Smartnumbers
Smartnumbers helps companies in the fight against fraud.
Its solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure.
Smartnumbers assigns a risk score to incoming calls before answering by analysing call data, caller behaviour and confirmed fraudsters identified by other members. Through the Smartnumbers Consortium, members share intelligence in real time on the fraudsters they know enabling them to play an essential role in disrupting organised crime.
Voice channels: the hidden front door to fraud
Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. This content examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Jensten’s Scottish presence; Munich Re’s miner product; Uinsure’s panel
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Supercharging insurance fraud intelligence
This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that…
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.