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Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…
Building insurance software that endures
Tobias Bergmann, founder and CEO of tigerlab has spent more than 18 years building core insurance platforms for insurers, MGAs and brokers. This blog reflects upon what time has taught Bergmann about the technology that holds up over the long term and…
Swift action helps keep a golf club trading after fire
When a fire broke out at a golf club, Aviva’s commercial lines property claims team acted quickly to support the business and keep disruption to a minimum. This content highlights how swift action ensured a smooth claims journey, effective cost…
Contractors Combined now available on Fast Trade
With brokers seeking to place more Contractors Combined business online - not just liability, but full combined cover, Aviva is pleased to announce that its new Contractors Combined product is now available to trade on Fast Trade. Read this content to…
FIFA World Cup 2026: The role of insurance
The 2026 FIFA World Cup comes with a significant number of risks, which subsequently find themselves in the insurance market. Luke Powis, head of crisis management at Aviva discusses the critical role of insurance in the safe and successful delivery of…
At ITC Barcelona, the biggest AI question was about brokers
Technology has changed almost every role in insurance but not equally. At ITC Barcelona, Holm Schimanski, tigerlab’s partner and chief AI officer, shared lessons from a live, multi-country broker management system rollout. This blog highlights the key…
The case for building insurance platforms that actually understand insurance
Many insurance CEOs are seeing lots of AI in their board decks, but very little of it is showing up in the business. This blog highlights why the step from AI on slides to AI in production is primarily a human one and what the future holds for the next…
The architecture of scale: Why AI pilots fail in insurance
95% of enterprise generative AI pilots deliver no measurable P&L impact. The tools are not the problem - the foundation underneath them is. This blog highlights how MGAs and brokers can get AI ready by fundamentally changing how they handle data.
The integration problem: How disconnected broker systems are killing productivity
Insurance brokers didn't enter the industry to spend their days copy-pasting between portals. This blog highlights why many brokers are drowning in manual work and how existing technologies can be leveraged to integrate live system client data in one…
What brokers need from a broker management system in 2026
Despite the rise of insurtech, many established brokerages continue to use legacy systems or adopt new tools without properly integrating them. This blog sheds light on the specific challenges a Broker Management System needs to solve in 2026 and why the…
How a platform approach drives autonomous insurance outcomes
The move towards agentic AI platform architecture represents one of the most important structural shifts across the insurance industry in decades. This blog sheds light on how a platform approach drives autonomous insurance outcomes across underwriting,…
Summer risk guidance for commercial and personal lines clients
With summer on the way and warmer conditions ahead, what are the risks facing personal lines and commercial lines clients? Aviva’s summer risk guidance provides some top tips for brokers on how to support your clients when it comes to managing seasonal…
The hidden cost of less advanced reconciliation software
Why “buy cheap, buy twice” is an unfortunate reality in financial services. When it comes to reconciliation software, the upfront price is rarely the true cost. This blog highlights the hidden costs of less advanced reconciliation software.
Roundtable: Can commercial insurers crack the fraud conundrum?
A recent Insurance Post roundtable, held in association with Synectics Solutions, explored whether the sector can overcome historic barriers to improve collaboration and unlock the power of data sharing in the fight against fraud. This content provides a…
Why insurance renewal conversations may now matter as much as claims
Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a…
How top-rated insurers manage reviews
In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the…
Why insurance innovation ambitions keep stalling
A gap is widening between what insurers want to achieve and what their operations can actually support. This blog sheds light on the forces driving the ambition gap within the insurance industry, why automation needs strong foundations and how insurers…
Time: To - Be unstoppable together
Brokers are at the forefront of a changing world. And while the pressures are real, so are the possibilities. Ahead of BIBA 2026, Dave Martin, MD, UK commercial and chief distribution officer at Aviva highlights how the insurer is supporting brokers to…
Time: To - Spotlight the importance of regional presence
Aviva’s recent Broker Barometer survey found that almost nine in ten brokers want to work with insurers that have a strong regional presence. Ahead of BIBA 2026, this content sheds light on Aviva’s regional presence and how the insurer is supporting…
Time: To - Spotlight speed of service
Speed and quality of service are paramount in order for brokers to deliver on their SME clients’ expectations. Ahead of the BIBA 2026 Conference, this content highlights how Aviva’s experienced SME support team are on hand to provide service levels that…
The performance gap: Your biggest competitive risk
Insurers facing identical volatility are producing divergent results. The differentiator is operating system readiness. This content highlights five specific enterprise performance gaps which are compounded by static operating foundations and three key…
Why the need for insurance firms to innovate cannot be overstated
The insurance market is increasingly turning to insurtech solutions to streamline operations, enhance customer experiences and remain competitive. This blog highlights which innovations are being driven by fintechs, how to accelerate insurance innovation…
GenAI trends 2026: What UK businesses need to know
Generative AI is entering a new maturity phase. With 2026 now fully underway, organisations across the UK are shifting from experimentation to execution. This blog explores the three defining GenAI trends for 2026, what they mean for the UK market and…
From data gaps to decision power: How to transform ESG information into actionable intelligence
Insurers increasingly rely on ESG insights to manage risk, meet regulatory requirements, build resilient supply chains, and strengthen stakeholder as well as customer trust. This content highlights how insurers can transform ESG data into decision‑ready…