Articles by Emma Ann Hughes
Aviva bets on ChatGPT becoming major sales channel
Aviva expects artificial intelligence-led distribution to become a “material” sales channel for the insurer within the medium-term after becoming the first major UK provider to launch a ChatGPT app.
Why insurers need to talk about garden design
Editor’s View: Following a visit to Chelsea Flower Show to admire Flood Re’s Contain the Rain garden, Emma Ann Hughes reflects on why insurers need to talk more about gardens, drainage and flood resilience.
Lloyd’s culture head Lomas to exit
Mark Lomas, head of culture at Lloyd’s, is to leave the London Market after four years in the role.
FCA’s Reynolds outlines insurance priorities
Graeme Reynolds, director of competition and interim director of insurance at the Financial Conduct Authority, takes centre stage in the latest Insurance Post Podcast, setting out the regulator’s key priorities for the market.
Insurance Charity CEO plans overhaul to ‘give more away’
The Insurance Charity is preparing a major overhaul of its strategy, systems and support services as CEO Helen Sanson looks to “give more money away” and broaden the organisation’s relevance across the insurance sector.
Eight out of 10 UK insurers secretly track customers
Eight out of 10 UK insurance websites are setting tracking cookies before users have given their consent, according to research by Birmingham-based ALT Agency.
Co-op Insurance managing director Offord exits
Seven years on from being made managing director of Co-op Insurance and tasked with raising the provider from the ashes, Insurance Post can reveal Charles Offord is exiting the business.
Throwback Thursday: Biba’s new rules and tidy commercial
Insurance Post’s Throwback Thursday steps back in time to May 1981 to remind you what was going on this week in insurance history when the British Insurance Brokers’ Association was changing designations and commercial combined was a hot new thing.
Biba unveils cyber broker directory and ad campaign
The British Insurance Brokers’ Association has launched a national advertising campaign focused on cyber insurance alongside a specialist broker directory aimed at helping SMEs improve their resilience.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Chris Rash, AIG
Chris Rash has had to navigate a turbulent start to his tenure as CEO of AIG UK, with the hiring of John Neal as the insurer’s president called off and speculation mounting about a potential takeover.
Paul Morden, Munich Re
Paul Morden, CEO of Munich Re UK’s branch is responsible for shaping and delivering reinsurance strategy across the UK and Ireland.
Neil Gibson, Sedgwick
Neil Gibson’s career as a loss adjuster began back in 1989 and his sphere of influence expanded significantly at the start of this year when he became regional CEO for UK, Ireland, Middle East & Africa.
Paul Lofkin, Crawford
As president of Crawford & Company UK & Ireland, Paul Lofkin has built a reputation for delivering innovative solutions to emerging risks that can save insurers and policyholders money.
Dan Saulter, Davies
Dan Saulter, group CEO of Davies, has grown the business into a specialist professional services and technology powerhouse.
Kevin Spencer, Markerstudy
Kevin Spencer has built Markerstudy into a UK insurance powerhouse with millions of policyholders, but is now working under a Financial Conduct Authority-imposed cap on customer numbers while concerns raised by the regulator are addressed.
Rob Worrell, Everywhen
Rob Worrell has been CEO of Everywhen, formerly known as Ardonagh Advisory, since December 2017 and leads an organisation that spans networks, general insurance, employee benefits and MGAs.
Nick Turner, NFU Mutual
NFU Mutual Group CEO Nick Turner earns his place on this year’s Power List thanks to the real difference he makes to rural communities.
Aki Hussain, Hiscox
Since taking the helm of Hiscox as group CEO in 2022, Aki Hussain has been making waves in general insurance when it comes to innovation, growth and culture-building.
Alistair Hargreaves, Admiral
Since taking the helm of Admiral’s UK insurance business in late 2024, Alistair Hargreaves has made a mark overseeing strong growth across motor and completing the More Than acquisition.
Ant Middle, Ageas
Ant Middle, CEO of Ageas UK, has been busy snapping up rivals to grow the personal lines provider significantly in 2025.
Jason Harris, QBE
Jason Harris’s leadership of QBE International has been defined by impact, innovation, inclusivity and recently an armful of trophies at Insurance Post’s British Insurance Awards.
Ones to watch in 2026: Future Power List contenders
These industry leaders narrowly missed out on a place in Insurance Post’s 2026 Power List, but based on their role, career to date and growing influence look set to feature in future rankings.
Louise O’Shea, CFC
From cyber threats to carbon markets, Louise O’Shea, group CEO of CFC, has positioned the provider at the forefront of innovation.