Articles by Tom Luckham
LV reassures staff it is committed to Bournemouth
Allianz has confirmed that it plans to move roles lost to “natural attrition” to a call centre in India.
CII criticises insurers' profiting from premium finance
The Chartered Insurance Institute has questioned the ethics of making money from customers who pay monthly for insurance after Which? found several motor and home insurers were charging what the consumer watchdog called “excessively high levels of…
Bain Capital reportedly considering sale of Esure
Esure’s parent company Bain Capital is reportedly looking to sell the insurer, which it acquired in 2018.
All pet policies could be lifetime ‘in next five years’
Speaking at Defaqto’s Smarter Financial Decisions conference, Anna-Marie Duthie, insight consultant at Defaqto, told the audience that the number of lifetime pet policies has skyrocketed in the last decade.
Which? reveals insurer premium finance APRs
Research conducted by Which? has found that several motor and home insurers are charging what the consumer watchdog called “excessively high levels of interest on monthly payments.”
Defaqto warns consumers are ‘brainwashed’ by prices
Speaking at Defaqto’s Smarter Financial Decisions conference today (12 September), Mike Powell, insight analyst at Defaqto, said customers are too consumed by price when picking a general insurance policy.
Pet insurance premiums decrease in August
Pet insurance premiums declined slightly in August, but remain 10% more expensive than a year ago, according to the latest Pearson Ham data.
Q&A: Kim Harrison, Apil
Kim Harrison, president of the Association of Personal Injury Lawyers, discusses her ambitions for her presidency, diversity in the industry and the justice gap in injury claims.
Private equity firm buys 50% of Policy Expert
Policy Expert bosses have claimed the home and motor insurance provider is “positioned for growth” as private equity firm Cinven has bought a 50% stake in the business from the Abu Dhabi Investment Authority.
Big Interview: David McMillan, Esure
David McMillan, CEO of Esure, on why he isn't frightened to shed volume in order to protect profitability, the pain points of the provider's digital transformation plus how customer expectations are now shaped by Uber's activity rather than Aviva's…
Esure identified ‘200 customer pain points’ during IT overhaul
Esure CEO David McMillan revealed his team identified numerous issues with the way the insurer, as well as the wider market, operated during its recent digital transformation overhaul.
Q&A: Jonathan Hewett, Thatcham Research
Jonathan Hewett, CEO, Thatcham Research offers an insight into its shifting relationship with manufacturers; grappling with EV reparability; and emerging motor risks.
Esure to ‘soft-launch’ multi-product policy in 2024
Esure CEO David McMillan has shared how he hopes to grow the firm by expanding its reach in multi-product insurance.
Pet insurance complaints hit five-year high
The latest Financial Ombudsman Service complaints data for Q1 has been released, revealing that pet insurance complaints have hit a five-year high.
Changes at the top of FOS as Rachel Lam leaves post
Insurance Post has been informed that Rachel Lam is no longer in her position as ombudsman director of insurance at the Financial Ombudsman Service.
Consumer group warns of insurers overcharging vulnerable customers
The Financial Services Consumer Panel has published a research paper raising concerns that vulnerable customers may be at risk of overpaying for insurance.
Ageas UK achieves 49% growth
Ageas Group has published its results for HY 2024, revealing that Ageas UK has seen “strong growth” in the first half of the year.
Travel claims payouts top £500m in 2023
The Association of British Insurers' latest claims data has revealed insurers dealt with 574,000 travel insurance claims last year, totalling £511m. tish Insurer’s latest claims data has revealed insurers dealt with 574,000 travel insurance claims last…
Esure on track to return to profit in 2024
Esure CEO David McMillian has stated the insurer is on track “for strong profitability for the full year” after the provider completed its IT transformation and shrunk its home and motor book by 12.4% in the first half of 2024.
Why data-sharing is essential to fighting travel insurance fraud
Following Scott Clayton, head of claims fraud at Zurich, stating the industry needs to share travel insurance data and create a database to crack down on fraud, Tom Luckham examines what it will take to stop travel being an easy target for false claims.
Pet insurance premiums increase in Q2
Pet owners have seen their premiums increase by 1.4% in Q2, according to data released by Pearson Ham.
Q&A: Vicki Wentworth, Agria
Vicki Wentworth, CEO of Agria, discusses the pet market and the importance of lifetime policies, and reveals the insurer considered purchasing RSA’s pet book.
Axa Retail pinches former RSA claims director
Axa Retail has confirmed the appointment of former RSA personal lines claims director Suzy Tiffany as its claims director.
Claimant’s shaky testimony crashes motorcycle claim
Hastings Direct and HF have seen a £50,000 claim dismissed due to the questionable evidence of the claimant involved.