Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims
The issue of using reclaimed parts has been ongoing among motor insurers, manufacturers and salvage companies for years. While there has been little traction to use them as an alternative to traditional new parts, things could be set to change
Aviva, Canopius and Tesco Underwriting discussed whether social distancing has killed off traditional insurance contact centres
What does the future hold for traditional insurance contact centres?
Aon and Direct Line Group discussed how insurance firms can seize the initiative on privacy, cyber risk and operational resilience
What operational challenges have insurance companies faced and how can they ensure optimal cyber resilience for future disruptions?
There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review processes throughout their organisation from the perspective of a ‘new normal’ – where customers and employees alike are living and…
Apollo Syndicate Management, Hyperion X and Ulysse Re discussed how the Lloyd’s/London markets responded to Covid-19 and the lasting impact on EC3
What is the current status of the Lloyd's modernisation programme, how did syndicates respond to Covid-19 and what will the lasting impact will be on EC3?
Aviva, RSA and Zurich discussed how insurers can control motor claims costs through automation technology
Motor claims costs are under the spotlight as many insurers are likely to be under pressure to control operational costs.
Aviva, RSA, Munich Re and Zurich discussed using data enrichment to speed up valid claims and flag up potential exaggeration or inflation
Controlling claims costs and satisfying legitimate claimants do not have to be mutually exclusive of one another.
Axa, Home & Legacy and Swiss Re discussed how close the insurance sector is to a reality of end-to-end digital claims management
It might have taken longer to impact the back end than the front, but digitalisation is starting to play a larger role in how insurers handle claims.
Axa, Bought By Many and WPA discussed why new technology alone will not save insurers but changing mind-sets to seize digital opportunities will
There has been a lot of discussion within the insurance community about using various new technologies to seize digital opportunities, but is simply investing in new technologies alone enough to ensure success?
Munich Re, Allianz and Zurich discussed the management of unstructured data in claims during Post webinar
Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.
Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
The best minds in motor insurance are already grappling with how to manage the new risks that come from evolving automotive technologies – from connected and electrified vehicles to full-blown autonomous motoring.
Given the hype around digital you might be excused for thinking that you need to re-platform everything, rip out what you currently have - and start again - to remain relevant in the modern insurance market.