Insurtech
Q&A: Theo Duchen, Acturis
Theo Duchen, co-CEO and co-founder of Acturis, discusses his company’s expansion into the US and Canada, the rise of ChatGPT insurance apps, and the next phase for the software company.
Closing the stability gap: How insurers can turn pricing strategy into consistent performance
Is your pricing strategy actually reaching your portfolio? This report sheds light on the common gap between pricing intent and portfolio reality, six key questions to identify a stability gap, and how insurers can keep pricing strategy, underwriting…
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.
Lloyd’s digital overhaul to focus on bite-sized delivery
The next phase of Lloyd’s digital transformation will prioritise smaller, deliverable projects over ambitious multi-year programmes, with a roadmap expected “shortly”, according to International Underwriting Association CEO Chris Jones.
Beazley underwriter’s charity ride; Consilium’s cyber partnership; Canopius’ COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Minster Law’s Craig Gilchrist
Craig Gilchrist discusses his new role of director of technology and digital platforms at Minster Law and how the firm’s volumes of data and culture sets it apart.
Getting started with outcome-as-a-service
The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can…
Pricing transformation in MGAs
A recent Insurance Post survey, conducted in association with Optalitix, explored insurance pricing transformation approaches across the market. This content sheds light on the implications for MGAs and the importance of balancing technological…
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
The performance gap: Why operating models define competitive outcomes in insurance
The question facing every insurance leadership team is the same: is our operating model ready for what comes next? This whitepaper explores why the performance gap is not primarily a technology problem but an operating model one and how insurers can…
Duck Creek buys Send to bolster AI underwriting platform
Duck Creek Technologies has bought underwriting orchestration specialist Send Technology Solutions, creating what the company claims is the insurance industry’s first agentic underwriting-to-core platform.
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance…
When AI begins running the insurance workflow
Autonomous agentic operations mark the point where AI systems coordinate processes across underwriting, claims, customer engagement, and risk management. This blog sheds light on why the insurance industry has reached its ‘Netflix moment’ and how…
Pricing transformation in insurance: the underwriter perspective
Drawing on survey findings and insight from leading insurers, this report explores pricing modernisation through the underwriter's lens. It examines whether transformation efforts are delivering meaningful operational benefits – and what underwriters…
The AI boomerang: Why 2026 is the year broker work outran the broker
Clients now use AI to generate work at a volume brokers cannot match by hand, so demand on brokers is climbing. This blog sheds light on the emergence of AI boomerang, the impact on broker workflows and how successful brokers can stay ahead by pairing…
Five operational gaps in insurance
When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to…
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Supercharging insurance fraud intelligence
This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that…
Agentic AI: The underwriter’s new co-pilot
The real bottleneck in commercial underwriting is not pricing the risk. It is the paperwork beforehand: sorting submissions, extracting data and chasing missing documents. This blog sheds light on the potential for agentic AI to assist underwriters in…
The urgent question facing your insurance leadership team
Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are…
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Six digital transformation strategies insurers should steal for 2026
When it comes to digital transformation within the insurance industry, the desire to transform is only the beginning…equally important is knowing how to do it. This blog explores the key strategies insurers should embrace in 2026 to hit the new year…
What practical AI adoption looks like for insurers
At a recent Insurance Post webinar in conjunction with Hyland, industry leaders explored ‘AI in insurance: Moving from hype to practical impact’. This article highlights the key takeaways including how insurers are approaching AI adoption and practical…
Three things brokers should reconsider about their technology buying decisions
The insurance industry runs on relationships and is largely why the sector works as well as it does. But that same instinct, when applied to technology buying, can quietly lead brokers into decisions that cost far more than they should. This blog…