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The Covid-19 claims kick start: Re-inventing the insurance 'moment of truth’ for a post-pandemic world

There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review processes throughout their organisations from the perspective of a ‘new normal’.

Customers and employees alike are living and working remotely and this is creating additional friction to the speed and ease of processing insurance claims.

In this upcoming webinar, brought to you by Insurance Post in association with Nuxeo, an expert panel will discuss how claims departments can evolve to keep in step with their customers’ changing expectations and deliver a high quality claims service.

Among the questions we will seek to answer are:

  • What simple claims could be managed by straight through processing with decisions made in minutes not days?
  • What controls – such as fraud checks – need to be put in place to make this a reality?
  • How can insurers and brokers better triage and automate the claims process to make the best use of human resources?
  • How are organisations able to leverage emerging technologies – including Cloud and AI?
  • What lessons can be taken aboard and adapted in terms of managing future surges remotely?
  • Working remotely, how can insurance providers share knowledge and best practice with less senior members of staff?
  • What skills and attributes do we expect the claims manager of the future to have?
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