Articles by Séamus O’Hanlon
FCA review calls for ‘trusted’ AI agents in insurance
A Financial Conduct Authority review into the use of artificial intelligence has both warned of the amplification of fraud and cyber risks and said “trusted agents” could help consumers through addressing protection gaps as well as switching firms.
Aviva calls for forward-looking climate risk modelling
Insurers are relying too heavily on historical risk data, contributing to a widening protection gap as climate-related losses become more frequent and severe, according to Aviva.
City calls for insurer uptake in digital verification pilot
Insurers are encouraged to sign up to the pilot phase of a City of London digital verification system, which could save the economy £5bn through fraud reduction and infrastructure gains.
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Zurich’s Hackett urges industry to win over Gen Z talent
Gen Z graduates are ‘bright’ and the industry needs to position itself as an attractive place to start a career for them, according to Bernadette Hackett, head of customer and distribution UK at Zurich.
Charity accuses Lloyd’s agents of ‘underperforming’ on climate change
Climate change progress has stalled significantly since 2024, with Lloyd’s managing agents performing worse across the board in ESG underwriting practices, according to a charity’s major climate change assessment.
CFC warns silent AI cover could create pandemic-like challenge
Louise O’Shea, group CEO of CFC, has warned that AI risks need to be accounted for with affirmative stances to avoid “unclear” situations.
Axa XL and Scor stress need for multi-peril climate change insurance
Axa XL and Scor have said multi-peril coverage, in comparison to parametric solutions, can increase investor confidence for successful climate change coverage.
LexisNexis warns of ‘reactive’ inefficiencies in motor claims handling
While underwriting and pricing has become more data-driven in recent years, LexisNexis Risk Solutions has warned that motor claims handling is still lagging behind, relying on “fragmented, reactive processes”.
Carpenters CEO’s journey adds meaning to LGBT award win
Carpenters Group was honoured at the British LGBT Awards, with CEO Donna Richards saying the recognition was important both for the business and for her youngest child, who is transitioning.
ThingCo co-founder re-emerges at Lloyd’s Lab insurtech
ThingCo co-founder Jonathon Valentine left the telematics provider in March and has now been appointed as the new group chief technology officer for the insurtech SAMP Risk.
GDPR ‘no excuse’ for supporting vulnerable customers
The Chartered Insurance Institute has told insurers not to use General Data Protection Regulation “as an excuse” to avoid supporting vulnerable customers.
Lloyd’s launch event lifts lid on men’s health gap
Lloyd’s hosted the launch of the government’s first ever 10-year men’s health strategy as a series of City-based free events and webinars will be available this summer.
Duck Creek bets on AI and Lloyd’s to drive UK expansion
As Lloyd’s looks beyond Blueprint Two, Duck Creek is positioning itself to become a leading technology provider to the London Market, backed by new artificial intelligence capabilities and a push for market certification.
Swiss Re climate activists met with ‘aggression’ at Gherkin
Student protesters who occupied Swiss Re’s foyer said they were met with ‘aggression’ as they demanded the insurer stop underwriting fossil fuel projects in the Coral Triangle.
Cytora CEO says Zurich proves agentic AI is beyond pilots
Cytora CEO Richard Hartley has claimed the firm’s recent deployment with Zurich proves agentic artificial intelligence has moved beyond experimentation to being implemented at scale.
Lloyd’s targeted with eco-protest mural
A giant mural was painted outside Lloyd’s of London this morning as activists demanded that insurers make the Coral Triangle a no-go zone.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
LGBTQ+ family leave at insurers must be ‘normalised’
Sam White, founder and CEO of Stella Insurance, has said adoption and parental leave parity for the LGBTQ+ community in the sector must be normalised.
Flood Re launches UK-wide tour to boost exposure and take-up
Flood Re has launched a UK-wide educational tour to improve take up and improve communication with households as 8 million properties are predicted to be at-risk of flooding by 2050.
SSP to launch AI product platform as it joins MGAA
Software provider SSP UK & Ireland has joined the Managing General Agents’ Association to launch an AI-powered product configuration platform to speed up product launches, Insurance Post can reveal.
Lloyd’s DEI role model ‘leaves job after misconduct allegations’
A report has suggested Lloyd’s former DEI role model, and Beazley’s chief risk officer, Rob Anarfi, has left the insurer over ‘non-financial misconduct allegations’.
Biker’s £4m claim crashes after posts tell another story
Keoghs has helped the Motor Insurers’ Bureau expose a fraudulent £4m injury claim brought by a motorcyclist, in what has been described as the largest finding of fundamental dishonesty under the Untraced Drivers’ Agreement 2017.
Lithium ion vape fires up by a third despite disposable ban
The number of vape fires are up by a third since the disposable vape ban came into force last year, following increasing concerns over lithium-ion fires.