Insurtech
AI in payments operations: From hype to high-impact transformation
AI in payments is accelerating fast, yet 90% of payments firms still rely on spreadsheets to manage critical workflows. This white paper explores how payments organisations can move beyond manual work and adopt intelligent, automated operations at scale.
Turning breed & age risk data into smarter pet insurance decisions
In a fast‑growing UK pet insurance market, understanding which pets drive the highest costs and why is no longer optional. This blog sheds light on which dog breeds drive the highest claims costs, the top five breeds by medical condition and why young…
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
What are the three technologies transforming insurance operations?
This blog explores how technologies such as AI, machine learning and robotic process automation (RPA) can improve accuracy and drive operational efficiency in insurance firms.
The future of payments operations 2026
The payments industry is moving toward real time settlement, smarter automation, and digitisation. At the same time, many organisations are still relying on manual processes and outdated systems. This report explores this growing “Great Payments Paradox”…
Insurtech Bertie broadens out to brokers
MGA-focused insurtech platform Bertie is expanding into the broker market.
Mastering complexity: the premium payment processing revolution in insurance
Program administrators, including brokers, MGAs and MGUs play a vital role in facilitating insurance products. This article highlights the challenges associated with managing insurance premium payments and how premium processing systems can be leveraged…
The future of insurance payment processing: AI, automation and beyond
Imagine a world where insurance payments are processed within minutes, fraud detection happens in real-time, and customers never face delays in claim payouts. This blog explores how emerging technologies are transforming insurance payment processing and…
Enhancing efficiency in IBA processes for a leading insurance broker
A leading independent insurance distribution platform in the UK faced severe operational friction within its Insurance Broker Accounting and creditors processes. This case study shows how an intelligent automation platform enabled a leading broker to…
Automation vs tradition: What’s really slowing down insurers?
How is automation affecting the modern insurance world? In this video, Mark Baker, Insurance Account Manager, breaks down AutoRek's 2026 Insurance survey report and highlights the forces driving a disconnect between the industry's desire for automation…
Qover tops $100m in funding with $12m facility
Embedded insurance firm Qover has secured a $12m (£9.5m) growth capital facility from CIBC Innovation Banking.
Big Interview: Emma Huntington, Admiral Pioneer
Emma Huntington, CEO of Admiral Pioneer, breaks down the ideology of the venture building arm of the insurance giant to Insurance Post, painting a clear picture of what makes a business worth nurturing.
When pricing wags the dog: Pet insurers seek control
Rising veterinary costs, fragmented data and price-led competition are posing challenges for the pet insurance market. At a recent roundtable hosted by Insurance Post in partnership with CRIF, specialists discussed how pet insurers can improve pricing,…
ChatGPT will reshape UK insurance faster than expected
Editor’s View: Aviva launching a ChatGPT insurance app plus data showing how consumers are already using the technology to purchase policies convinces Emma Ann Hughes the insurance industry is underestimating a significant distribution shift.
Driving accuracy and efficiency in healthcare data reconciliation
A major US healthcare insurer struggled with complex high volume reconciliation. This case study shows how an automated data control platform can ingest and enrich AR and POS data, delivering accurate automated matching and solving complex data…
Insurance operations & financial transformation 2026
Expanding data complexity, inconsistent AI integration, and growing settlement delays are placing unprecedented strain on insurance finance and operations teams. This report sheds light on three defining mega-trends that are shifting the insurance…
AI embedding across customer journey will define winners
The insurance industry’s future winners will be providers that deploy artificial intelligence effectively across the entire customer journey to drive repeat business, according to Philippe Knepfler, chief innovation officer at Covéa Affinity.
ChatGPT ‘sci-fi’ fears dismissed by Confused’s CTO
Timothy Kimball, chief technology officer of Confused.com, has pushed back at suggestions artificial intelligence will undermine price comparison websites, arguing the technology is an opportunity rather than a threat.
Aviva to launch first UK ChatGPT insurance app
Aviva is set to be the first major UK insurer to launch an app on ChatGPT, Insurance Post can exclusively reveal.
Streamlining premium collections for a global insurance firm
A prominent global insurance provider sought to streamline credit control premium collection and accounts receivable operations. This case study highlights how the global insurer leveraged AutoRek’s intelligent data acquisition functionality solution to…
ESG scoring and SME insurance in 2026: From compliance to competitive advantage
As 2026 unfolds, ESG is becoming embedded in regulation, underwriting strategy and competitive positioning. This content highlights why embedding robust SME ESG scoring into risk profiles is becoming central to accurately pricing risk and creating…
Zurich’s Nicholson says tech must enable empathy in claims
Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of Zurich UK.
ChatGPT delivers fourfold conversion uplift for insurer
Traffic generated through ChatGPT is converting at four times the rate of traditional search engines, signalling a major shift in how customers buy insurance, according to Juan Garcia, co-founder and co-CEO of Tuio.
ManyPets CEO warns pet insurance is at inflection point
Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased.