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CEO Voices – Interview with Andrew Horton, CEO of QBE

The insurance industry is undergoing a profound transformation, driven by external forces such as rising customer expectations, the growing impact of climate change, and the rapid pace of technological advancement.

In this article, Andrew Horton, CEO of QBE - one of the world’s largest insurance companies, with operations across the US, UK, Australia, and 23 other countries -explores how artificial intelligence and the expanding capabilities of cloud computing are set to reshape the future of the industry.

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ESG that stands up in tougher times

At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress and what it will take to keep that momentum in tougher times. This article provides a summary of the discussion.

Seven tips for using digital capabilities to enhance CX

Insurance customers will leave you unless you can provide seamless, personalised, and proactive experiences across every interaction. This blog sheds light on the digital insurance imperative and provides seven top tips for insurers on how to leverage digital capabilities to enhance CX.

Blog: A new lens to evaluate SME risk and support business resilience

In an increasingly volatile market, insurers are seeking smarter ways to assess SME risk and strengthen resilience. In this blog, CRIF's Sara Costantini explores how ESG data offers a powerful new lens for SME insurers to evaluate risk, drive sustainability and enhance profitability.

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