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Building an autonomous insurance platform: the future that's already here
Most insurers operate fragmented architecture built over decades for claims, policy management, billing and underwriting. This blog highlights the true cost of operating siloed systems and how technology leaders can close the gap with a single, reusable AI layer that sits on top of core systems.
A diagnostic for leadership: The performance gap under pressure
Five structural gaps are widening the performance divide in insurance organisations. This whitepaper pinpoints five gaps that determine performance under pressure and highlights three diagnostic tools that enable insurers to shift from diagnosis to…
Can MGAs stay ahead in personal lines pricing?
In today’s fast paced, competitive, personal lines market, pricing has become a key battleground. This content highlights why pricing agility, richer data and digital trading capabilities are becoming the defining competitive advantages for ambitious…
Why connected data is the real AI advantage in insurance
What separates insurers who experiment with AI from those who scale it into real, measurable outcomes? This blog highlights some key takeaways from a recent discussion between Microsoft and AutoRek which explored the power of connected AI data within…
Why data readiness comes before AI in insurance
How can insurers continue to evolve without losing the visibility, accuracy, and confidence needed to operate at scale? This blog highlights why getting the foundations right, including data readiness, holds the key to making AI a genuine accelerator…
Reinsurance's capital tsunami: Is it too much of a good thing?
Record capital coming into the market, falling prices and surprisingly strong reinsurer results. The central question is whether the torrent of capital will intensify already strong competition as reinsurance enters a soft market. This content explores…
Does your AI accelerate solutions or amplify the status quo?
For most insurers, the question has moved past whether to adopt AI. However, what’s still unresolved is whether the operating model underneath that AI can keep pace with change. This blog highlights why the quality of an insurer’s operating model…
Your P&C personalisation problem isn't a data problem
The personalisation gap in P&C insurance is real. But at its core it isn’t a data problem or a technology problem - it’s an operating system problem. This blog highlights how insurers can enhance personalisation by addressing the decision gap between…
Beyond static operating models that keep insurers stuck
For many insurance leaders, what worked in past cycles won’t carry you forward today. This blog highlights why operating models need to change and how insurers can achieve sharper pricing and faster claims.
The three invisible pricing decisions that erode your insurance portfolio
Most underperforming portfolios are not the result of bad pricing strategy. They are the result of good pricing strategy that lost precision between the committee room and the bind. This blog highlights three invisible pricing decisions that erode…
Voice channels: the hidden front door to fraud
Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use…
Telephony data is your secret weapon against fraud
Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives…
Monitoring telephony channels: are insurers missing the signals?
Fraudsters leave clues long before a claim is made. This content examines whether insurers are making the most of the intelligence hidden in customer calls.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. This content examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
What insurers want from AI
Everyone is talking about AI, but are insurers focusing on the right opportunities? Part one of this four-part series sheds light on what insurers want from AI, what they’re overlooking and how AI agentic capabilities will add significantly more value in…
Closing the stability gap: How insurers can turn pricing strategy into consistent performance
Is your pricing strategy actually reaching your portfolio? This report sheds light on the common gap between pricing intent and portfolio reality, six key questions to identify a stability gap, and how insurers can keep pricing strategy, underwriting…
Third of UK drivers scared to claim on insurance due to ongoing cost concerns
Motor insurance costs have become a major source of anxiety for UK motorists, with 35% of policyholders now afraid to make a claim for fear of pushing up prices. This content outlines why UK drivers remain some of the most hesitant in Europe to use the…
Summer heat and fire risks - are your personal lines customers prepared?
A heatwave is underway, but are our homes protected? This content highlights why now is a good time for brokers to speak to personal lines customers about how extreme heat can affect their homes and gardens as well as the increased risk of fires.
Getting started with outcome-as-a-service
The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can…
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance…