Articles by Emma Ann Hughes
How Dual’s data capability is transforming the MGA
Simon McGinn, CEO of Dual, has shared how the MGA’s data capability has been transformed in recent years and is accelerating the growth of the business.
Axa CIO reveals ROI on AI
Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova.
ABI urges MPs to hardwire insurance into national resilience
The government must embed insurers at the heart of national resilience planning and involve the sector at the earliest stage of major policy decisions, Association of British Insurers director general Hannah Gurga told industry leaders.
Five insurance trailblazers to celebrate on International Men’s Day
Editor’s View: Ahead of International Men’s Day on Wednesday (19 November) Emma Ann Hughes reflects on the male trailblazers who are reshaping the insurance industry by leading with empathy, allyship and action.
HCC International is the nation’s best performing underwriter
HCC International is the best-performing underwriter in the UK general insurance market, according to Insurance DataLab.
AM Best warns protectionism is fragmenting insurance market
Rising protectionism is threatening to reverse years of global insurance market integration and increase costs for international carriers, AM Best has warned.
Can insurers keep their climate promises?
Whether insurers are truly delivering on their climate commitments or just talking a good game is explored in the latest episode of the Insurance Post Podcast.
Best Insurance launches proposition for military veterans
Best Insurance is offering tailored insurance products to Britain’s armed forces veterans.
Yates exits EIS after almost four years
Rory Yates announced Friday (31 October) was his last day as chief strategy officer at EIS Ltd.
Insurers double tech hires as AI climbs agenda
UK insurers have more than doubled the number of new board appointees with technology expertise over the past year, outpacing their banking and asset management peers.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
Providing cover for construction
From green buildings and supply chain bottlenecks to keeping premiums viable amid increasingly complex projects – the latest Insurance Post Podcast explores how changes in the construction sector are causing insurers to adapt.
Big Interview: Chris Lay, CEO of Marsh McLennan UK
Chris Lay, Marsh McLennan’s UK CEO and Insurance United Against Dementia chair, shares his plans for the next phase of the campaign, plus his growth plans for the 154-year-old broking giant.
Marsh McLennan CEO shares plan to be ‘better, not just bigger’
Marsh McLennan UK CEO Chris Lay has shared his plans to build a business “for the next 154 years” exclusively with Insurance Post.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
IUAD aims to shape dementia data and NHS plans
Insurance United Against Dementia chair Chris Lay has said the insurance industry has a critical role to play in shaping dementia care through better data and influencing NHS policy.
Lockerbie Memorial restoration saved as BLW and Aviva step in
Broker BLW Insurance and Aviva have arranged bespoke cover for the restoration of the former Dryfesdale Church as it is transformed into the Lockerbie Memorial Church Museum.
Is home insurance fit for the future?
How the growing number of claims from floods, fires, and faulty technology has put traditional home insurance policies to the test is the focus of the latest Insurance Post Podcast.
Marsh and Allianz lead winners at CII Exam Awards
This year’s Chartered Insurance Institute Apprenticeship Awards and Qualification Prizegiving saw several major insurance groups collect multiple honours.
Big Interview: Xavier Laurent, CEO of Covéa Insurance
In his first major UK interview, freshly appointed CEO of Covéa Insurance Xavier Laurent shares how he will keep the provider on the course set by his predecessor Georges de Macedo, and explains why he won't chase growth for growth’s sake.
Covéa’s new CEO vows to prioritise profit over growth
Covéa’s incoming CEO Xavier Laurent has pledged to build on his predecessor Georges de Macedo’s turnaround success by keeping the UK business focused on profitability.
SMEs lose faith in growth and their insurers
Small and medium-sized business confidence fell to historic lows in the second quarter of 2025 – and their trust in insurers weakened alongside it.
Commission clarity shouldn’t stop at motor finance
Editor’s View: While the Financial Conduct Authority currently believes only motor finance commission arrangements warrant a compensation scheme, Emma Ann Hughes warns similar payment practices in general insurance could soon face greater scrutiny.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.