Articles by Tom Luckham
Pet insurance complaints hit five-year high
The latest Financial Ombudsman Service complaints data for Q1 has been released, revealing that pet insurance complaints have hit a five-year high.
Changes at the top of FOS as Rachel Lam leaves post
Insurance Post has been informed that Rachel Lam is no longer in her position as ombudsman director of insurance at the Financial Ombudsman Service.
Consumer group warns of insurers overcharging vulnerable customers
The Financial Services Consumer Panel has published a research paper raising concerns that vulnerable customers may be at risk of overpaying for insurance.
Ageas UK achieves 49% growth
Ageas Group has published its results for HY 2024, revealing that Ageas UK has seen “strong growth” in the first half of the year.
Travel claims payouts top £500m in 2023
The Association of British Insurers' latest claims data has revealed insurers dealt with 574,000 travel insurance claims last year, totalling £511m. tish Insurer’s latest claims data has revealed insurers dealt with 574,000 travel insurance claims last…
Esure on track to return to profit in 2024
Esure CEO David McMillian has stated the insurer is on track “for strong profitability for the full year” after the provider completed its IT transformation and shrunk its home and motor book by 12.4% in the first half of 2024.
Why data-sharing is essential to fighting travel insurance fraud
Following Scott Clayton, head of claims fraud at Zurich, stating the industry needs to share travel insurance data and create a database to crack down on fraud, Tom Luckham examines what it will take to stop travel being an easy target for false claims.
Pet insurance premiums increase in Q2
Pet owners have seen their premiums increase by 1.4% in Q2, according to data released by Pearson Ham.
Q&A: Vicki Wentworth, Agria
Vicki Wentworth, CEO of Agria, discusses the pet market and the importance of lifetime policies, and reveals the insurer considered purchasing RSA’s pet book.
Axa Retail pinches former RSA claims director
Axa Retail has confirmed the appointment of former RSA personal lines claims director Suzy Tiffany as its claims director.
Claimant’s shaky testimony crashes motorcycle claim
Hastings Direct and HF have seen a £50,000 claim dismissed due to the questionable evidence of the claimant involved.
QuestGates to invest fresh funding in tech and acquisitions
QuestGates has secured investment from private equity firm Equistone and, according to CEO Chris Hall, is planning to invest the funds in technology and acquisitions.
ABI tracker shows quarterly decline in motor premiums
Motor insurance premiums decreased by 2% in Q2 compared to Q1, according to the latest data from the Association of British Insurers.
Undisciplined motor insurers at risk of dragging the market down
Sabre’s CEO Geoff Carter has told Insurance Post that firms must be “disciplined” when it comes to pricing, lest they risk dragging the market down.
E-bike battery legislation ‘warmly’ welcomed
The UK government has announced its intention to legislate to reduce the fire risks associated with electric power-assisted bicycles and lithium-ion batteries.
Domestic & General looking to utilise AI following growth
Domestic & General CEO Matthew Crummack spoke to Insurance Post about the firm’s artificial intelligence strategy, after its annual revenue passed £1bn in 2024.
Esure loses customer claim in ‘isolated’ incident
Esure has been accused of negligent customer service after BBC’s The One Show highlighted two claims from policyholders who struggled to get in contact with the insurer following accidents.
Insta-scammer left reeling following ghost broking sentence
A man who made £17,618 by selling invalid car insurance policies on Instagram has been handed a two-year suspended sentence.
Wrisk targets European expansion after tripling revenue
Wrisk has told Post the firm is targeting more partnerships and eyeing European expansion, while also addressing the issues surrounding Jaguar Land Rover’s insurance launch.
Q&A: James Eveling, Woodgate & Clark
James Eveling, managing director of loss adjuster Woodgate & Clark, addresses the war for talent and discusses the firm’s growth plans plus its new claims system.
Thatcham calls on government to address automotive challenges
Thatcham Research has called upon the government to address several key challenges in the automotive sector to help ease high motor premiums.
Van and moped crash-for-cash schemes on the rise
Crash-for-cash schemes involving vans and mopeds are on the rise and moving into urban areas outside of London, according to Ageas.
LexisNexis accused of price increases despite limited product improvements
A source has told Insurance Post that they have seen prices for Thatcham's motor data increase by around 60% since the partnership with LexisNexis was announced earlier this year, despite very few of the promised improvements coming through.
Brown & Brown sets $8bn revenue target
Speaking at the Managing General Agents’ Association conference in London, Brown & Brown president and CEO Powell Brown told the audience the broker’s ambitious revenue targets.