Webinars
About our webinars
Our webinars are built around expert journalism and provide news, opinion and insight on the latest industry developments.
Upcoming Webinars
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
However ‘straight through claims’ has been talked about for a decade but has yet to become a reality for many insurers. So what is holding back insurers from mining that last pot of gold?
In this upcoming webinar, brought to you by Insurance Post in association with SAS, an expert panel will discuss the factors which are reshaping the claims landscape, the benefits of embracing digital claims and how existing barriers to change can be overcome.
Among the topics we will discuss include:
- What is the current state of play when it comes to digital claims?
- How are insurers approaching the need to reduce claims costs?
- What strategies can insurers take to ensure analytics and decision automation becomes a reality within claims?
- What specific technologies are available to build these capabilities and reduce costs?
- How can claims transformation bring siloed teams across customer experience, IT and claims together to create an integrated strategy?
- How will the MOJ policy changes affect claims processing?
Previous Webinars
How AI and machine learning is changing the way Insurers process claims
In Insurance, everything comes down to claims. An insurer's ability to handle claims efficiently and accurately drives its profitability, customer experience, and long-term financial health.
The future of pricing - how can insurers use data and technology to remain competitive?
Insurance organisations need to develop new ways of pricing if they want to remain competitive in today’s market. But whilst data enables insurers to make the most informed pricing decisions; governing and processing this data across siloed databases and…
Modernizing data platforms - are insurers ready?
Insurance companies hold large volumes of customer data across the value chain, however the systems that contain it are usually slow and outdated. Which can be a major drawback as time when insurers need to expand their offerings with agile data…
The future of insurance fraud
While fraud practices have evolved over the years, in more recent times insurers have been able to better detect fraud and have seen significant savings.
Digital disruption in insurance – managing indemnity spend on escape of water claims
Insurers are grappling with rising escape of water claims costs. One of the most common types of domestic property damage claims, insurers are paying out an estimated 2.5 million every day, according to the Association of British Insurers.
The ADAS tipping point – are motor insurers ready as the technology finally goes mainstream?
Advanced driver assistance systems have been part of new vehicles for over a decade now, with these features becoming increasingly common as manufacturers look to gain competitive advantages over rivals.
Axa XL, Allianz and Covéa discussed how technical debt is holding the insurance industry back
Post hosted a live webinar in association with Duck Creek Technologies, where an expert panel discussed how evergreen technology can deliver better customer experiences and help insurers to differentiate themselves in the market.
Aon and Gallagher discussed how artificial intelligence enables effective claims processing
Post in association with Nuxeo hosted a live webinar where an expert panel discussed how AI can improve both accuracy and efficiency during the claims process and has a positive impact on customer experience.
Gallagher, RSA and Amwins Group Risks discussed how insurance companies are developing career paths for future talent
Post in association with Davies Group hosted a live webinar where an expert panel discussed how insurance businesses are adapting the personal development of their employees during a time of remote working; and what the implications are for future…
LV, Zurich, Hiscox and Davies Group discussed how automation-driven claims could become a greater USP in the battle for consumer hearts, minds and wallets
It has never been more important for insurers to fine tune and promote the claims journey as a unique selling point. So how can intelligent automation be a fantastic tool in building trust in an insurance brand?
Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims
The issue of using reclaimed parts has been ongoing among motor insurers, manufacturers and salvage companies for years. While there has been little traction to use them as an alternative to traditional new parts, things could be set to change
Aviva, Canopius and Tesco Underwriting discussed whether social distancing has killed off traditional insurance contact centres
What does the future hold for traditional insurance contact centres?
Aon and Direct Line Group discussed how insurance firms can seize the initiative on privacy, cyber risk and operational resilience
What operational challenges have insurance companies faced and how can they ensure optimal cyber resilience for future disruptions?
Zurich, Ecclesiastical, Ageas and Aviva discussed the future of claims management
There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review processes throughout their organisation from the perspective of a ‘new normal’ – where customers and employees alike are living and…
Apollo Syndicate Management, Hyperion X and Ulysse Re discussed how the Lloyd’s/London markets responded to Covid-19 and the lasting impact on EC3
What is the current status of the Lloyd's modernisation programme, how did syndicates respond to Covid-19 and what will the lasting impact will be on EC3?
Aviva, RSA and Zurich discussed how insurers can control motor claims costs through automation technology
Motor claims costs are under the spotlight as many insurers are likely to be under pressure to control operational costs.
Aviva, RSA, Munich Re and Zurich discussed using data enrichment to speed up valid claims and flag up potential exaggeration or inflation
Controlling claims costs and satisfying legitimate claimants do not have to be mutually exclusive of one another.
Axa, Home & Legacy and Swiss Re discussed how close the insurance sector is to a reality of end-to-end digital claims management
It might have taken longer to impact the back end than the front, but digitalisation is starting to play a larger role in how insurers handle claims.
Axa, Bought By Many and WPA discussed why new technology alone will not save insurers but changing mind-sets to seize digital opportunities will
There has been a lot of discussion within the insurance community about using various new technologies to seize digital opportunities, but is simply investing in new technologies alone enough to ensure success?
Munich Re, Allianz and Zurich discussed the management of unstructured data in claims during Post webinar
Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.
LV and Zurich discussed improving customer loyalty during Post webinar
Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
Axa and Europcar discussed the future of mobility during Post webinar
The best minds in motor insurance are already grappling with how to manage the new risks that come from evolving automotive technologies – from connected and electrified vehicles to full-blown autonomous motoring.
Zurich and Travelers discussed digital hype and legacy benefits during Post webinar
Given the hype around digital you might be excused for thinking that you need to re-platform everything, rip out what you currently have - and start again - to remain relevant in the modern insurance market.