Article
Voice channels: the hidden front door to fraud
Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.
What insurers want from AI
Everyone is talking about AI, but are insurers focusing on the right opportunities? Part one of this four-part series sheds light on what insurers want from AI, what they’re overlooking and how AI agentic capabilities will add significantly more value in…
Closing the stability gap: How insurers can turn pricing strategy into consistent performance
Is your pricing strategy actually reaching your portfolio? This report sheds light on the common gap between pricing intent and portfolio reality, six key questions to identify a stability gap, and how insurers can keep pricing strategy, underwriting…
Third of UK drivers scared to claim on insurance due to ongoing cost concerns
Motor insurance costs have become a major source of anxiety for UK motorists, with 35% of policyholders now afraid to make a claim for fear of pushing up prices. This content outlines why UK drivers remain some of the most hesitant in Europe to use the…
Summer heat and fire risks - are your personal lines customers prepared?
A heatwave is underway, but are our homes protected? This content highlights why now is a good time for brokers to speak to personal lines customers about how extreme heat can affect their homes and gardens as well as the increased risk of fires.
Getting started with outcome-as-a-service
The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can…
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance…
When AI begins running the insurance workflow
Autonomous agentic operations mark the point where AI systems coordinate processes across underwriting, claims, customer engagement, and risk management. This blog sheds light on why the insurance industry has reached its ‘Netflix moment’ and how…
The AI boomerang: Why 2026 is the year broker work outran the broker
Clients now use AI to generate work at a volume brokers cannot match by hand, so demand on brokers is climbing. This blog sheds light on the emergence of AI boomerang, the impact on broker workflows and how successful brokers can stay ahead by pairing…
Agentic AI: The underwriter’s new co-pilot
The real bottleneck in commercial underwriting is not pricing the risk. It is the paperwork beforehand: sorting submissions, extracting data and chasing missing documents. This blog sheds light on the potential for agentic AI to assist underwriters in…
The urgent question facing your insurance leadership team
Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are…
Six digital transformation strategies insurers should steal for 2026
When it comes to digital transformation within the insurance industry, the desire to transform is only the beginning…equally important is knowing how to do it. This blog explores the key strategies insurers should embrace in 2026 to hit the new year…
What practical AI adoption looks like for insurers
At a recent Insurance Post webinar in conjunction with Hyland, industry leaders explored ‘AI in insurance: Moving from hype to practical impact’. This article highlights the key takeaways including how insurers are approaching AI adoption and practical…
Three things brokers should reconsider about their technology buying decisions
The insurance industry runs on relationships and is largely why the sector works as well as it does. But that same instinct, when applied to technology buying, can quietly lead brokers into decisions that cost far more than they should. This blog…
Five insurtech capabilities the c-suite is discussing
The insurance industry is ripe for disruption if it doesn’t address the challenge of core modernisation, especially now with AI, which can be an accelerator or threat. This blog highlights five insurtech capabilities that insurance CEOs and CIOs are…
Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…
Building insurance software that endures
Tobias Bergmann, founder and CEO of tigerlab has spent more than 18 years building core insurance platforms for insurers, MGAs and brokers. This blog reflects upon what time has taught Bergmann about the technology that holds up over the long term and…
Swift action helps keep a golf club trading after fire
When a fire broke out at a golf club, Aviva’s commercial lines property claims team acted quickly to support the business and keep disruption to a minimum. This content highlights how swift action ensured a smooth claims journey, effective cost…
Contractors Combined now available on Fast Trade
With brokers seeking to place more Contractors Combined business online - not just liability, but full combined cover, Aviva is pleased to announce that its new Contractors Combined product is now available to trade on Fast Trade. Read this content to…
FIFA World Cup 2026: The role of insurance
The 2026 FIFA World Cup comes with a significant number of risks, which subsequently find themselves in the insurance market. Luke Powis, head of crisis management at Aviva discusses the critical role of insurance in the safe and successful delivery of…