Webinars
About our webinars
Our webinars are built around expert journalism and provide news, opinion and insight on the latest industry developments.
Upcoming Webinars
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
However ‘straight through claims’ has been talked about for a decade but has yet to become a reality for many insurers. So what is holding back insurers from mining that last pot of gold?
In this upcoming webinar, brought to you by Insurance Post in association with SAS, an expert panel will discuss the factors which are reshaping the claims landscape, the benefits of embracing digital claims and how existing barriers to change can be overcome.
Among the topics we will discuss include:
- What is the current state of play when it comes to digital claims?
- How are insurers approaching the need to reduce claims costs?
- What strategies can insurers take to ensure analytics and decision automation becomes a reality within claims?
- What specific technologies are available to build these capabilities and reduce costs?
- How can claims transformation bring siloed teams across customer experience, IT and claims together to create an integrated strategy?
- How will the MOJ policy changes affect claims processing?
Previous Webinars
Modernizing data platforms - are insurers ready?
Insurance companies hold large volumes of customer data across the value chain, however the systems that contain it are usually slow and outdated. Which can be a major drawback as time when insurers need to expand their offerings with agile data…
The future of insurance fraud
While fraud practices have evolved over the years, in more recent times insurers have been able to better detect fraud and have seen significant savings.
Digital disruption in insurance – managing indemnity spend on escape of water claims
Insurers are grappling with rising escape of water claims costs. One of the most common types of domestic property damage claims, insurers are paying out an estimated 2.5 million every day, according to the Association of British Insurers.
The ADAS tipping point – are motor insurers ready as the technology finally goes mainstream?
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Axa XL, Allianz and Covéa discussed how technical debt is holding the insurance industry back
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Aon and Gallagher discussed how artificial intelligence enables effective claims processing
Post in association with Nuxeo hosted a live webinar where an expert panel discussed how AI can improve both accuracy and efficiency during the claims process and has a positive impact on customer experience.
Gallagher, RSA and Amwins Group Risks discussed how insurance companies are developing career paths for future talent
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LV, Zurich, Hiscox and Davies Group discussed how automation-driven claims could become a greater USP in the battle for consumer hearts, minds and wallets
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Axa, Home & Legacy and Swiss Re discussed how close the insurance sector is to a reality of end-to-end digital claims management
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Axa, Bought By Many and WPA discussed why new technology alone will not save insurers but changing mind-sets to seize digital opportunities will
There has been a lot of discussion within the insurance community about using various new technologies to seize digital opportunities, but is simply investing in new technologies alone enough to ensure success?
Munich Re, Allianz and Zurich discussed the management of unstructured data in claims during Post webinar
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LV and Zurich discussed improving customer loyalty during Post webinar
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Axa and Europcar discussed the future of mobility during Post webinar
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Zurich and Travelers discussed digital hype and legacy benefits during Post webinar
Given the hype around digital you might be excused for thinking that you need to re-platform everything, rip out what you currently have - and start again - to remain relevant in the modern insurance market.