Articles by Tom Luckham
Marsh McLennan’s Lay announced as new LMG chair
Marsh McLennan UK CEO Chris Lay is set to become the next chair of the London Market Group, taking up the role on 1 January, 2026.
Insurers should turn to YouTube to demonstrate value
Insurance firms should utilise social media platforms such as YouTube to demonstrate value to customers, delegates at the Defaqto conference have heard.
Direct Commercial rolls out updated broker portal
Direct Commercial Limited has launched the next phase of its Broker Portal, which initially launched in November 2023.
Thomas Carroll expands Bristol office
Thomas Carroll Group has added George Souroullas and Chris Howard to its Bristol team as account directors, Insurance Post can reveal.
Biba names new non-exec director to board
The British Insurance Brokers’ Association has named Iain Anderson, former chair and founder of H/Advisors Cicero, to its board as a non-executive director, Insurance Post can reveal.
SRG aims to hit £4bn GWP ‘post-2030’
Specialist Risk Group is aiming to hit £4bn in gross written premium ‘post-2030’, after hitting the £2bn mark in 2025, according to group CEO Warren Downey.
Jensten hopes Bain deal will remove ‘question mark’ around future
Rob Organ, CEO of Jensten Group, has told Insurance Post he hopes the firm’s recent acquisition by Bain Capital will remove any doubts over the business’s future.
FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Allianz Broker raids Ageas for Nicola George’s successor
Glyn Hughes has been named managing director of Allianz Personal Broker, following the departure of Nicola George in late August.
Ditch ‘pre-existing condition’ terminology to fight travel insurance pain point
The industry should leave behind the term ‘pre-existing condition’ in order to lessen the rate of under-declaration in medical screenings, delegates have heard.
Repair costs still rising despite improvements to body shop capacity
Repair costs are set to continue to increase into 2026, despite a decreasing rate in accidents and improved body shop capacity, Matt Thorby, head of motor at Verisk Claims has told Insurance Post.
AI agents could join insurance workforce within next three years
Erez Barak, chief technology officer at insurtech Earnix, has told Insurance Post artificial intelligence agents could join the insurance workforce in the next “12 to 36 months.”
Admiral foils family of fraudsters
Admiral Insurance and HF have obtained a judgment against mother and son scammers, securing damages of more than £200,000.
Fraudsters using AI ‘next great threat’ to insurance industry
Generative artificial intelligence in the hands of fraudsters has the potential to be a huge threat, but the industry must fight fire with fire, delegates have heard.
Duncan Pagan appointed CEO at Hedron
Duncan Pagan has been appointed CEO at Hedron Network, the network division of Brown & Brown, subject to regulatory approval.
Claims costs calm but tech gaps persist for brokers
A majority of brokers are still reporting rising claims costs, but fewer say costs went up this quarter than a year ago, according to Direct Commercial’s latest Broker Barometer.
CFC appoints Jane Poole as group CFO
Former Direct Line Group chief financial officer Jane Poole will be joining CFC in September, subject to regulatory approval.
Viral sign-holding graduate secures Howden internship
Alexander Mani, a job-seeking economics graduate who stood outside the Lloyd’s building for 10 hours holding a self-advertising sign this summer, has secured an internship at Howden.
Jensten finds buyer in Bain Capital
Jensten is set to be bought by private equity firm Bain Capital, following two years of attempts to find a buyer.
Nicola George to depart Allianz Broker
Allianz Personal Broker’s managing director of personal lines will depart the business in October, the company has confirmed.
UK pet insurance viewed as most expensive in Europe
39% of UK pet insurance customers now say their costs are the highest they’ve ever been, more than double the European average, according to data from Crif.
Thomas Carroll eyes high-net-worth expansion as it combines teams
Thomas Carroll sales director Greg Edwards has told Insurance Post the group is aiming to harness its London market presence to expand its high-net-worth customer base.
Range Rover fraudster handed suspended sentence
A man has been sentenced after a failed attempt to defraud £108,700 by falsely claiming his Range Rover had been stolen and crashed after a pub crawl.
Gallagher’s M&A appetite ‘undimmed’ following AssuredPartners acquisition
Gallagher’s appetite for acquisitions has not been blunted by the completion of its $13.45bn (£9.93bn) purchase of AssuredPartners, UK CEO Michael Rea has told Insurance Post.