Supercharging insurance fraud intelligence

Fraudsters continue to target insurers across the policy and claims lifecycle, exploiting vulnerabilities, costing the industry significant time and money in fraud losses and investigations, and negatively impacting customers.

One such vulnerability is the telephony channel, which remains a critical acquisition, servicing and claims channel, and a common entry point for fraudsters.

For insurers that take additional steps to monitor and secure this channel, there’s an opportunity to gain access to suspicious behavioural and intent signals that are difficult to observe elsewhere, particularly when fraudsters operate across policies.

This report explores the role the telephony channel plays in insurance fraud and how data on caller activity in this channel can unlock deeper insight into fraud activity across the wider organisation. The report is particularly relevant for insurers looking to prevent losses, improve fraud intelligence and strengthen controls without adding customer friction.

Topics covered include:
• Insurance fraud across the policy lifecycle.
• The role the telephony channel plays in fraud.
• Enabling telephony intelligence at scale.
• Integrating telephony insight into fraud operations.
• Emerging vulnerabilities from automation.