Roundtable: Combatting exaggeration and fraud in household claims

lexis nexis roundtable
Back row, l-r: Mat Smyth, property claims crime prevention manager, LV; Charlotte Brown, underwriting counter fraud manager, NFU Mutual; David Hoskins, claims investigator, Zurich; and Simon Mattless, claims fraud strategy development manager, Axa. Front row, l-r: James Dawson, head of claims, UIA Mutual; Carla McDonald, senior vertical market manager, LexisNexis Risk Solutions; and Adele Sumner, head of counter fraud and financial crime, RSA

Post, in association with LexisNexis Risk Solutions, recently gathered experts together to discuss why consumers might be motivated to commit household fraud and how insurers can address this. By identifying those policyholders attempting to game them at the point of quote - or catching those who have given in to the temptation to exaggerate at the point of claim?

What indicators are you seeing that point to a rise in household fraud? Do you think an increase in online purchases has contributed to it – or at least played a part?

Simon Mattless: One of the key

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