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The Whiplash Portal Webinar: The road to reform is finally here; can we expect clear traffic or a bumpy road ahead?

Following the publication of the rules/tariffs, pre-action protocol and practice direction at the end of February, insurers, lawyers and other interested parties have three months to ready themselves for the whiplash portal to go live on 31st May.
 
With this in mind, Insurance Post is bringing together a group of market experts on this webinar to discuss the delayed reform and get a better handle on what it will mean for defendants, claimants and others involved in the handling of personal injury claims.

Among the questions we will seek to answer are:

  • What have the interested parties done to get ready for ‘go-live’ day and ascertain how prepared they are?
  • Concerns anyone might have about the new regime?
  • Potential pinch points and grey areas that might led to possible conflicts?
  • Views on how the portal will be deemed a success or failure?
  • A discussion about what might be next in terms of personal injury reform/shake up?
     
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First impressions last: How to balance human touch and technology with smarter onboarding

The past year has seen businesses having to evolve and adapt as their customers spend more time at home. This includes onboarding new customers and is increasingly done either wholly or in part digitally.

In this webinar, we will explore how to optimize this first contact with a new customers; to make the onboarding as smooth and engaging as possible, by removing duplication of information requests and the use of digital technology to put less onus on policyholders inputting data incorrectly.

Among the questions we will seek to answer are:

  • Onboarding sets the tone of an insurer/broker/customer relationship, what can be done to make a great first impression?
    In the past year how have insurers and brokers adapted their policyholder onboarding?
  • What external data sources/digital tools can you bring to the onboarding process to help ease the amount of information customers need to input?
  • Digital onboarding is not for everyone, how can you marry physical and digital to offer a solution to someone who does not want to do everything online/on mobile?
  • How can onboarding reduce the risk of fraud, by allowing greater validation checks someone is who they say they are?
  • How can human-centric technology provide a smarter onboarding experience?
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