Webinar: Watch Aviva, First Central, Markel and Salesforce discuss the CX lessons every insurer should know
In a fast-changing market, insurers cannot afford to stand still. Covid accelerated the move to digital channels. Now cost of living pressures are adding to consumer demand for ever more competitive deals, outstanding service and a seamless customer journey.
As ever, price, loyalty and engagement will determine the winners and losers in this new age of volatility – but it’s a battle that is increasingly fought online. Hampered by legacy systems and siloed
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