Articles by Tom Luckham
Allianz exposes fundamentally dishonest hearing loss fraudsters
Allianz, along with DWF, has successfully seen two court cases for noise-induced hearing loss dismissed by judges, following the claimants being found to have been fundamentally dishonest.
Q&A: James Nicholson, Zurich
James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.
LV partners with Altilium and Synetiq to recycle EV batteries
Clean technology group Altilium has announced a partnership with LV and vehicle salvage supplier Synetiq, aiming to recycle electric vehicle batteries from written-off vehicles.
Ombudsman tells pet insurers to be more ‘interrogative’
The Financial Ombudsman Service has confirmed that it has communicated with pet insurers over a string of exclusions-related complaints.
‘Serious questions’ to be answered as MoJ launches whiplash tariff review
The Ministry of Justice has opened a call for evidence into the Whiplash tariff, first introduced in 2021, as part of a statutory review.
Insurance premiums for older pets surge by over a quarter
Owners of older pets saw their premiums increase by more than a quarter last year, according to Pearson Ham’s latest quarterly price index.
Mental health of claims handlers “often overlooked” says CII
The Chartered Insurance Institute’s New Generation Programme Claims group has today published a report calling on the industry to heighten understanding of second-hand trauma.
Lords call for ‘regulatory clarity’ on EV batteries
A House of Lords report on electric vehicles has outlined what the government must do to reach its ambitious EV adoption targets.
Rental property shortage sees insurers turn to pods
A shortage of rental accommodation has resulted in providers talking to pod providers about rehoming policyholders in these structures while their homes are repaired, Insurance Post can reveal.
Longworth’s AI Code of Conduct officially launched
A voluntary code of conduct for the use of artificial intelligence in the claims industry has been launched, boasting support from Questgates, Covea and Ecclesiastical.
Policy Expert to expand into pet insurance in Q2
Following both acquisition and a flurry of executive appointments, Policy Expert is “firmly on track” to launch its expansion into pet markets in Q2.
EV motorists being charged twice for same cover
Some electric vehicle motorists are being charged twice for the same charging point cover under their home and car insurance policies, Defaqto has warned.
New MOT rules ‘consigned to the bin’
Drivers have rejected the government’s plans to change the way that MOTs are carried out following a consultation.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Qlaims and Lorega founder Malcolm Harvey to retire
Qlaims Limited has announced the retirement of its founder, industry veteran Malcolm Harvey.
Big Interview: Ant Middle, Ageas
After a decade with Ageas UK, its CEO, Ant Middle, speaks to Tom Luckham about the changes he’s witnessed, reflects on 2023, muses on his early dreams of footballing stardom, and shares plans to grow the business in 2024.
Ageas CEO eyes home growth in 2024
Ageas CEO Ant Middle reveals how the personal lines insurer will use real-time pricing technology to boost the provider's home book in 2024.
Flood Re CEO challenges insurers to ‘go even further’ on flood resilience
At an event for the National Flood Forum and the All-Party Parliamentary Group for flood prevention, FloodRe CEO Andy Bord urged insurers to “go even further” with flood resilience.
MIB CEO Dominic Clayden to exit in June
The Motor Insurers’ Bureau has announced that its CEO, Dominic Clayden, will be vacating his role in June after six years with the organisation.
Chaucer names Aspen’s Milner as new CEO
Richard Milner is leaving Aspen to head Chaucer Group, with Sarah Stanford announced as his interim replacement.
Allianz to rebrand two UK personal lines businesses
Allianz has announced plans to “boost” the Allianz brand presence in the UK personal lines motor and home market through a series of rebrands.
Longworth spearheads AI Code of Conduct
A voluntary code of conduct for the use of artificial intelligence in claims will be launched on 31 January, spearheaded by Eddie Longworth, founder and director of JEL Consulting.
Jaguar Land Rover accused of denying customers insurance coverage
Following the launch of Jaguar Land Rover’s in-house insurance service for customers struggling to find coverage for their vehicles, the manufacturer has been accused of refusing to insure its own cars.
Motor and home pricing stability not quite on the horizon
Pearson Ham experts suggest expecting personal lines pricing stability may be “premature”, as its quarterly premium tracker reveals a slowdown in motor premium growth while home continues to increase.