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Building trust: How smarter fraud detection bridges the trust gap and reduces claims leakage

Technology is reshaping how insurers build trust, manage risk, and move faster. This webinar sheds light on how advanced tools are reshaping the future of fraud detection, what “instant trust” looks like across claims processes and how modern fraud analytics are adapting to emerging threats. 

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Supercharging insurance fraud intelligence

This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that are difficult to see elsewhere.

Why insurance renewal conversations may now matter as much as claims

Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.

How top-rated insurers manage reviews

In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the experiences that matter most to policyholders.

UK insurance market Q1 2026 report

How is insurance customer sentiment shifting in 2026? Based on 39,801 verified customer insurance reviews, this report explores how customers currently feel about insurance providers, the themes shaping their feedback, and what insurers may need to consider for the rest of the year.

Digital Maturity Report 2026: The UK's Top 20 Insurance Companies

Every insurer in the UK has a digital presence but very few have digital performance. This report assesses how the UK’s top Insurance companies are performing digitally by evaluating 20 insurers across 10 areas, including: strategy; search; app use; customer satisfaction; and AI visibility.

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