Insurtech
Zurich’s Nicholson says tech must enable empathy in claims
Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of Zurich UK.
ChatGPT delivers fourfold conversion uplift for insurer
Traffic generated through ChatGPT is converting at four times the rate of traditional search engines, signalling a major shift in how customers buy insurance, according to Juan Garcia, co-founder and co-CEO of Tuio.
ManyPets CEO warns pet insurance is at inflection point
Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased.
Reducing operational risk: Why Royal London adopted AutoRek for reconciliations
Royal London faced pressure from an end‑of‑life reconciliation tool and manual balance sheet controls. This case study shows how a scalable, market‑led platform automated controls and reconciliations to remove bottlenecks and support growth.
Zego reduces costs by 20% with rewards
Zego has seen a 20% reduction in its cost of service as a result of rolling out rewards for safer drivers.
Applied CEO outlines UK exit and future growth plans
Applied Europe’s CEO Tom Needs recalls why the business pulled back from UK, is going great guns in Ireland and how RiskHandler, Ratings Hub plus AI mean it still has a bright future.
Lloyd’s confirms pulling the plug on Blueprint Two
Lloyd’s has today (19 March) confirmed it has decided to “sunset” Blueprint Two.
Allianz transformation boss admits AI scaling difficulties
Allianz UK chief transformation officer Jason Howes has stressed the difficulty in delivering artificial intelligence solutions at scale.
Howden, the global insurance intermediary group cuts reconciliation time by 50%
Howden, a global insurance intermediary, struggled with manual, spreadsheet‑based IBA processes and reconciling large volumes of multi‑format data. This case study shows how automation cut processing time by 50%, achieved a 76% match rate and improved…
City Minister stresses need for regulation to aid insurtechs
Lucy Rigby KC MP, Economic Secretary to the Treasury of the United Kingdom, stressed the need for “proportionate” regulation to support insurtechs and maintain the UK’s leading position as an insurance hub.
Adiona founder and CEO Paul Harvey passes away
Paul Harvey, founder and CEO of motor insurance insurtech Adiona, has passed away.
Webinar: How to boost underwriting efficiency & profitability with loss control data
In a competitive insurance market, delivering speed, accuracy and value is critical. With many insurers plagued with incomplete policyholder risk evaluation the stakes are high. This webinar highlights how insurers can leverage loss control data to boost…
Alps’ landlord support; Pen’s PI expansion; QBE’s partner
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Key strategies to enhance underwriting profitability in a changing insurance landscape
Can insurers regain control and deliver affordable, high-quality coverage while still delivering underwriting profitability, even in the face of relentless market pressures? This paper explores practical strategies and modern tools that enable insurers…
20 insurtechs go head-to-head for Lloyd’s Lab cohort 16 spots
Lloyd’s Lab ran a pitch day for its 16th cohort yesterday (4 March), with 20 businesses competing for a place in the 10-week accelerator programme.
Waggel names new CEO as co-founder steps down
Insurance Post can reveal Waggel’s founder and CEO, Andrew Leal, is stepping down after nearly eight years at the business he launched with partner Ross Fretten.
FCA’s tech request and my less than ‘appy’ experience
Editor’s View: The Financial Conduct Authority is calling for more insurers to test their tech through the regulator’s sandboxes but if Emma Ann Hughes’ clunky app experience is anything to go by, the sector may need to fix the basics first before…
Dunny or delight? Rating Australian forays into UK insurance
Content Director’s View: With Australian firm AUB Group doubling down on its UK growth plans with a deal for Prestige Insurance Holdings, Jonathan Swift reviews other notable Antipodean overseas insurance expansion plans to assess its chances of success.
Penny Black’s Social Diary: Zurich’s sci-fi future; ITC’s macarons
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector's social media posts.
Three UK insurers to launch ChatGPT apps
Three UK insurance companies are in the approval process with OpenAI for artificial intelligence ChatGPT apps.
Admiral buys Flock for £80m
Admiral Group has bought commercial fleet insurtech Flock for £80m, subject to regulatory approval.
Q&A: Andy Wright, Resnova
Andy Wright, co-founder of a new consultancy firm, Resnova, speaks to Insurance Post about his time at Tesla and Zego, why he wanted to set up a consultancy firm, and why he thinks the next wave of insurtech funding could be coming from China and the…
Blog: What you told me you want from risk management
Risk management needs to scale, hit harder and modernise fast. Johnny Thomson, head of strategic planning at RiskSTOP Group, reveals the industry’s top demands – and how data and AI are already reshaping what insurers, brokers and clients expect.
Lemonade’s UK lead exits
Sarvesh Ramachandran, Lemonade’s UK country head, has left the business after more than four years.