Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims


The issue of using reclaimed parts has been ongoing among motor insurers, manufacturers and salvage companies for years. While there has been little traction to use them as an alternative to traditional new parts, things could be set to change

Insurance Post in association with E2E hosted a live webinar session where an expert panel discussed strategies for building a more sustainable approach to motor claims and what this means in terms of repair costs, as well as customer choice.

Topics covered were:

  • What can the industry do to better and consistently define reclaimed parts, so that the consumer understands that they are OE/OEM parts harvested from end-of-life and salvage vehicles?
  • How has Covid-19 impacted total loss claims in terms of volume and settling them?
  • How has Covid-19 impacted the supply chain in terms of both salvaging vehicles, in the event of a total loss, and finding parts if they can be repaired?
  • How would greater use of reclaimed parts impact motor repair costs?
  • Would greater use of reclaimed parts speed up the repair process?
  • Is it important to give customers a choice when it comes to repairs, or do insurers need to lead on this?
  • What are the drawbacks of using reclaimed parts?
  • What can be done to change the attitudes of motor insurers and customers towards reclaimed parts?
  • Is sustainability a consideration for customers when choosing an insurer; and also for insurers when choosing supply chain partners?
  • What concerns do you have that Brexit might exacerbate the problem over sourcing parts?

Joining us for the discussion were: 

  • Neil Joslin, chief operating officer, E2E Total Loss Vehicle Management
  • Cath Hulme, head of motor and legal supply chain development, Co-op Insurance
  • Chris Weeks, executive director, National Body Repair Association
  • Gary Barker, claims director, The AA
  • Paul Llewellyn, head of motor claims operations, Ageas UK

Click here to watch the on-demand webinar

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