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Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Speaking to Jonathan Swift, the pair discussed how everything from economic pressures to Consumer Duty to AI-enabled fraud is influencing insurer strategies, and what can be done to overcome these challenges.
Cunningham outlined how Aviva is balancing operational efficiency, customer experience and risk mitigation when promoting digital quote journeys as an option for customers.
She also spoke about the persistent threats from ghost broking and fronting, and the impact of the rise of AI-generated documents, like shallowfakes and deepfakes.
Meanwhile, Khurshid detailed the innovations available to help insurers outpace these threats, and what the future holds in terms of fraud risks.
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