Often described as the ‘moment of truth’ for insurance customers, the outcome of a claim has never been more important given policyholders expectations have grown exponentially in recent years - fueled by their experiences of using digital native consumer bands.
Give a claimant a disconnected, fragmented and drawn out outcome and they are unlikely to renew, which is a terrible result for any insurer given the cost of acquisition for new customers. Fail to properly process, scrutinise and analyse a claim and an insurer is equally in danger of becoming a victim of fraud.
On this dedicated Claims & Fraud hub, we showcase the latest insights and thought leadership that are shaping the management of claims today and in the future, and helping the industry combat fraud in its many guises.
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. While the insurance industry is constantly evolving to try and combat whatever the latest fraud is and is now harnessing the latest technologies to aid the fight
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. The past year has seen Australian bush fires, the collapse of Thomas Cook, storms Ciara and Dennis and now the Covid-19 outbreak
The British Insurance Awards saw Sedgwick scoop three awards in the categories - Major Loss, Young Achiever and Digital Innovation. Post caught up with the team at Sedgwick to discuss their experiences when it comes to handling claims, what the awards say about the business and some of the challenges they have faced along the way.
About our research
Our market research reports provide detailed insight on the biggest challenges and opportunities and delivers actionable insight that can be used across all functions within UK insurance market.
For our latest study, Insurance Post has partnered with Lexis Nexis to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour, i.e. new customers and those at the point of renewal.Take part now