Webinar: How can insurance companies adjust to the ‘new norm’ to optimise their hybrid workforce - and avoid their own great resignation?

Resignation letter

That is not to say that they have necessarily been operating effectively in a hybrid manner.

Giving staff their own laptops and access to shared drives so they could continue to do their jobs remotely was ultimately just a hygiene factor. Insurance businesses now need to make sure that their workforces are fully optimized whether in the office, at home or wherever.

To give them the tools and technology to make sure they can both do their jobs to the best of their abilities, and feel valued as employees.

In this on-demand webinar brought to you by Insurance Post in association with Hyland an expert panel discussed how insurance businesses can maximize workforce automation to get the best results both in terms of customer feedback, financial results and staff retention.

Among the questions that were tackled were:

Transitioning to a post-pandemic era, how can insurers meet new workforce expectations; and how has that changed within the past two years?

How much of a threat is the much trumpeted ‘great resignation’ in the insurance space; and how do insurance companies respond to the possibility of losing their best talent?

What are the biggest workflow issues that prevent insurance employees from being able to maximize their time and efforts; and how does this differ in different departments whether underwriting or claims; business development or IT?

What technologies and tools should insurance companies be arming staff with to make them more effective and resilient in the new ‘hybrid’ world?

What is the end-benefit for customers if insurance businesses can better optimize their hybrid workforce?

How should insurance companies measure success when it comes to workforce automation/optimization?



Kyle Blair, leader, global FSI practice, Hyland

Jennifer Francis, head of people change and OD, RSA

Dan Godfrey, people operations and strategy director, Aviva

Stephen Ralph, head of product and innovation, Zarion



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