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Four in five Brits expect bank fraud and cyber-attacks to become a bigger issue by 2030
UK consumers are the likeliest to believe that fraud will become a bigger issue for insurers in the next five years compared to other European consumers. This content highlights the new findings from CRIF including sharp generational divides around…
Spotlight: Reinforce customer integrity by stopping fraud earlier in the sales process
Close to 90% of UK car insurance shoppers source quotes through comparison websites and organised fraudsters have taken notice. This article highlights how motor insurers can strengthen fraud defences earlier in the customer journey in order to fortify…
Seven tips for using digital capabilities to enhance CX
Insurance customers will leave you unless you can provide seamless, personalised, and proactive experiences across every interaction. This blog sheds light on the digital insurance imperative and provides seven top tips for insurers on how to leverage…
Giving AI arms and legs to move insurance forward
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop. This article explores several key themes that…
A platform-first approach puts insurance CIOs & CTOs in first place
The harsh reality is that 85% of AI projects fail to deliver meaningful business outcomes. Designed for insurance technology leaders, this blog highlights why just 15% achieve transformational results and the importance of adopting a platform first…
No room for zombies as digital transformation gathers pace
Insurance Post, in association with Sollers Consulting, brought together transformation leaders to discuss how insurers can unlock the value of digital change. This content provides a summary of the discussion and how insurers can ensure people and…
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims. In this blog, Simon Hoskin, director of accident and health at Gallagher Bassett, explains how insurers can prepare for older…
Insurance CIOs & CTOs who wait for cloud are already behind
Cloud-first insurers are achieving significantly faster time-to-market, reducing infrastructure costs substantially, and building AI capabilities. Read this blog to discover the essential benefits of starting your cloud migration today and the perils…
Spotlight: Insurance fraud 2025
Based on the results of the 2025 Fraud survey, this year’s Fraud Spotlight series explores how insurers are shifting fraud prevention earlier in the customer journey, breaking down silos between underwriting and claims, and collaborating across sectors…
Blog: A new lens to evaluate SME risk and support business resilience
In an increasingly volatile market, insurers are seeking smarter ways to assess SME risk and strengthen resilience. In this blog, CRIF's Sara Costantini explores how ESG data offers a powerful new lens for SME insurers to evaluate risk, drive…
CEO voices – A Sollers interview series: Interview with Ken Norgrove, CEO of Intact Insurance
Climate change is the top challenge. Reinsurance, nature-based solutions, and AI in pricing and claims are key. Success lies in blending tech and people. This article explores how digital claims, broker ties, and commercial lines can boost UK market…
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. In this blog, CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
We need a new way to talk about AI in insurance
For all the noise around AI, the insurance industry still lacks a shared, standardised language to talk about maturity, risk, and readiness. This short blog highlights why we need a new way to talk about AI in insurance.
From standardised to personalised – insurance’s data revolution
Today’s insurers can now craft bespoke coverage tailored to individual lifestyles, behaviours, and risk profiles, resulting in an insurance policy as unique as a consumer’s fingerprint. This blog sheds light on how the insurance data revolution is…
Spotlight: Unlocking ESG - the strategic advantage for insurance providers in the SME market
Insurance providers risk missing a strategic edge by underusing ESG in SME underwriting. This spotlight highlights how integrating ESG data can enable insurers to boost resilience insights, improve risk modelling, and achieve a competitive market…
UK pet insurance costs highest in Europe
Pet owners in Britain are now the most likely in Europe to say their pet insurance costs are the highest they’ve ever been, as prices reach record highs. This content sheds light on feedback from pet insurance policyholders and why insurers should do…
Spotlight: Why it's time to recognise ESG as an SME resilience factor
Business information provider CRIF and Insurance Post sought to find out how insurers are working with SMEs on ESG, and whether ESG is beginning to influence risk assessment and rating. This spotlight highlights how the insurance industry can encourage…
From LLMs to agentic AI: The evolution of AI decisioning platforms
As AI evolves at an unprecedented pace, organisations are grappling with how to harness its full potential. This blog explores the evolution of AI integration in AI decisioning platforms, future opportunities, and the practical challenges of developing…
Spotlight: The ESG opportunity - insurers as partners in SME resilience
Work around promoting ESG among SMEs in the UK is gathering momentum and the expectation is that, as knowledge grows, so will demand for both advice and tailored insurance. This spotlight sheds light on how insurers and brokers can play a pivotal role in…
Five things insurers should consider about modernisation
When the world is shifting around you, standing still isn’t safety, it’s exposure. If insurers wait for certainty to modernise, they’ll be too late. This blog highlights five things insurers should consider about modernisation.
Pricing for the future: Does underwriting need a rethink?
Let’s start with a simple truth: the way we price and underwrite risk isn’t keeping up with the world we’re living in. A recent Sapiens Insights Session with Swiss Re explored what’s really changing (and what needs to change) in underwriting.
The heart of ceded reinsurance: Why your calculation engine makes all the difference
When the stakes involve millions of pounds in potential recoverables, the sophistication of your reinsurance calculation engine is pivotal. This blog sheds light on the invisible powerhouse that separates robust reinsurance platforms from glorified data…
Rethinking the cost of growth in health cash plans
In an increasingly competitive healthcare insurance landscape, health cash plans sit at a crossroads: simple on the surface, complex behind the scenes. This blog explores the emerging trends reshaping health cash plans and how providers can grow smarter,…
The insurance AI revolution is just getting started
AI and digital innovations are fundamentally reimagining what insurance can be for customers. This blog provides an update on the insurance AI revolution and why the insurers currently investing in AI R&D will be the ones writing the next chapter of the…