Articles by Séamus O’Hanlon
Zurich's Harvey says climate change hazards must be broadened
Insurance responses to climate change need to be broadened out to multiple hazards says Zurich Resilience Solutions’ specialist risk engineer James Harvey.
Q&A: Tom Williams, Markerstudy
Tom Williams, group head of sustainable business at Markerstudy Group, talks to Insurance Post about the provider achieving the highest EcoVadis standard and how insurers can influence eco-friendly behaviour from customers to suppliers.
Boycott Bloody Insurance change tactics and plan global protest
Boycott Bloody Insurance has revealed protests against the insurance industry will become more artistic and expand into the regions.
AND-E’s leadership programme for women aims to avoid ‘internalising’ issues
Training for women in insurance needs to move away from skills to focus on behaviour to avoid further burnout, AND-E’s head of organisational development Pamela Avornyo has said as the firm reports positive outcomes from its inaugural programme.
Claims Consortium warns insurers over AI governance risks
The insurance industry is “massively exposed” if it cuts corners on artificial intelligence governance, according to Claims Consortium Group chief operating officer Owen Pugh.
Holiday fraudster jailed after £300k in false medical claims
More than £300,000 was fraudulently claimed by a man in a series of “sophisticated” travel medical emergency claims to Direct Line Group, the Post Office and Great Lakes Insurance SE resulting in a multi-year prison sentence.
ManyPets launches service on ChatGPT
ManyPets has launched on ChatGPT with customers being able to learn about lifetime pet insurance options ranging from £3,000 to £20,000 in vet fee cover per year.
Asta CEO Harfitt: Dive In can foster industry-wide AI conversations
Dive In’s final festival will help bring people together to discuss the often-controversial topic of AI, says Lorraine Harfitt, CEO of festival sponsor Asta.
Zurich cuts commercial underwriting time by 78% with AI
Zurich UK’s underwriting workbench for commercial insurance has reduced processing times by 78% in less than two years.
Ageas AI projects deliver 25-fold return on investment
Ageas chief data officer Chris Pearce has revealed the insurer’s 26 live artificial intelligence use cases are delivering an overall return of 20-to-25 times their cost.
Q&A: Tim Hardcastle, Instanda
Tim Hardcastle, CEO and co-founder of Instanda, speaks to Insurance Post about the progress of his complex commercial lines product, promising underwriting agentic pilots, and the ‘black box’ limit in artificial intelligence.
Aviva uses AI to identify £800m in underinsurance
Aviva has said it has used artificial intelligence to identify around £800m of underinsurance, as director of innovation Jason Chambers says clear controls are even more necessary as the technology becomes agentic.
McGill says AI’s ‘best’ productivity gains come second time around
Revisiting already artificial intelligence-powered processes has unlocked even greater efficiency gains than the original implementation, McGill CTO Simon Bradbury has said.
Hiscox CTO: Insurers must balance AI innovation with control
Hiscox’s chief technology officer Ian Wrigglesworth reveals he has not been able to get clear pricing from Microsoft’s new agentic Copilot Cowork as he says being skilled in data will be the key function for future AI managers.
Dual’s Leavey says HR is key to unlocking AI’s 1600-hour savings
Dual has saved 1600 hours a month using artificial intelligence assistants during the MGA’s first phase of adoption. Director of transformation Louise Leavey argues HR will play a fundamental role in helping employees reshape their jobs as the technology…
Q&A: Chris Jolley and Jeff Mountford, WHO2 Global
WHO2 Global co-founders Chris Jolley, CEO, and Jeff Mountford, chief technology officer, reveal how the start-up’s Benchmarq360 uses data, artificial intelligence, and experience to improve the way insurers work.
Will the FCA’s non-financial misconduct rules change the City?
As the September deadline for the FCA’s non-financial misconduct rules approaches, Séamus O’Hanlon explores how insurers are adapting to the regulation and if it will make a difference.
Automatic claim payouts key to embedded insurance growth
Demand for embedded insurance is outpacing its availability, as three-quarters of almost 1,400 consumers polled revealed they would buy more protection if claims were paid automatically.
Mea’s Richter on how AI can help firms manage ‘peak season’
Artificial intelligence can potentially help firms manage their peak season workloads, according to Max Richter, global growth leader at Mea Platform.
AI will transform industry by improving IT maintenance
The biggest change to the use of technology within insurance will be how AI is used to make savings on system maintenance and create more opportunities, say EIS’s Sara Perez and David Walsh.
Aegis union demands workers be heard at AI workplaces
Aegis has launched a charter calling for workers to be involved with artificial intelligence workplace decisions as the union finds 40% of its surveyed members have not been consulted about the introduction of the technology.
Pegasystems’ Pant warns cost could temper AI personalisation drive
Insurance will become more personalised and customer-focused through artificial intelligence, but progress could be impacted by the increasing cost of tokens, Pegasystems’ Manoj Pant has warned.
Previsico to expand intelligence to more flooding types
Previsico’s head of product, Sam Wilks, has said the risk intelligence company will move to a “hybrid approach” to expand its coverage to multiple flooding types, as severe weather becomes more frequent due to climate change.
Novidea claims firms are no longer waiting on the market for modernisation
Modernised end-to-end systems are vital for AI, say Novidea’s Kate Shopper and Adrian Coupland, as the technology provider argues firms are no longer waiting for an ‘overarching guideline’ from the market.