Insurtech
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Supercharging insurance fraud intelligence
This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that…
Agentic AI: The underwriter’s new co-pilot
The real bottleneck in commercial underwriting is not pricing the risk. It is the paperwork beforehand: sorting submissions, extracting data and chasing missing documents. This blog sheds light on the potential for agentic AI to assist underwriters in…
The urgent question facing your insurance leadership team
Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are…
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Six digital transformation strategies insurers should steal for 2026
When it comes to digital transformation within the insurance industry, the desire to transform is only the beginning…equally important is knowing how to do it. This blog explores the key strategies insurers should embrace in 2026 to hit the new year…
What practical AI adoption looks like for insurers
At a recent Insurance Post webinar in conjunction with Hyland, industry leaders explored ‘AI in insurance: Moving from hype to practical impact’. This article highlights the key takeaways including how insurers are approaching AI adoption and practical…
Three things brokers should reconsider about their technology buying decisions
The insurance industry runs on relationships and is largely why the sector works as well as it does. But that same instinct, when applied to technology buying, can quietly lead brokers into decisions that cost far more than they should. This blog…
Five insurtech capabilities the c-suite is discussing
The insurance industry is ripe for disruption if it doesn’t address the challenge of core modernisation, especially now with AI, which can be an accelerator or threat. This blog highlights five insurtech capabilities that insurance CEOs and CIOs are…
Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…
Building insurance software that endures
Tobias Bergmann, founder and CEO of tigerlab has spent more than 18 years building core insurance platforms for insurers, MGAs and brokers. This blog reflects upon what time has taught Bergmann about the technology that holds up over the long term and…
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
The 2026 UK MGA excellence guide
The UK Managing General Agent (MGA) sector has entered a period of unprecedented operational friction. This guide dissects the five strategic technology and workflow pillars required to build a resilient, high-velocity MGA distribution engine capable of…
Penny Black’s Social Diary: CII lounge with a legacy
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
ThingCo co-founder re-emerges at Lloyd’s Lab insurtech
ThingCo co-founder Jonathon Valentine left the telematics provider in March and has now been appointed as the new group chief technology officer for the insurtech SAMP Risk.
At ITC Barcelona, the biggest AI question was about brokers
Technology has changed almost every role in insurance but not equally. At ITC Barcelona, Holm Schimanski, tigerlab’s partner and chief AI officer, shared lessons from a live, multi-country broker management system rollout. This blog highlights the key…
Pricing transformation in insurance
Insurance pricing is under pressure to evolve, yet many insurers continue to rely heavily on outdated approaches. Drawing on exclusive survey findings and insight from decision-makers at leading insurers, this report explores the practical realities of…
Big Interview: Ryan Gill, Bspoke
Ryan Gill, CEO of Bspoke, talks to Insurance Post about life post-acquisition, the firm's ambitious growth plans, and status of the MGA market.
The case for building insurance platforms that actually understand insurance
Many insurance CEOs are seeing lots of AI in their board decks, but very little of it is showing up in the business. This blog highlights why the step from AI on slides to AI in production is primarily a human one and what the future holds for the next…
CMA reforms: A turning point for transparency, trust and growth in pet insurance
The UK pet insurance market is facing growing pressure from both consumers and regulators, with the CMA introducing major reforms aimed at improving fairness for pet owners. This report highlights the implications for insurers and the opportunities to…
The architecture of scale: Why AI pilots fail in insurance
95% of enterprise generative AI pilots deliver no measurable P&L impact. The tools are not the problem - the foundation underneath them is. This blog highlights how MGAs and brokers can get AI ready by fundamentally changing how they handle data.
The integration problem: How disconnected broker systems are killing productivity
Insurance brokers didn't enter the industry to spend their days copy-pasting between portals. This blog highlights why many brokers are drowning in manual work and how existing technologies can be leveraged to integrate live system client data in one…
Cytora CEO says Zurich proves agentic AI is beyond pilots
Cytora CEO Richard Hartley has claimed the firm’s recent deployment with Zurich proves agentic artificial intelligence has moved beyond experimentation to being implemented at scale.