The Post events team are uniquely placed to create event programmes tailored to the changing needs of the market. Working alongside the editorial team and industry advisors means content for Post events is focused on the key issues affecting the insurance industry.
Contact centres have been an integral part of the insurance claims journey for decades and large collections of telephony-focused claims handlers working in close proximity have been a common fixture throughout the UK.
However, the onset of Covid-19 meant that most customer contact from mid-March was handled remotely rather than in an office.
The question is now that the lockdown is being eased and life is returning to a [new] normality, should insurers go back to how they operated pre-Coronavirus?
In this upcoming webinar, brought to you by Insurance Post in association with SAS, an expert panel will discuss the lasting impact of the pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.More information
The Future of Insurance Work is a new editorially-driven campaign across Insurance Post that aims to provide a platform for people to discuss and share ideas, advice, best practices and experiences as the sector looks to reset and restart in a post-Covid-19 world and look beyond the pandemic.More information
Attracting 2,000 guests from all over the country, the BIAs are truly a night for the whole insurance community. 28 categories cover general insurance, SMEs, claims specialists, brokers, underwriters and companies that provide services to the UK insurance sector.More information