Roundtable: Combatting exaggeration and fraud in household claims

lexis nexis roundtable
Back row, l-r: Mat Smyth, property claims crime prevention manager, LV; Charlotte Brown, underwriting counter fraud manager, NFU Mutual; David Hoskins, claims investigator, Zurich; and Simon Mattless, claims fraud strategy development manager, Axa. Front row, l-r: James Dawson, head of claims, UIA Mutual; Carla McDonald, senior vertical market manager, LexisNexis Risk Solutions; and Adele Sumner, head of counter fraud and financial crime, RSA

Post, in association with LexisNexis Risk Solutions, recently gathered experts together to discuss why consumers might be motivated to commit household fraud and how insurers can address this. By identifying those policyholders attempting to game them at the point of quote - or catching those who have given in to the temptation to exaggerate at the point of claim?

What indicators are you seeing that point to a rise in household fraud? Do you think an increase in online purchases has contributed to it – or at least played a part?

Simon Mattless: One of the key

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Better motor claims are no accident

As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.

Evolving the insurance claims supply chain

The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment, traditional supply chains are being put to the test. Izabela Chmielewska reports.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here