The Covid-19 claims kick start: Re-inventing the insurance 'moment of truth’ for a post-pandemic world
There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review processes throughout their organisations from the perspective of a ‘new normal’.
Customers and employees alike are living and working remotely and this is creating additional friction to the speed and ease of processing insurance claims.
In this upcoming webinar, brought to you by Insurance Post in association with Nuxeo, an expert panel will discuss how claims departments can evolve to keep in step with their customers’ changing expectations and deliver a high quality claims service.
Among the questions we will seek to answer are:
- What simple claims could be managed by straight through processing with decisions made in minutes not days?
- What controls – such as fraud checks – need to be put in place to make this a reality?
- How can insurers and brokers better triage and automate the claims process to make the best use of human resources?
- How are organisations able to leverage emerging technologies – including Cloud and AI?
- What lessons can be taken aboard and adapted in terms of managing future surges remotely?
- Working remotely, how can insurance providers share knowledge and best practice with less senior members of staff?
- What skills and attributes do we expect the claims manager of the future to have?
Aviva, RSA, Munich Re and Zurich discussed using data enrichment to speed up valid claims and flag up potential exaggeration or inflation
Controlling claims costs and satisfying legitimate claimants do not have to be mutually exclusive of one another.
Axa, Home & Legacy and Swiss Re discussed how close the insurance sector is to a reality of end-to-end digital claims management
It might have taken longer to impact the back end than the front, but digitalisation is starting to play a larger role in how insurers handle claims.
Axa, Bought By Many and WPA discussed why new technology alone will not save insurers but changing mind-sets to seize digital opportunities will
There has been a lot of discussion within the insurance community about using various new technologies to seize digital opportunities, but is simply investing in new technologies alone enough to ensure success?
Munich Re, Allianz and Zurich discussed the management of unstructured data in claims during Post webinar
Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.
Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
The best minds in motor insurance are already grappling with how to manage the new risks that come from evolving automotive technologies – from connected and electrified vehicles to full-blown autonomous motoring.
Given the hype around digital you might be excused for thinking that you need to re-platform everything, rip out what you currently have - and start again - to remain relevant in the modern insurance market.