Webinar: Looking to a sustainable ‘new normal’ – what does the future of motor claims look like?

New normal

The common consensus seems to be that claims are down in numbers, but up in value linked to repair and parts costs; there is less vehicular salvage, but it’s selling for more at auction as the second hand market is hit by supply shortages; and policyholders are happier to be offered green/recycled parts as an option when their vehicles end up in a body shop, especially if it speeds up the process.

In this on-demand webinar brought to you by Insurance Post and e2e an expert panel will discuss how insurance companies need to future proof their motor claims eco-system to be able to transition to the ‘new normal’ and what needs to be done to make sure the supply chain is joined up and efficient.

Among the questions the panel addressed are:

  • In your view what does the ‘new normal’ look like with regard motor claim volumes and values? Do you ever see the market returning to what it looked like pre-pandemic?
  • Will the high claims inflation environment encourage insurers to review salvage arrangements sooner than planned and should they apply different filters to the decision than previous?
  • What have been the biggest factor or factors impacting the supply chain when it comes to repairing vehicles, especially in relation to repair times and sourcing parts?
  • What does the supply chain look like in terms of both salvaging vehicles - in the event of a total loss - and finding parts if they can be repaired?
  • Has the increased coverage of the ESG agenda meant the public/body shops/manufacturers are more accepting of recycled/ green parts?
  • If there are any reservations about recycled/green parts from customers and repairers, what are they? And how can these be overcome?
  • How important is the wider issue of sustainability and being socially conscious to you when choosing supply chain partners? How much of this is dictated by customers versus your own board’s ESG agenda?
  • How could technology be used more effectively to join up the motor claims supply chain and drive efficiencies?
  • What steps need to be taken to future proof the motor claims eco-system?


The expert panel:

Mea Constable, Head of Business Development, E2E

Paul Llewellyn, head of claims (motor and household), Ageas

Adam Murray, head of technical for engineers at Aviva-owned Solus Accident Repair Centres

Chris Weeks, Executive Director, NBRA


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