The Whiplash Portal Webinar: The road to reform is finally here; can we expect clear traffic or a bumpy road ahead?
Following the publication of the rules/tariffs, pre-action protocol and practice direction at the end of February, insurers, lawyers and other interested parties have three months to ready themselves for the whiplash portal to go live on 31st May.
With this in mind, Insurance Post is bringing together a group of market experts on this webinar to discuss the delayed reform and get a better handle on what it will mean for defendants, claimants and others involved in the handling of personal injury claims.
Among the questions we will seek to answer are:
- What have the interested parties done to get ready for ‘go-live’ day and ascertain how prepared they are?
- Concerns anyone might have about the new regime?
- Potential pinch points and grey areas that might led to possible conflicts?
- Views on how the portal will be deemed a success or failure?
- A discussion about what might be next in terms of personal injury reform/shake up?
The past year has seen businesses having to evolve and adapt as their customers spend more time at home. This includes onboarding new customers and is increasingly done either wholly or in part digitally.
In this webinar, we will explore how to optimize this first contact with a new customers; to make the onboarding as smooth and engaging as possible, by removing duplication of information requests and the use of digital technology to put less onus on policyholders inputting data incorrectly.
Among the questions we will seek to answer are:
- Onboarding sets the tone of an insurer/broker/customer relationship, what can be done to make a great first impression?
In the past year how have insurers and brokers adapted their policyholder onboarding?
- What external data sources/digital tools can you bring to the onboarding process to help ease the amount of information customers need to input?
- Digital onboarding is not for everyone, how can you marry physical and digital to offer a solution to someone who does not want to do everything online/on mobile?
- How can onboarding reduce the risk of fraud, by allowing greater validation checks someone is who they say they are?
- How can human-centric technology provide a smarter onboarding experience?
Post in association with Nuxeo hosted a live webinar where an expert panel discussed how AI can improve both accuracy and efficiency during the claims process and has a positive impact on customer experience.
Gallagher, RSA and Amwins Group Risks discussed how insurance companies are developing career paths for future talent
Post in association with Davies Group hosted a live webinar where an expert panel discussed how insurance businesses are adapting the personal development of their employees during a time of remote working; and what the implications are for future…
LV, Zurich, Hiscox and Davies Group discussed how automation-driven claims could become a greater USP in the battle for consumer hearts, minds and wallets
It has never been more important for insurers to fine tune and promote the claims journey as a unique selling point. So how can intelligent automation be a fantastic tool in building trust in an insurance brand?
Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims
The issue of using reclaimed parts has been ongoing among motor insurers, manufacturers and salvage companies for years. While there has been little traction to use them as an alternative to traditional new parts, things could be set to change
Aviva, Canopius and Tesco Underwriting discussed whether social distancing has killed off traditional insurance contact centres
What does the future hold for traditional insurance contact centres?
Aon and Direct Line Group discussed how insurance firms can seize the initiative on privacy, cyber risk and operational resilience
What operational challenges have insurance companies faced and how can they ensure optimal cyber resilience for future disruptions?
There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review processes throughout their organisation from the perspective of a ‘new normal’ – where customers and employees alike are living and…
Apollo Syndicate Management, Hyperion X and Ulysse Re discussed how the Lloyd’s/London markets responded to Covid-19 and the lasting impact on EC3
What is the current status of the Lloyd's modernisation programme, how did syndicates respond to Covid-19 and what will the lasting impact will be on EC3?
Aviva, RSA and Zurich discussed how insurers can control motor claims costs through automation technology
Motor claims costs are under the spotlight as many insurers are likely to be under pressure to control operational costs.
Aviva, RSA, Munich Re and Zurich discussed using data enrichment to speed up valid claims and flag up potential exaggeration or inflation
Controlling claims costs and satisfying legitimate claimants do not have to be mutually exclusive of one another.
Axa, Home & Legacy and Swiss Re discussed how close the insurance sector is to a reality of end-to-end digital claims management
It might have taken longer to impact the back end than the front, but digitalisation is starting to play a larger role in how insurers handle claims.
Axa, Bought By Many and WPA discussed why new technology alone will not save insurers but changing mind-sets to seize digital opportunities will
There has been a lot of discussion within the insurance community about using various new technologies to seize digital opportunities, but is simply investing in new technologies alone enough to ensure success?
Munich Re, Allianz and Zurich discussed the management of unstructured data in claims during Post webinar
Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.
Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
The best minds in motor insurance are already grappling with how to manage the new risks that come from evolving automotive technologies – from connected and electrified vehicles to full-blown autonomous motoring.
Given the hype around digital you might be excused for thinking that you need to re-platform everything, rip out what you currently have - and start again - to remain relevant in the modern insurance market.