Articles by Séamus O’Hanlon
Marrow progresses in ChatGPT race amid regulatory concerns
Firms need AI that can deal with regulatory concerns to succeed in the new “agent economy”, according to Marrow’s co-founder and CEO Tim Graham, as the platform completes its pre-seed round.
Artificial’s King encourages AI context-switching workers
Potential increased tokenisation costs will mean human workers who can context-switch with AI and be used at scale will become very important to the industry, says Artificial’s co-CEO David King.
Zurich’s Ransome says government must improve its apprenticeships
The government must “stop moving goalposts” with its apprenticeship and technical education system as well as promote inclusive work experience said Zurich UK’s Michelle Ransome, talent acquisition manager.
FCA guidance warns about ‘overreliance’ on AI providers
The Financial Conduct Authority has shared examples of good and poor practice with artificial intelligence as it says there is a risk of “overreliance” on individual AI providers.
Premium Credit’s Offen says AI will improve its 'responsiveness'
Agentic AI will enable Premium Credit to be more responsive to firms as well as test ideas to avoid cost largely investments, said its chief product and technology officer Giles Offen.
Sapiens CTO warns insurers against costly AI ‘sledgehammers’
The insurance industry must learn from powerful yet costly “sledgehammer” frontier artificial intelligence models amid tokenisation concerns, according to Sapiens’ chief technology officer Glen Ceniza.
Sapiens’ Hannay says AI progress requires firms to hire ‘disrupters’
The industry must find disrupters with divergent thinking to work alongside people with years of experience as AI continues to develop, believes Sapiens’ chief revenue officer James Hannay.
Sapiens’ Wheeler says ‘cultural change’ drives AI innovation
Leadership, teams, and staff have had to be reimagined to facilitate technological innovation, to better relationships with clients, and to enable ‘AI disrupters’ said Sapiens’ CEO Paul Wheeler.
Big Interview: Hardeep Gulati, Duck Creek
Following Duck Creek’s acquisition of AI-native underwriting platform Send, CEO Hardeep Gulati outlines the efficiency gains he expects from bringing the businesses together and his ambitions to double revenue in the next four to five years.
WTW’s Anderson says agentic mentoring will be vital for industry
Agentic AI mentoring will help any future knowledge gap among insurance workers and encourage critical thinking said WTW’s global technology leader for insurance technology Duncan Anderson.
LNRS calls for increased subsidence focus post-flooding
Climate-change induced flash flooding is likely to lead to severe subsidence, which must be tackled at a “granular level” by insurers said Lexis Nexis Risk Solution's senior product manager Caroline Elliott-Grey.
Insurance to have its first successive City of London Mayor
The insurance industry is to set have its first consecutive City of London Corporation Mayor as the previous alderman withdraws from the process due to unrelated criminal proceedings with his former employer.
Axa ‘spoofed’ in global fake adverts by climate activists
Boycott Bloody Insurance activists have unveiled a global campaign of spoof adverts targeting Axa as the activists say the insurer should not insure fossil-fuel expansion in the Coral Triangle.
Dive In closes with warning AI poses risk to gender equality
Women need to be entrepreneurial with artificial intelligence and use the technology without fear to ensure progress on gender equality is not reversed, according to AI Governance Limited founding director Sue Turner.
Panellists defend industry as protesters once again ‘gatecrash’ Dive In
Aviva’s AI engagement manager Michael Stone and Aon’s global head of early careers, Claire Hollingsworth, discussed how the industry needs to adapt diversity in insurance, on a Dive In panel that was once again disrupted by protesters.
Everest’s Bond says support is needed as AI saves employees’ time
Insurance workers need to be provided with clear opportunities as AI saves them time by executing tasks more efficiently, said Everest Insurance’s head of accident and health Lisa Bond.
Aon’s Dando says in-person mentoring is key for AI growth
Recognising the importance of hybrid and in-person work is central to AI innovation as well as being crucial to early careers development said AON’s chief broking officer Steve Dando.
Empowrd AI’s Walters says ‘experimentation’ crucial for insurance
Employees need to embrace “play and experimentation” with AI ahead of mastering the technology to promote growth, said Zoë Walters, founder of Empowrd AI, and leadership psychologist.
Arch’s Reid warns against ‘slip into conformity’ with AI
Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to Miriam Reid, head of business solutions at Arch Insurance International.
Dive In’s opening sessions disrupted by protesters
Environmental protesters have disrupted the opening two sessions of Lloyd's final Dive In Festival as they criticise the industry for hypocrisy with AI, fossil fuels, and for arms companies which supply Israel.
Woodgate & Clark’s Durkin worries as genuine claim footage is being chalked off as AI
A change in the government’s pub protection rules could potentially make insurers more exposed to fraud said Woodgate & Clark’s director of investigation Sarah Durkin as real footage is being falsely dismissed as fictious AI-generated content.
MPs and activists call for ‘proactive’ reform to Flood Re's insurers
MPs and climate change activists have called on the government to use ongoing flood policy reforms to examine whether insurers benefiting from Flood Re should also be financing or underwriting fossil fuel projects.
Turn off legacy reporting with small teams says Hiscox’s Bishop
Insurers need to be disciplined when turning off reporting to old legacy system and instead adopt small, self-sufficient, and accountable data teams said Hiscox UK’s head of data Dan Bishop.
Allianz’s Lalwani on need for collaboration around AI governance
The insurance industry must work together to implement customer-centric artificial intelligence governance, according to Allianz UK’s chief data officer Akhil Lalwani.