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CEO Voices – Interview with Andrew Horton, CEO of QBE

The insurance industry is undergoing a profound transformation, driven by external forces such as rising customer expectations, the growing impact of climate change, and the rapid pace of technological advancement.

In this article, Andrew Horton, CEO of QBE - one of the world’s largest insurance companies, with operations across the US, UK, Australia, and 23 other countries -explores how artificial intelligence and the expanding capabilities of cloud computing are set to reshape the future of the industry.

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Why data readiness comes before AI in insurance

How can insurers continue to evolve without losing the visibility, accuracy, and confidence needed to operate at scale? This blog highlights why getting the foundations right, including data readiness, holds the key to making AI a genuine accelerator within the insurance industry.

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For most insurers, the question has moved past whether to adopt AI. However, what’s still unresolved is whether the operating model underneath that AI can keep pace with change. This blog highlights why the quality of an insurer’s operating model determines whether AI becomes a genuine accelerant.

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