Smartnumbers
Smartnumbers helps companies in the fight against fraud.
Its solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure.
Smartnumbers assigns a risk score to incoming calls before answering by analysing call data, caller behaviour and confirmed fraudsters identified by other members. Through the Smartnumbers Consortium, members share intelligence in real time on the fraudsters they know enabling them to play an essential role in disrupting organised crime.
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and includes real-world customer examples.
