Video Q&A: Shift Technology’s George Robbins on Agentic AI and claims transformation

- By Insurance Post Staff
- 27 Nov 2025
- Indicative reading time: 1 minute

In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation.

Speaking to Insurance Post content director Jonathan Swift, Robbins addresses how to form a business case and ROI for using agentic AI; and what are the major focus areas and differences for insurers operating in different market areas.

He also talks about realistic benchmarks for the deployment of agentic AI and the results insurers seeing in live operation.

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