK’s flood insurance crisis, CEO Perry Thomas says its biggest challenge is ensuring the scheme’s success does not prevent the market from preparing for its planned closure in 2039.
Lloyd’s Lab expands with ‘Explore’ offering
Lloyd’s Lab has launched its first ever programme aimed at market professionals with a focus on insurance products and generating evidence-based recommendations.
Sollers suggests AI-agnosticism is up as firms strive for savings
Sollers Consulting’s Jakub Wróblewski and Michał Litwiński say the industry will adopt an agnostic, cost-effective approach to the technology as concerns with tokenisation become more well-known.
Proactive AI can assist vulnerable customers, says IPI’s Farley
Personalised and proactive AI can help vulnerable customers while freeing up capacity, says IPI AI strategist Craig Farley, who believes insurers need to start linking their data systems together to help key individuals.
Protestors accuse sector of hiring ‘corporate spies’
Climate change protesters have claimed the insurance sector has hired “corporate spies” to tail activists.
Sapiens’ Hannay says Claude is accelerating its AI evolution
Sapiens’ chief revenue officer, James Hannay, has said Claude has been more powerful than any other model as the software company develops a "scalable" AI brain.
Optalitix advocates for AI-assisted ‘spreadsheets’
Underwriters should be encouraged to use AI-assisted Excel, says Optalitix co-founder Dani Katz, as the software company focuses on allowing natural language to increase accessibility as well as speed.
AI can help insurers cover ‘equally complex’ SME risks says Sixfold
Alex Schmelkin, co-founder and CEO of Sixfold, said despite AI being an opportunity for the industry to narrow down protection gaps, smaller businesses are still not seeking as many coverages as they should.
Q&A: Richard Pauly, Guidewire
Richard Pauly, senior director at Marketplace, Guidewire, talks about upcoming AI chat services, the industry’s slow adoption of cloud, and the return on investment in artificial intelligence.
Ifed warns crash-for-cash fraud is becoming more targeted
According to the Insurance Fraud Enforcement Department, suspected ‘crash for cash’ fraud is moving towards more aggressive and targeted methods, as drivers are warned about identity data risk.
Travelers to cut 6% of UK and Ireland workforce
Insurance Post has learned that Travelers is cutting 6% of its UK and Ireland workforce to "enhance efficiencies," affecting an estimated 48 members of staff.
Ex-Liverpool footballer caught trying to buy temporary car insurance during police stop
Former Liverpool FC winger Jermaine Pennant has been caught driving without car insurance as he attempted to source temporary insurance while being stopped by police.
Urban Jungle eyes AI as next major insurance distribution shift
With consumers already choosing insurance providers via large language models, Urban Jungle co-founder and CEO Jimmy Williams said his business is trying to be model-agnostic because it is unclear which general AI platform will become "the new Google."
Davies calls for ‘continual compliance’ around agentic AI
AI will transform governance to be a more involved and continual process for firms, says Davies, ahead of the specialist technology firm’s new white paper, which outlines how autonomous agents could compound bias.
Q&A: Theo Duchen, Acturis
Theo Duchen, co-CEO and co-founder of Acturis, discusses his company’s expansion into the US and Canada, the rise of ChatGPT insurance apps, and the next phase for the software company.
Q&A: Minster Law’s Craig Gilchrist
Craig Gilchrist discusses his new role of director of technology and digital platforms at Minster Law and how the firm’s volumes of data and culture sets it apart.
Lloyd’s ‘new’ Dive In consultation to end next month
Lloyd’s Mark Lomas said consultation on the replacement for its Dive In festival will conclude in August and observed the last edition of the event has a ‘unique’ ability to bring people together to harness the power of artificial intelligence for good.
Minster Law reports 230% uptick in alternative dispute resolution
The motor claims insurance industry should become more proactive with using alternative dispute resolution (ADR) to cut costs and court waiting times, says Minster Law’s chief commercial officer Paul Taylor as the law firm reports a 230% year-on-year…
Q&A: Rich Tomlinson, Thatcham Research
Rich Tomlinson, insurance sector director at Thatcham Research, talks to Insurance Post about his first month in the role and the ongoing technological changes which are shaping the motor insurance industry.
London Market Group reveals collapse in early careers hiring
Early careers hiring in the London market has fallen by almost a quarter, with another 25% decline forecast next year, prompting warnings that under-30s could account for just 7% of the workforce within a decade.