Can brokers survive the rise of ChatGPT insurance apps?
After the launch of the world’s first ChatGPT insurance app sent share prices of major brokers tumbling, Fiona Nicolson examines what the future of insurance distribution looks like when conversational AI becomes a primary customer interface rather than a supplementary channel.
Within 24 hours of launch of the world’s first insurer-built AI app on ChatGPT, in February, share prices of major brokers fell sharply, reflecting investor concerns about potential disruption to
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