Articles by Tom Luckham
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Motor market softening puts spotlight on service
Allianz is putting greater emphasis on service and claims delivery in commercial motor amid market softening, Mike Thomas, broker distribution director has told Insurance Post.
Broker commission not ‘on the radar’ as motor finance redress scheme announced
Following the announcement of a compensation scheme regarding the motor finance scandal, the CEO of the Financial Conduct Authority has said no similar scheme for broker commissions is on the horizon.
Isolation leaving agricultural brokers ‘half counsellor, half broker’
Isolation and regulation is negatively impacting the mental health of agricultural insurance customers, Debbie Airey, area managing director at Brown & Brown has told Insurance Post.
Can non-standard motor find growth in a soft market?
Amid an increase in interest and inquiries for non-standard motor insurance, how much is the industry growing, and which segments have the most potential?
Axa urges brokers to demonstrate value on commercial EV cover
The shift toward EVs in commercial motor fleets is changing the knowledge base required of brokers, according to Axa Commercial’s regional director for the south Louis Rudd.
Industry must keep ‘questioning’ generative AI
Chris Hall, CEO of QuestGates, has implored insurers and brokers to interrogate generative artificial intelligence and not become ‘automated’ by it.
Towergate founder invests in drone MGA
Minority Broker Partnerships, an investment vehicle backed by Towergate founder Peter Cullum, has invested in drone MGA Moonrock Insurance, for an undisclosed sum.
Brokers urge industry to signpost non standard insurance
Brokers are concerned surging demand for non-standard insurance is exposing a gap in cover, according to Prestige Underwriting’s latest broker survey.
Marsh McLennan’s Lay announced as new LMG chair
Marsh McLennan UK CEO Chris Lay is set to become the next chair of the London Market Group, taking up the role on 1 January, 2026.
Insurers should turn to YouTube to demonstrate value
Insurance firms should utilise social media platforms such as YouTube to demonstrate value to customers, delegates at the Defaqto conference have heard.
Direct Commercial rolls out updated broker portal
Direct Commercial Limited has launched the next phase of its Broker Portal, which initially launched in November 2023.
Thomas Carroll expands Bristol office
Thomas Carroll Group has added George Souroullas and Chris Howard to its Bristol team as account directors, Insurance Post can reveal.
Biba names new non-exec director to board
The British Insurance Brokers’ Association has named Iain Anderson, former chair and founder of H/Advisors Cicero, to its board as a non-executive director, Insurance Post can reveal.
SRG aims to hit £4bn GWP ‘post-2030’
Specialist Risk Group is aiming to hit £4bn in gross written premium ‘post-2030’, after hitting the £2bn mark in 2025, according to group CEO Warren Downey.
Jensten hopes Bain deal will remove ‘question mark’ around future
Rob Organ, CEO of Jensten Group, has told Insurance Post he hopes the firm’s recent acquisition by Bain Capital will remove any doubts over the business’s future.
FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Allianz Broker raids Ageas for Nicola George’s successor
Glyn Hughes has been named managing director of Allianz Personal Broker, following the departure of Nicola George in late August.
Ditch ‘pre-existing condition’ terminology to fight travel insurance pain point
The industry should leave behind the term ‘pre-existing condition’ in order to lessen the rate of under-declaration in medical screenings, delegates have heard.
Repair costs still rising despite improvements to body shop capacity
Repair costs are set to continue to increase into 2026, despite a decreasing rate in accidents and improved body shop capacity, Matt Thorby, head of motor at Verisk Claims has told Insurance Post.
AI agents could join insurance workforce within next three years
Erez Barak, chief technology officer at insurtech Earnix, has told Insurance Post artificial intelligence agents could join the insurance workforce in the next “12 to 36 months.”
Admiral foils family of fraudsters
Admiral Insurance and HF have obtained a judgment against mother and son scammers, securing damages of more than £200,000.
Fraudsters using AI ‘next great threat’ to insurance industry
Generative artificial intelligence in the hands of fraudsters has the potential to be a huge threat, but the industry must fight fire with fire, delegates have heard.
Duncan Pagan appointed CEO at Hedron
Duncan Pagan has been appointed CEO at Hedron Network, the network division of Brown & Brown, subject to regulatory approval.