Webinar: How can insurers harness new technologies to level up with customer expectations and future-proof the industry?


So whether it is buying/renewing/claiming on motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar.

In this on-demand webinar brought to you by Insurance Post in association with Guidewire and GFT, an expert panel discussed how insurance companies can harness new technologies to level up and satisfy clients old and new.

Among the topics discussed are:

  • How have customer expectations changed; and what is the insurance sector doing to match and exceed them?
  • How is the ability of insurance companies to level up - and match – customer experiences in other sectors impacted by existing technologies?
  • How can emerging technologies help insurers better harness their data - and scale up to meet challenges such as claims events or lucrative business opportunities?
  • How can adopting new technologies such as cloud help drive product innovation, personalise customer propositions and improve the customer experience?
  • What advice would you give to an insurance business looking to begin its digital transformation journey starting today?
  • What will the insurance company of the future look like it terms of its technology stack - and what is the pathway to get there?

The expert panel:

Ed Hawkins, head of digital underwriting platform, Chaucer

Warren Pilkington, market development director, GFT

Rene Schoenauer, director, product marketing, Guidewire

Louise Smith, commercial lines data strategy and digital trading capability lead, WTW

To watch on demand click here


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